If you’re struggling to choose the best VoIP service for your business, you’ll want to check out our post below. You can find details about what Google Voice and 3CX have to offer so that you can make a more informed decision about the one that’s best for your company’s communications.
Finding a business VoIP service that fits in well with your existing infrastructure helps employees collaborate better with each other on projects, regardless of whether they’re working from home or in the office. They can also all have access to customer information to provide them with a better level of support.
So, let’s take a look at the main features, pricing plans, and customer support options that Google Voice and 3CX have to offer.
Our Comparison of 3CX vs Google Voice for Business
Google Voice Overview
Google Voice provides businesses with a VoIP system that’s affordable and enables them to unify their communications. Their system is cloud-based which means that you can easily access the software from different devices. This encourages better collaboration between employees while also ensuring that your customer service teams can provide customers with a professional level of support.
3CX Overview
3CX helps companies simplify their communications by providing them with a cloud-based system. This means that you can have an easier time when it comes to managing all of your incoming and outgoing communications. Employees are also able to use 3CX to communicate better with customers and colleagues for improved customer service ratings and collaborations.
Google Voice Main Features
- Call blocking
- Conferences
- Log calls
- Do not disturb
- Customized greetings
- Number porting
- SMS to email
- Voicemail
- Voicemail transcripts
There’s a good range of integrations available from GV that include Google Meet, Gmail, TickTick, VictorOps, Salesboom CRM, and Copper. If your employees are already sued to using these types of applications, they may feel more confident when it comes to implementing Google Voice’s new VoIP features. Some companies find that this can make the integration process easier and quicker which results in employees being able to make the most of the VoIP features to collaborate better and stay in touch with customers.
Google Voice’s software is compatible with Android and Apple mobile devices and desktops. This allows employees who are working from home or traveling to always be able to conveniently stay in contact with colleagues who are on desktops in the office. Being able to use the VoIP system from different devices also helps customer service teams be there to help customers and leave them with a satisfying experience more often.
3CX Main Features
- CRM integration
- Call recording
- Call logging
- Voicemail
- Call tracking
- Call transfer
- Messenger
- Digital receptionist
3CX’s integrations include Microsoft Dynamics, Microsoft Outlook, Zendesk, Google Contacts, Freshdesk, and Office 365. These are popular applications that many businesses use during their daily operations. This can be incredibly helpful as employees who are familiar with these apps may feel more assured when it comes to using the new VoIP features with programs that they know how to use already.
In addition to this, 3CX’s software can be used with Android/Apple mobile devices, as well as desktops that include Windows, Mac, and Linux operating systems. This means that employees can use 3CX’s software across all of their devices to access important customer information and to easily communicate with each other regardless of where they’re located.
Calling Plans & Pricing
Google Voice
Google Voice has a free plan available that is ideal for freelancers. The features available are limited but it may be good enough for people who are running small operations. They also have paid plans that are more suited for businesses dealing with larger-scale operations and they are available for the following prices:
- Starter – $10 per user per month (maximum of 10 lines)
- Standard – $20 per user per month (unlimited lines)
- Premier – $30 per user per month (unlimited lines and free international calling)
3CX
You can choose between three plans when using 3CX which are available for the following prices:
- Standard – Free
- Pro – $325 per user (billed annually)
- Enterprise – $394 per user (billed annually)
Customer Support
Google Voice
Google Voice has an online forum and video tutorials available. These resources are superb for allowing your employees to learn how to use the new VoIP features independently. As a result, they can become more confident with using the features quicker so that your business can start improving communications in all departments. Having said that, some companies have been disappointed with how the direct forms of support available from Google aren’t available.
3CX
You can contact 3CX through their phone number, email address, and online live chat system. These are superb forms of contact that you can use to receive direct help from experts anytime you need it.
In addition to this, 3CX offers training. Employees can make great use of the training resources to teach themselves how to properly use the new VoIP features. Businesses find that this helps teams feel more confident with using the new system to start improving communications faster.
What Businesses Use Google Voice & 3CX?
Google Voice and 3CX are used by businesses of all sizes. This is due to their range of features and pricing models. They’re great for businesses that are looking to expand their operations.
Are There Any Free Trial Periods Available?
Google Voice has a free version that you can use to see if the features work well for your company. However, the available features are limited. 3CX offers a free trial period. This is beneficial for companies that are looking to test out the VoIP features before they commit to paying for the service.
What Languages Do Google Voice & 3CX Support?
Google Voice currently only supports English whereas 3CX supports a wide range of languages. These include English, Chinese, German, Japanese, French, Russian, Polish, Arabic, Danish, Czech, and more.
Verdict of 3CX Vs Google Voice
So, that wraps up our post on what 3CX and Google Voice have to offer. Be sure to consider all of the main features, pricing plans, and customer support options that both of these services include.
We hope that you’re able to feel more assured about deciding whether Google Voice or 3CX is the right VoIP service for improving your company’s communications.