Have you been interested in using 8×8 or Google Voice’s VoIP services? If so, you’ll want to check out our post below as it covers what both of these services have to offer. You can learn more about their pricing plans, VoIP features, and customer support options. Finding the right VoIP service for your business can have a huge impact on the way that team members communicate with each other and customers.
By the end of this post, you’ll have more confidence in whether 8×8 or Google’s Phone service is the right VoIP service for your business.
Our Comparison of Google Voice for Business vs 8×8
Google Voice Overview
Google Voice’s Business VoIP services allows companies to manage their calls to improve the way that employees communicate with customers and other team members. You’re able to easily integrate it with other Google apps, which can be handy if you use Gmail accounts for emails. It’s also an inexpensive option compared to many other VoIP services available which is ideal for small businesses and companies looking to keep their costs low.
8×8 Overview
8×8 offers VoIP services that let you keep your communications centralized and easy to manage. Having your communications unified with 8×8’s VoIP service lets employees benefit from communicating with other employees and customers from different locations to ensure that your company can always be thriving.
Google Voice Main Features
- Block callers
- Number porting
- International calling
- Voicemail transcripts included
- Customized greetings
- International calls available
Businesses can use 6 apps with Google including Google Meet, TickTick, Copper, VictorOps, Salesboom CRM, and Grasshopper. If you already use these apps, you’ll find that you’re able to integrate GV into your business easier as employees know how to use these apps.
Android and Apple devices are compatible with Google Voice which means that most people can easily use their VoIP services to communicate from no matter where they are. Apple and Android devices are among the most popular devices that people use, therefore, most of your employees can use the available VoIP features effortlessly to talk with customers and team members.
8×8 Main Features
- Conferences
- Voicemail
- Messenger
- Call transfer
- Auto attendant
- Call recording
- Activity dashboard
- Contact management
- Call center management
- Call reporting
There’s a total of 16 integrations available with 8×8 that include Zendesk, NetSuite, Microsoft Outlook, Salesforce Sales Cloud, and Bullhorn. Some of these apps are pretty popular among businesses which can simplify the process of integrating 8×8 into your company’s communications. Employees that use these apps for communications within your business would be able to learn how to use 8×8 quickly.
You’re able to use 8×8 with devices that connect to the internet, as well as Android and Apple devices. This ensures that most employees are able to use 8×8’s VoIP features with ease to communicate with customers and other employees.
Calling Plans & Pricing
8×8
You can choose between three pricing plans when using 8×8 that include the following:
- Virtual Office X2 – $25 per user per month
- Virtual Office X5 – $35 per user per month
- Virtual Office X8 – $55 per user per month
Google Voice for Business
Companies that are interested in keeping their costs low will be pleased to hear that Google’s VoIP features are available to use for free for those who are ultra small businesses and located in the U.S. Though this is technically not their business service is works in a pinch for a budget strapped freelancer or solopreneur who is starting a new company.
If you have a need of more than 1-2 lines you can choose from the following plans from their official G-Suite phone service:
- Starter: $10 per user per month up to 10 lines
- Standard: $20 per user per month unlimited lines
- Premier: $30 per user per month unlimited lines with free international calling
Customer Support
8×8
You can communicate with 8×8 through a phone number and online chat system that allows you to talk with a representative of 8×8 which helps you to get help when it comes to more complex or urgent issues. You’re also able to use the knowledge center and video tutorials which can be helpful when it comes to enabling employees to train themselves and learn how to use the VoIP service independently.
Google Voice
You can use Google Voice’s online forum when it comes to looking for common issues that other people may have experienced. This can be a handy way to find answers to queries that you may have. In addition to this, you can use video tutorials to help employees train themselves on how to use the new VoIP software.
What Size Businesses Usually Use Google & 8×8?
Due to the free services offered by GV’s basic plan, it’s a popular option among freelancers and solopreneurs businesses. Small businesses with more robust needs and on up to medium sized ones typically go for the Google Voice for Business service.
8×8 are used by small, medium and large businesses alike.
Does 8×8 Offer a Free Trial?
Yes, 8×8 offers a free trial period which can be helpful for letting you see whether or not their VoIP services are right for your business.
What Languages Are Supported By Google Voice & 8×8?
Google Voice Business supports English and 8×8 supports English, Japanese, and French.
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Related 8×8 Comparisons
Verdict of 8×8 vs Google Voice for Business
If you were interested in a low cost VoIP service, Google Voice would be the best option due to their basic services being free for very small businesses. This is what makes Google’s phone service popular among freelancers, soloprenuers and start ups who only need 1 line. The more enhanced G-Suite service still being relatively cheap making it an excellent scalable solution for the budget minded consumer. 8×8, however, includes many integrations and more VoIP features that some larger businesses may find to be more useful.
Hopefully, the information found throughout our review has proven to be useful in helping you to pick the VoIP service that’s right for you.