If you’ve been considering using Google Voice or Avaya as your business phone service provider, you may want to check out our comparison post below. You can find details about the pricing plans, main features, and customer support options that both services have to offer.
Finding a VoIP service that’s right for your business can make it easier for teams to communicate with customers and colleagues. With so many features and factors to consider, it can be tricky to make a final decision. After reading through our comparison post of Google Voice vs Avaya, you’ll have a better idea about the service that would be best for your business.
Our Comparison of 3CX vs Google Voice Business
Google Voice Overview
Google Voice comes with a variety of VoIP features that help employees be more effective at communicating with each other and customers. Their system is cloud-based and you’re able to easily access anything related to your company’s communications. This makes it much easier to manage large volumes of incoming and outgoing calls, emails, faxes, and messages.
Avaya Overview
Avaya provides companies with a unified communications system that allows them to be more efficient when it comes to keeping track of all their communications. The range of VoIP features that they offer is superb for enabling employees to provide customers with a more helpful experience while also being able to communicate and work better with colleagues.
Google Voice Main Features
- Voicemail
- Voicemail transcripts
- Conferences
- Call blocking
- Customized greetings
- Do not disturb
- SMS to email
- Call logs
- Number porting
We liked how GV offers a variety of integrations with some of the main ones including Gmail, Google Meet, Copper, VictorOps, Salesboom CRM, and TickTick. Businesses that already use these applications find that their employees have an easier time learning how to use the new VoIP features due to how they integrate well with programs that they know how to use.
In addition to this, you can use Google Voice’s VoIP software on desktops, as well as Apple and Android mobile devices. This allows employees who are using different devices to always have access to Google Voice’s software to stay in touch with each other and customers. It’s an excellent way to encourage better collaborations and help teams provide customers with better support.
Avaya Main Features
- Messenger
- Queue manager
- Call center management
- Automatic call distribution
- Call routing
- Call reporting
- Call transfer
- Call recording
- Real-time monitoring
Avaya provides companies with a variety of nearly 30 integrations with some of them including Logicbox, Cherwell, ZohoCRM, CallTools, and Vocalcom. If your employees are familiar with using these apps, they may find that implementing Avaya’s VoIP features is easier. This can be a superb way to make the overall integration process faster.
You can use Avaya’s software with Apple and Android mobile devices and desktops. Therefore, your employees can communicate with each other and customers from a range of different devices. This means that employees who are traveling or working remotely can easily stay in touch with customers and colleagues.
Calling Plans & Pricing
Google Voice
A free plan is available when using Google Voice which is commonly used by freelancers. This plan comes with limited features and may not be great for larger businesses. Google Voice’s paid plans are available for the following prices:
- Starter – $10 per month per user (limited to 10 lines)
- Standard – $20 per month per user (unlimited lines)
- Premier – $30 per month per user (unlimited lines and free international calling)
Avaya
You can get in contact with Avaya to let them know the kinds of VoIP features and the number of users that you’d like to have on the system. They can then provide you with a tailored quote.
Customer Support
Google Voice
Video tutorials and an online forum are available from Google Voice. Employees can make great use out of these resources to bring themselves up to speed on how to properly use the new VoIP features to feel more confident with using the system.
Although, the lack of direct support is a downside for some companies. If you experience an urgent issue and you’re not so familiar with VoIP services, you may feel more at ease knowing that you can contact someone directly from the company to receive help.
Avaya
Avaya’s customer support options include a phone number, an online live chat feature, an online forum, and video tutorials. Therefore, you can speak directly with an expert from the company to receive assistance with any issues that you may have.
The forum and video tutorials are excellent for helping your employees feel more assured about utilizing the new VoIP software. If they’re unsure about how to use a certain function, they can turn to the online forum and tutorials to teach themselves how to use the system.
What Types of Companies Use Google Voice & Avaya?
Both Google Voice and Avaya are used by companies of all sizes.
Does Google Voice or Avaya Offer a Free Trial Period?
Google Voice has a free version that is most commonly used by freelancers. This version comes with limited features compared to their paid plans but companies could use this to see if GV is a good match for their business. Avaya currently doesn’t offer a free trial period.
How Can You Pay For Google Voice & Avaya?
Google Voice and Avaya can both be paid for through a subscription service.
Verdict of Avaya Vs Google Voice
After checking out our comparison of Avaya Vs Google Voice, you’ll have a better idea about the one that would be best for your business. Both services are great for companies of all sizes due to how their systems are scalable and ideal for companies looking to broaden their operations.
We hope that the details throughout our post have been useful in helping you to feel more assured about whether Google Voice or Avaya is the right VoIP service for your business.