Grasshopper is a VoIP service provider that was established in 2003 and has been helping businesses improve their communications. Their features are tailored towards small and medium sized companies that are looking to unify their communications and make them easy to manage. 

The available features are excellent for helping employees become more effective when it comes to communicating with each other and customers. This post includes more information about what Grasshopper has to offer, along with what some of the best Grasshopper alternatives have to offer their customers. This can provide you with a well-rounded perspective about what Grasshopper and its competitors offer so that you can choose the phone system that would suit your business the best. 

Best Grasshopper Competitors & Alternatives

Brief Overview of Grasshopper Phone Service

Grasshopper’s VoIP system comes with a fantastic selection of features that help teams collaborate better and provide customers with an improved level of support. Some of the main features available from grasshopper include the following:

• Unlimited Extensions – When you first sign up for Grashhopper, you’re provided with three extensions when using their most basic plan. If you were interested in having unlimited extensions, you can choose their upgraded plans. This is something worth considering due to how it enables you to create one line for customers to contact you with. As a result, employees across the company can make and receive calls through the same number which can make it easier for your customers to get in touch with a representative from your business. 

• Voicemail – The available voicemail feature is incredibly useful for helping businesses to retain clients and gain new customers. If customers are attempting to call your company during out-of-office hours or during times when their call can’t be taken, they can leave a voicemail. This enables employees to listen back to voicemails and promptly get back to customers to help. We liked how the voicemails are all easily accessible through Grasshopper’s unified software as employees can listen to them hassle-free. In addition to this, voicemails can be sent directly to your email address as an MP3 file which means that employees can listen to voicemails conveniently without having to call to hear them. Voicemails can also be transcripted which is ideal for employees who want to read voicemails or have physical copies of them. 

• Auto-Attendant – Grasshopper’s auto-attendant feature is simple to use and can create a more professional experience for your customers while also making communications easier for employees to manage. This feature enables calls to be directed to certain numbers when customers are ringing. As a result, they can be put through to the correct department to receive help. Employees can have calls redirected easily by using this function too. They can also use call menus and create custom greetings which can help customers have an easy time getting through to the right department. Small businesses can use these features to make themselves appear more professional to their customers. 

• Integrations – Some of Grasshopper’s main integrations include Bitium, Google Voice, Livechat, Zapier, and Skype. Companies that already use these applications may find that employees feel more confident about using Grasshopper’s new features as they integrate well with programs that they know how to use. This is something that can make the overall integration process smoother. 

• Wi-Fi Calling – Since Grasshopper is a pbx based system, you can use their software to make and receive calls using Wi-Fi. This feature works well, provided that you have a steady Wi-Fi connection available. It’s beneficial for saving you money as you’re able to use Wi-Fi to make and receive communications via mobile devices and desktops.
• Customer Support – We were impressed with Grasshopper’s support options due to how they’re available 24/7. You can contact them through a phone line and online live chat system to get in direct contact with an expert. They also have a knowledge center which can be handy for helping employees learn how to use the new features.

Grasshopper has three plans which are available for the following prices:

• Solo – $24 per user per month
• Partner – $49 per user per month
• Small Business – $89 per user per month

Grasshopper vs Line2

Line2’s VoIP services help businesses improve and simplify their communications. Their system is cloud-based and provides you with a centralized system that’s easy to access so that you can manage your incoming and outgoing communications. The range of available VoIP features helps employees have an easier time when it comes to staying in touch with each other. They can also use these features to provide customers with an improved level of support. 

Line2 is a lesser well known but solid competitor to Grasshopper!

Full Line2 vs Grasshopper Comparison

Key Features

• App – Line2’s app is compatible across a variety of tablet and mobile devices, along with desktops. As a result, teams can effortlessly stay connected with each other to send and receive important messages through a unified system. This also means that employees can be there to help customers more reliably. 
• Two Lines – Line2 has a function that allows you to use two different lines while being connected through the same system. Therefore, employees can have access to the Line2 software across various devices. They can use their mobile device to receive calls from customers who are calling the company line which means that you can keep your personal number separate from your work number. 
• Toll-Free Numbers – With toll-free numbers, you can call local customers using a number with an area code that they recognize. This can make it more likely for them to pick up the phone when you ring. 
• Flexibility – Line2 offers a great deal of flexibility when it comes to the ability to add numbers to the system. This allows companies to expand more easily as they know that they can easily add more numbers to the system when it comes to bringing on more staff. 
• Call forwarding – The call forwarding function is great for enabling employees to forward incoming calls to another number. This is especially helpful during times when you’re receiving a lot of calls at once as it can ensure that employees don’t get overwhelmed and can work more effectively to manage calls. This also helps companies to help give their customers a better experience when it comes to contacting your company as their calls can be forwarded to someone who isn’t busy, rather than not being put through to anyone. 
• Conferences – The conference feature is fantastic for bringing teams of people together to work on projects, regardless of where they’re located. Line2’s conference feature allows for up to 20 people to be present in a meeting which is great for allowing teams to work productively on large projects. 

