If you’re thinking about implementing VoIP solutions into your company, or you already have, you’ll want to consider the main features to lookout for when finding the best headsets.
There are a range of characteristics involving VoIP headsets, however, you’ll want to know more about the key elements to make sure that you’ve got headsets that your employees can use to communicate properly.
Below, you can discover more about what these important features are and how they can benefit the way your business communicates.
Features Benefits of VoIP Headsets
Earpiece
There are VoIP headsets that come with either one or two speakers. They usually have some kind of foam padding that allow you to wear them for long periods of time comfortably. There are headsets with on-ear or over-ear designs.
The over-ear designs may be comfier as they don’t push down on your ears. Instead, they cover your ears and let you listen to audio.
Microphone
The microphone works to alter your voice into signals that are electronic to be carried over and heard by whoever’s on the other end. Depending on the headset that you choose, there are some that come with noise isolation elements.
These microphones may be worth considering if your employees are working in busy places where there’s a lot of noise around them. A noise reducing mic can help customers and colleagues hear you better.
VoIP Headset Connection
You can have the headset connected wirelessly or with wires. The ones that have wires can be plugged straight into the computer or device that you’re receiving the calls through.
When it comes to using wireless VoIP headsets, you’ll be able to connect them without wires by using the Bluetooth technology that they come with. DECT (Digital Enhanced Cordless Telecommunications) technology may also be used for connecting wireless headsets to your VoIP system.
If your employees often need to be on the move, we recommend going with wireless headsets. This allows them to continue being mobile and helping customers at the same time.
However, if your employees are able to be stationed in one place, a wired headset may be the better choice. This is because the wired headsets tend to have a stronger connection and allow for better audio quality.
Binaural & Monaural Headsets
Binaural headsets come with two earpieces for both of your ears. These ones often have noise cancelling features which work to prevent the sounds around you from being heard. As a result, you’re able to completely focus on the call.
There are also monaural headsets which feature one earpiece. We found that these types of headsets are best for people who are looking to multitask with the person they’re on the phone with, as well as people in their environment who they can hear clearly.
Headset Design
It’s common for most VoIP headsets to come with a design that includes a headband. However, you can also find headsets that feature an earpiece that can be disconnected. This lets you use it with a smaller over-ear piece.
The headset design largely comes down to personal preference and how people like to use and wear their headsets.
Your Business Needs
When it comes to choosing a VoIP headset, you should consider the main reasons that you want to use them and the kinds of benefits that you want to experience.
For businesses in smaller office areas where there isn’t too much noise, you can be a little more free with the type of headsets that you choose. They can be wireless and enable employees to have freedom to move around more.
However, if you have a call center where the primary purpose is to have good communication with people, you may want to consider wired headsets that have noise cancelling technology.
You’ll also want to factor in your budget. If you’re looking to use hundreds of headsets, finding a slightly cheaper option per headset could save you a lot of money. However, if you’re looking to use fewer headsets, you may be able to focus on enhancing the communications experience and going for higher end options.
Conclusion
To wrap things up, be sure to consider the following features before purchasing VoIP headsets:
- Comfortability
- Noise cancellation
- Wired or wireless
- Primary uses
- Environment the headsets are being used in
Now that you have a better idea about the kinds of features to lookout for, you can be sure to have an easier time finding the VoIP headsets that are best for your business.
Regardless of whether you’re a small, medium, or large business, you’ll want to carefully consider the primary reasons for implementing VoIP headsets into the company. You can then narrow your search down by focusing on the headsets that have the features you can benefit from.
Hopefully, all of the details throughout our post has been useful in helping you to feel confident about the kinds of headsets you’re going to introduce in your company.