If you’ve been considering using 8×8 or 3CX as your VoIP service provider, you’ll want to check out our comparison post below. We take you through the main features, pricing plans, and customer support options that both of these VoIP services have provide business just like yours!
By the end, you’ll have a better understanding about whether 3CX or 8×8 is the best VoIP service for your business.
Our Comparison of 3CX vs 8×8
3CX Overview
3CX has an excellent range of VoIP features that you can use to boost productivity among employees as they can host meetings and get things done with no hassle. The centralized cloud based system means employees can communicate with each other from no matter where they are. It’s also an effective way to improve your customer service ratings with customers.
8×8 Overview
Businesses have been using 8×8’s VoIP features to improve the way that they communicate with customers, as well as improving how teams are able to collaborate with each other. This is because their setup has a centralized system that lets you manage inbound and outbound calls with more ease.
3CX Main Features
- Messenger
- Call tracking
- Call transfer
- Call recording
- CRM integration
- Call routing
- Call reporting
- Voicemail
- Video call recording available
- Queue manager
Companies have been liking how there’s a total of 33 integrations available with 3CX as it’s more likely that your business is already using these apps. If your employees already know how to use these apps, they can have an easier time learning how to use the new 3CX VoIP system. Some of their most popular integrations include HubSpot CRM, Zendesk, Microsoft 365, Freshdesk, Tenfold, Microsoft Outlook, Nutshell, Google Contacts, and Salesforce Sales Cloud.
Employees who use devices with internet access, as well as Android or Apple devices are able to use the 3CX VoIP software with ease. This ensures that the process of learning to use the system to contact customers and other employees is a lot easier.
8×8 Main Features
- Voicemail
- Conferences
- Messenger
- Call reporting
- Visual analytics
- Call transfer
- Call recording
- Auto attendant
- Activity dashboard
- Call center management
- Contact management
8×8 doesn’t provide as many integrations compared to 3CX as there are 16 on offer. Having said that, many of these integrations are still popular among many businesses. These integrations include NetSuite, Microsoft Outlook, Zendesk, Bullhorn, and Salesforce Sales Cloud. If your employees already use these apps, they can have an easier time using 8×8’s VoIP software as there’s a level of familiarity there.
Apple and Android devices, along with devices that can connect to the internet are compatible with 8×8. As a result, employees can use the service easily with the app.
Calling Plans & Pricing
3CX
3CX has a variety of pricing plans that businesses can select depending on the number of simultaneous callers and VoIP features that they want to use. The pricier the package, the more features and simultaneous callers you’re able to have. The pricing plans by 3CX include the following:
4 Simultaneous Calls
- Standard – Free
- Pro – $188 per year
- Enterprise – $225 per year
8 Simultaneous Calls
- Standard – $295 per year
- Pro – $369 per year
- Enterprise – $443 per year
You’re able to have up to 1,024 simultaneous calls which is a great benefit for large businesses that are looking to expand their operations.
8×8
You can select from three 8×8 pricing plans as listed below:
- Virtual Office X2 – $25 per month per user
- Virtual Office X5 – $35 per month per user
- Virtual Office X8 – $55 per month per user
Customer Support
3CX
3CX allows users to contact them through an online chat system, a phone number, email address, and a ticketing system. These are great options that let you contact 3CX directly for more complicated problems or questions. They also provide you with a training feature which is fantastic for helping employees learn how to use the new VoIP system.
This makes the integration process of 3CX smoother. Furthermore, users are able to use the training to remind themselves of how to use certain VoIP features at a later date if they ever forget.
8×8
This company offer an online chat system and a phone line that are great for letting you speak directly with an expert from the company. These are the best options when it comes to more urgent issues that you may be experiencing as you can get help from a representative from the company. In addition to this, 8×8 have video tutorials and a knowledge center. Employees can use these resources to train themselves and search up any queries that they may be having at any time.
What Kinds of Businesses Use 3CX & 8×8?
The pricing plans and VoIP features on offer from both of these companies make them great choices for small, medium, and large businesses.
Do 8×8 or 3CX Offer Free Trials?
Yes, both companies offer free trials.
What Languages Do 8×8 & 3CX Support?
8×8 supports English, French, and Japanese. 3CX, on the other hand, supports a range of languages with some of them including English, Finnish, Danish, Portuguese, Spanish, Turkish, Chinese, Italian, and German.
Related 8×8 VoIP Comparisons
8×8 and Vonage Business Compared
Related 3CX VoIP Comparisons
Verdict of 8×8 vs 3CX
Both 8×8 and 3CX offer excellent VoIP services and pricing plans that businesses of all sizes have been benefiting from. However, if you wanted to have a wider range of integrations, 3CX would be the better choice.
Now that you’ve had the opportunity to read through our review of the VoIP services that 3CX and 8×8 have to offer, we hope that you’re able to have an easier time deciding on the one that’s best for your business.