Comparing with Line2

Verdict

Line2’ VoIP services are used most commonly by small and medium-sized businesses. Their flexibility allows small companies to feel assured knowing that they can expand their operations at a later date. However, the integrations available from Line2 may disappoint businesses that were hoping for more integrations.

This is something worth considering due to how having compatible integrations can help to make the integration process go smoothly. It can enable employees to feel more confident with using the new VoIP features due to how they can be implemented with programs that they’re already familiar with. 

Grasshopper is also used by small and medium companies, however, their integrations have been more useful for companies in comparison to Line2. If your business doesn’t use a lot of applications daily, you may find that the lack of options available from Line2 isn’t such a big issue. Their flexibility benefits may outweigh the integration downsides. 

Grasshopper vs Ooma Office

Ooma Office helps companies improve and simplify their communications through a cloud-based system. This means that you don’t need to have any physical hardware installed and you can start using their software quickly and conveniently. Their system is used by companies across a wide range of industries and they’ve been an effective asset when it comes to improving communication between teams, as well as with employees and customers.

Users have been liking how Ooma Office’s VoIP system is affordable and provides them with an excellent selection of features. These features are useful for enabling employees to be more effective when it comes to staying connected and working more productively on projects. Their features also help customer service teams provide customers with a more professional experience. 

A cost effective alternative to Grashopper, Ooma Business provides high quality telephone service to the businesses it works with.

Full Ooma Office vs Grasshopper Comparison

Key Features 

• Conferences – Ooma Office has a video conference feature that employees can use to create meetings for people to attend at the same time. This is an especially useful feature for businesses that have employees who are working from different locations as it allows them to continue working together on projects, no matter where they’re situated. We liked how the video conferences are simple to set up as it means that your employees can spend more time collaborating. Employees who are using Google Chrome can easily create video conferences which means that employees who haven’t downloaded Ooma’s app can still attend. 
• Virtual receptionist – We liked how the virtual receptionist tool helps employees in customer service departments provide customers with a better experience. One of the great features included is the ability to create custom messages. This helps provide customers with information about your business opening hours and the various locations of your company. This is ideal for times when they’ve called when you’re closed for business and instead of them simply not being able to get through, they’re given details about when they can next contact your company. This feature is simple to set up and different custom messages can be activated during certain hours. Therefore, you can set up a custom message for customers who are calling during business hours as well as during out-of-business hours.
• Call recording – Businesses have been making great use out of the call recording feature as it enables you to review your calls. Having the chance to listen to previous calls can be a useful tool that’s used to provide new employees with training. They can listen to calls from other employees to learn how to properly interact with customers. In addition to this, they can listen back through their previous calls and be given notes on areas that need improvement. Not to mention, if an employee missed an important part of information during the call, they can simply listen back through until they find the details that they missed. We liked how this function is simple to set up. 
• Screen sharing – Ooma has an excellent screen-sharing feature that’s great for helping employees work more easily together. Being able to share screens can make it easier to describe something specific in a complicated project. Teams can use this feature to collaborate better and work productively, even if they’re working from different locations. Multiple people can share their screens at the same time too which is ideal for situations where teams of people are working together. 

Comparing with Ooma Office

Verdict

Ooma Office is used by companies of all sizes that are interested in having lots of VoIP features at an affordable price. Therefore, businesses that are interested in expanding their operations on a larger scale may prefer using Ooma Office compared to Grasshopper due to how Grasshopper’s main clients include small and medium businesses. Both VoIP services offer a great variety of features, integrations, and compatibility that have made them both popular among many companies. 

Grasshopper vs Mitel

Mitel’s VoIP system is used by businesses as a way to improve and manage their incoming and outgoing communications and it a more robust alternative to Grasshopper. Companies have found that they’re able to operate more effectively when it comes to receiving lots of incoming communications due to how the available VoIP features make it easier for employees to manage them. 

There’s a great range of features available that allows employees to also provide customers with a better experience when contacting your company. This can be great for improving your customer service reputation. In addition to this, Mitel offers features that employees have been using to stay in touch with each other more easily for better communication and collaboration. 

Full Mitel vs Grasshopper Comparison

Key Features

• Auto-attendant – Mitel’s auto-attendant feature provides callers with a range of options when they call your business number. This provides them with information about what they need help with so that they can be put through to the department that can provide them with the right kind of assistance. Therefore, customers don’t need to waste time trying to call different numbers until they find the right department. It also ensures that customers don’t spend too much time in call queues and can be helped more promptly. 
• Messenger – The messenger feature that’s available from Mitel is great for allowing employees to message each other instantly and conveniently to send and receive important information. This is especially useful during times when employees are busy and they want to get important information across to a colleague who may be busy on the phone. 
• Mobile app – The Mitel app is compatible with Apple devices due to how the app is on the iOS app store. As a result, employees who are using Apple devices can download the app and be able to easily access everything they need from their mobile. This means the team members who are out and about can remain in contact with colleagues who are in the office while also being able to make and receive calls with customers, even if they’re traveling. 
• Call routing – The call routing feature is superb for enabling callers to be provided with certain messages that can be activated for specific hours of the day. You can set a custom message for out-of-office hours that lets callers know when you’ll next be open to receiving calls. Depending on the infrastructure of your company, you may have an out-of-office line that they can ring to speak with someone or you can send them to a voicemail. Being routed to either of these options is an excellent way to improve customer retention and gain new clients. If they leave a voicemail, employees can be sure to get back to them promptly. 
• Conferences – The video conference feature is a useful tool that employees can use to create meetings for multiple people to attend at once virtually. One of the biggest benefits of this feature is that team members can attend video conferences no matter where they’re located. As a result, employees who are working from different locations can still meet up virtually for important meetings to ensure that projects continue to progress. 
• Call recording – Companies use the call recording feature to listen back through previous calls and keep them stored on the system. This allows you to use the recordings as a form of training for new employees. They can listen to calls that show them the standard that you’ve set. They can also listen back through their calls with customers and find areas that could be improved. We liked how easy it is to access call recordings as it means that employees find calls conveniently and listen to them at any time. 

Comparing with Mitel

Verdict

Grasshopper’s VoIP services are primarily used by small and medium businesses. Mitel’s clients include companies of all sizes. Therefore, if you were interested in using a VoIP service that you can use as you expand into a large company, you may prefer Mitel over Grasshopper.

Mitel is a great option if you operate a hotel and looking for a hotel phone system.

Grasshopper vs Cisco

Cisco has a great range of VoIP services that businesses have been using to improve the way that they communicate internally and with customers. Their features make it easier for teams to stay in touch with each other which improves the way that they can work together. These features also enable customer service teams to create a more helpful experience when it comes to managing customers. Artificial Intelligence is also a part of Cisco’s software which has enabled companies to benefit from the range of automation features that are included.

Their software is unified which means that business owners can have an easy time when it comes to accessing important information regarding their communications in one place. Cisco also has a selection of packages available which provides companies with options so that they can choose the plan that suits their needs the best. 

The available plans have a level of flexibility available with them too which companies have been liking. In addition to this, the software is cloud-based and easy to install to ensure that your employees can start using it to improve communications. 

Cisco is a great option as an alternative to Grasshopper’s business phone services.

Full Cisco vs Grasshopper Comparison

Key Features

• App – Cisco’s app is widely compatible with a variety of devices which means that employees who are all using different devices can have an easy time staying in touch with each other. This is because Cisco’s app connects everyone through a unified system, regardless of the device that they’re using. As a result, employees who are traveling can stay in communication with customers and colleagues conveniently. This is an excellent way to provide customers with a more reliable experience while also helping teams to collaborate better on projects. 
• Conferences – The conference function is another super collaboration tool that your employees can make great use out of. You can easily set up conference calls to have multiple people attend at once, regardless of where they’re located. Being able to create virtual conferences means that you can bring teams of people together, no matter whether they’re working in the office or from home. This is an effective way to ensure that teams stay on top of projects and continue working productively. 
• File transfer – Being able to easily share files through the same system is a fantastic way for teams to work smoothly on large projects. Knowing that you can send files to colleagues through the unified system can help everyone work better together. Employees who may have missed something can also go through the system to see files that were shared at a later time which can be a handy function. 
• Voicemail – We liked Cisco’s voicemail feature due to how it allows employees to receive messages from colleagues and customers when they were unavailable. This is an effective way to retain customers and gain new customers. If people are trying to call you when you’re busy or closed, they’ll be given the option to leave a voicemail which employees can respond to when they’re next available. Providing customers with the option to leave a message rather than simply not being able to get through can help them to receive better support.

Comparing with Cisco

Verdict

Businesses have been liking the level of flexibility that Cisco offers. As a result, they’re an ideal choice to consider for companies that are looking to expand their operations on a large scale. 

They provide users with a superb variety of features that employees can use to improve the way that they communicate with each other and with customers. This is beneficial for keeping your business productive and ensuring that you maintain a good level of customer support ratings. 

Having said that, the integrations that are available when using Grasshopper are more popular compared to Cisco. This is a factor to consider if you were interested in using a VoIP service that can be integrated smoothly with the existing infrastructure that your business has. 

Grasshopper vs Phone.com

Phone.com has been providing companies with VoIP services for years across the U.S. Over the years, they’ve won several awards for their services and users have been impressed with how their system helps to simplify and manage communications. All-in-all Phone.com is a very suitable alternative if you’re looking to move away from Grasshopper.

They offer a great range of VoIP features that companies can use to improve the way that their teams collaborate. The available VoIP features also allow employees to be more effective when it comes to managing customers and providing them with a better experience. 

Full Phone.com vs Grasshopper Comparison

Key Features

• Local numbers – Phone.com includes local numbers which businesses have been using to their advantage to gain more local clients. When people see that a local number is trying to call them, they’re more likely to answer. We also liked how Phone.com offers toll-free numbers as it allows your company to reduce costs. 
• Customer support – Users have been liking how 24/7 online tech support is available from Phone.com. As a result, you can feel confident in being able to contact an expert from the company if you’re experiencing issues at any time of the day or night. This is incredibly important for times when the system is down and you need help as quickly as possible.
• Voicemail – The available voicemail feature is great for enabling employees to get back to customers during busy times or times when the business is closed. If customers try to call when you’re closed or when the lines are busy, they can be given the option to leave a voicemail which employees can listen to when they’re available and respond to customers quickly. 
• Voicemail transcriptions – We also liked how these voicemails can be transcripted and sent directly to your email. This is great for providing employees with a physical copy of voicemails which they can look back at in case they had missed any important details. 
• File sharing – Employees can make great use out of the file-sharing feature as it can help them collaborate better. During complex projects, it can be easier for teams to share files that include important documents to ensure that they can work productively.
• Call screening – The call screening feature allows employees to see who’s on the other side of the line. Having this information can help employees decide which calls to prioritize over others. 
• Music-on-hold – When customers are attempting to contact your company during busy times, they may need to be put on hold. Providing them with music while they’re on hold can give them the impression that you’re a professional business.
• Extensions – Extensions allow for calls to be transferred to a separate number or extension while you’re on a call. This is super helpful for allowing employees to manage lots of calls during busy times. It’s another fantastic feature that can provide customers with a better experience when contacting your company. 

Comparing with Phone.com

Verdict

Grasshopper’s services are used by small and medium companies whereas Phone.com’s main clients include freelancers and small businesses. Therefore, companies that were looking for a VoIP service that allows them to scale their operations may prefer what Grasshopper has to offer. 

In addition to this, the integrations available with Grasshopper are more popular compared to Phone.com. If you were interested in using a VoIP service that integrates well with your existing infrastructure, you may find that the integrations from Grasshopper are more useful. 

Having said that, if you’re looking for an affordable VoIP service for your small business that comes with round-the-clock support, Phone.com would still be a worthy choice to consider. This is especially the case if you aren’t so focused on how the software can integrate with the applications that you already use. 

Grasshopper vs ShoreTel

ShoreTel helps companies to improve their communications by providing them with a unified system that’s easy to access. Business owners can use the dashboard to manage incoming and outgoing communications more conveniently. The available features are used by teams to improve how they work together on projects.

There is a great range of features to ensure that your employees can always collaborate easily. This is something that can help your business to operate more productively daily. Not to mention, these tools can be utilized by customer service teams to provide your customers with a more reliable and helpful experience. 

ShoreTel is a lesser known but great Grashopper alternative.

Full ShoreTel vs Grasshopper Comparison

Key Features

• Queue management – ShoreTel’s queue management system is used by customer service departments as a way to organize large volumes of incoming calls. During busy times, teams may feel overwhelmed with calls and not have any means to properly manage them which can result in poor customer service. The queue management system provides callers with details about an estimate of how long they’ll need to wait before getting through to someone. 
• Call routing – Customer service teams can utilize the call routing function during, especially busy times. This feature works by enabling callers to be put through to another line if the one that they’re trying to call is busy. As a result, customers can spend less time in call queues and be attended to more swiftly. In addition to this, callers can be provided with routing options when they first ring your company so that they can be put through to the department that’s the most relevant to what they need help with. 
• Conferences – Teams have been liking the available video conference feature due to how it helps employees work better together. Being able to see each other during meetings can make things feel more personable and encourage teams to have an improved collaborative experience. Not to mention, this feature ensures that employees from different locations can easily work together which is ideal for businesses that have a combination of office workers and employees who work from home. 
• Messenger – ShoreTel’s messenger can be downloaded across a range of devices which enables employees who are using different devices to stay in touch with each other. For example, employees who are out and about can stay connected with colleagues and customers while using their mobile phones. This is an effective way to make sure that teams can collaborate more easily and get important messages across to one another. It also means that they can create a better form of reliable communication with customers. 

Comparing with ShoreTel

Verdict

ShoreTel’s clients include small and medium businesses, as well as large enterprises. Grasshopper is mostly used by small and medium companies. Therefore, if you had plans to expand your company’s operations to a larger scale, you may be more interested in what ShoreTel has to offer. 

The video tutorials that ShoreTel provides are incredibly useful and can help employees learn how to use the system faster and more effectively. This is an additional resource that Grasshopper is lacking. 

However, some users have been disappointed with how ShoreTel’s software doesn’t work so well with Android mobile devices. This can make it trickier for employees with Android devices to properly use the software to communicate with colleagues and customers. 

Grasshopper works well with both Apple and Android mobile devices. In addition to this, some companies may find that the integrations available from Grasshopper are more useful compared to ShoreTel. This is something to consider if you were looking for a VoIP service that can be integrated smoothly with the applications that your employees are already familiar with. 

Grasshopper vs 3CX

3CX provides its VoIP services to more than 12 million users across nearly 200 countries. They’ve been in the VoIP industry since 2005 and have been developing their software ever since and improving the way that companies manage and use their communications. 

Users like how 3CX offers a cost-effective service that maintains a high standard. Furthermore, 3CX’s VoIP service enables businesses to operate with a lot of flexibility. This is ideal for companies that are interested in using a VoIP service that can scale along with their growing operations. 

Their software is easy to use which is great for ensuring that your employees can easily learn how to incorporate the new features into how they communicate with each other and customers. Their unified system means that business owners can manage and organize communications more effectively too. 

3CX is more focused on enterprise accounts than small businesses but it is definitely a suitable alternative to Grashopper,

Full 3CX vs Grasshopper Comparison

Key Features

• Status controls – The status control feature means that employees can set statuses to let colleagues know what their availability is. This is a handy feature that prevents employees from trying to contact a colleague if they can see that their status is unavailable. We also liked how there’s a do not disturb mode available. This enables employees to let colleagues know that they’re busy and not to disturb them. It could be because they’re involved in a complex project or need to attend an important meeting.
• Conferences – 3CX’s conference feature is a fantastic tool that helps employees work together on large projects more conveniently. We liked how it enables employees who are working from home to attend important meetings with colleagues who are working in the office. This provides businesses with a level of flexibility while still ensuring that teams are collaborating and working productively. Setting up conferences is simple and quick and helps large teams collaborate more easily. 
• Call queues – The call queue function is excellent for helping customer service teams be more effective at managing incoming calls. If you’re receiving a lot of calls at once, your employees may not be able to answer everyone right away. Instead, callers can be put into a call queue where they’re given information about how far along in the queue they are. This can help them gain a better idea about when they can expect to receive support from a customer service representative. Employees can then work through the people in the call queues in a more organized manner. 
• File transfers – Having the ability to transfer files with colleagues through one system can help your employees work better together. When it comes to working on large projects, teams can send files to each other and have easy access to them at any time through 3CX’s system. 
• Screen sharing – Employees can make great use out of the screen sharing feature as it helps them to collaborate better together on projects. If there’s a complex part of a project, employees may find that things are easier to explain when they can share their screens. 
• Voicemail – Customers who try to call you during out of business or hours or times when employees aren’t available to take their calls can be provided with the option to leave a voicemail. This enables them to let you know some information about what they were calling about so that your employees can get back to them. Giving them the option to leave a voicemail can help with gaining new customers and retaining existing customers. It’s an easy-to-use function that businesses can make use of to give their customers a more professional experience. 

Comparing with 3CX

Verdict

Grasshopper’s features and pricing plans are suited towards small and medium businesses. 3CX, however, is used by small, medium, and large companies. This is due to the features that they offer as well as the pricing plans. Therefore, businesses that want to use a VoIP system that provides them with the flexibility to scale their operations may find that 3CX suits them better. 

In addition to this, the training that 3CX is an additional resource that Grasshopper doesn’t offer. This training can be used by employees to help them feel more confident about using the new VoIP software. As a result, it can speed up the integration process and lead to your employees using the system to improve communications. 

Grasshopper vs Google Voice

Google Voice has two versions of their VoIP system available. One of them is paid for and one of them is a free version. The free version comes with limited features and is ideal for freelancers or businesses that have small operations. Larger companies would benefit more from Google Voice for business, the paid version, due to how there are more features that can help them manage and simplify their communications.

The paid version is a serious competitor to the phone services offer by Grasshopper.

Employees can use Google Voice’s software and the available features to improve how they communicate and work with each other. This has helped companies to provide their teams with easier ways of collaborating and working productively on projects.

In addition to this, Google Voice has a range of features that customer service departments can use when it comes to communicating with customers. These features enable employees to provide customers with a more professional impression of your company as they can receive a higher level of support. 

Full Google Voice for Business vs Grasshopper Comparison

Key Features

• Redirecting calls – Companies that are looking to expand their operations may find that they’re struggling to deal with the larger volume of calls. Being able to redirect calls is one of the methods that teams can use to have an easier time managing lots of incoming calls. People who are trying to ring your company can have one contact number to keep your business recognizable. However, if they’re attempting to call and a line is busy, they can be automatically redirected to another line with an available employee. This is a great way to improve the level of support for your customers while also helping your employees have a more systematic approach to dealing with calls. Not to mention, this feature means that employees can receive calls through their mobile devices without callers having details about their personal number. 
• Call restrictions – If you’d like to have restrictions set for callers during specific hours of the day, you’ll find that this feature is useful and easy to use. It allows you to create restrictions during out-of-office hours so that when customers attempt to call, they’ll be notified that you’re closed. These calls can be redirected to the available voicemail system which allows existing customers and potential customers to leave messages for employees to get back to when they’re next available. This is a superb way to help your business gain new clients and retain existing ones. The GV dashboard lets you create settings over the devices and numbers that you’d like to be restricted which gives you total control. 
• Scalability – Businesses that are interested in expanding their operations find that Google Voice is a great match due to how their system comes with a scalability factor. During times when you need to add more users due to bringing on more employees, you can be sure to easily do this through Google Voice’s system by upgrading your plans. Furthermore, you can have additional features included with your plans which you may find to be handy when you start expanding to a larger scale. 

Comparing with Google Voice 

Verdict

One of the main areas that lack when it comes to Google Voice is how their support options are limited. Users may feel more assured about being able to contact someone directly from the company when using Grasshopper during times when they need assistance. However, your employees can still make use out of the video tutorials and online forums to become more confident with using the new features. 

The scalability factor that’s available with Google Voice is one of the biggest reasons why companies choose it. Therefore, if you were looking to expand your operations, the flexibility and ease of upgrades available with Google Voice make them a better choice compared to Grasshopper. 

If you were looking for easy-to-use VoIP features for your small or medium-sized business, Grasshopper would be a good choice to consider. They have a great selection of features and integrations that can be implemented easily with your business. 

Grasshopper vs Dialpad

Dialpad is a new service that offers competing services to what Grasshopper has to offer and has gained more than 70,000 users and has over 10 office locations around the world. They’re one of the more popular VoIP services that companies have been using for years due to the wide range of features and customer support options that are available.

Their software is cloud-based which means that you don’t need the hassle of installing physical hardware. You can simply download the software and start using it. Their system is also unified which means that business owners can have an easy time when it comes to keeping track of all their communications. 

The range of VoIP features that they offer can be used by employees to improve how they work together and communicate. As a result, teams can collaborate more smoothly on projects, regardless of where they’re located. They can also use the VoIP features to provide customers with a more reliable and helpful experience. 

Full Dialpad vs Grasshopper Comparison

Key Features

• Portal – Dialpad’s web portal provides users with the ability to set up the system and manage it easily. As a result, you can have complete control over how you’d like the Dialpad features to be used throughout your business. We liked how employees are provided with the ability to control their profiles and settings. This helps them to set up the software in a way that works well for them. The portal allows you to manage all communications in one place which can make a difference with how employees communicate with each other and customers. 
• API – Users have been liking how Dialpad offers API as it provides companies with the chance to have more data. This data can come in handy when you’re analyzing information and looking for things that may require improvement. Furthermore, businesses use this data in a lot of decision-making processes.
• Call queues – Call queues are an incredibly helpful tool that your customer service teams would appreciate. When they’re dealing with lots of incoming calls, it can be difficult trying to keep up and get to everyone. The call queue system puts callers into a virtual queue which lets them know that the lines are busy and how far along in the queue they are. Once a line is available, the caller will be automatically put through. This is a fantastic way to help employees manage lots of calls and approach them more methodically. 
• Screen sharing – Teams who are collaborating on projects could use the screen sharing feature to improve how they work together. Being able to share screens with other team members can make it a lot easier for you to describe something complex. It provides others with something visual to help everyone gain a better understanding of what you’re discussing with them. We liked how employees who are working from different locations can easily share their screens and collaborate seamlessly. 
• Messenger – The messenger feature is a handy tool that employees can use daily to get across important and quick messages to one another. We liked how their software is compatible with a range of devices as it means that employees who are using different desktops and mobile devices can stay in touch with each other through the messenger. The group messaging function allows teams of people to be available in one chat to receive and send messages more conveniently for everyone relevant to see. Status indicators are available on Dialpad’s messenger too which lets employees know when colleagues are available or unavailable. 

Comparing with Dialpad

Verdict

Both of these VoIP services offer a great variety of features that help companies improve communications between employees, as well as between employees and customers. Grasshopper’s services are used by small and medium businesses whereas Dialpad has clients that include companies of all sizes. This is largely due to how their software has been designed in a way that makes it easy for expanding businesses to upgrade their features and number of users. 

Grasshopper vs 8×8

8×8 provides companies with a unified system that allows you to become more efficient when managing all of your communications. This unified system is also cloud-based which enables the software to be compatible across a range of platforms and devices. 8×8 offers similar competing services to Grasshopper but is less focused on small business and SOHO companies.

Employees can use 8×8’s VoIP features to communicate better with each other and with customers. The features are easy to use which allows teams to get used to using the new features so that they can start collaborating on projects more effectively. This unified system makes it easy for employees who are working in different locations to work together conveniently on projects.

Furthermore, your employees can use the available VoIP features to provide customers with an improved experience. This can be helpful when it comes to retaining customers and gaining new ones. 

Full 8×8 vs Grasshopper Comparison

Key Features

• Voicemail – The voicemail function is superb for allowing employees to listen to messages left by customers who weren’t able to reach them. It enables teams to respond to customers or potential customers to support them. We liked how voicemails can be sent directly to your emails. This means that you can see a transcripted version of the voicemails to ensure that you don’t miss out on any important details when calling the customer back. It’s a simple feature that can help your customer service teams provide customers with a more helpful form of support. 
• Messenger – 8×8’s messenger feature is fantastic for allowing your employees to stay in touch with each other, regardless of where they’re located or what device they’re using. The messenger is available through 8×8’s software and allows employees who are using different devices to communicate through the same system. Therefore, employees who are traveling can use their mobiles to send and receive instant messages with colleagues who are in the office. We liked how the messenger feature allows for multiple people to be available in one chat which can make it easier for teams to communicate with each other while working on large projects. 
• Conferences – Users have been liking how the conference feature available from 8×8 is simple to use and allows employees to create meetings for multiple people to attend. This feature allows employees who are located in different areas to collaborate on projects smoothly which can ensure that your business continues to run productively, even if you have a combination of remote and office workers. 
• Call forwarding – Customer service teams can make great use out of the call forwarding feature. This function works well to help employees manage large volumes of incoming calls. If the line is busy, employees can have the call forwarded to another line. This ensures that customers spend less time in queues and can be attended to faster. In addition to this, you can have calls that are being made to the business line forwarded to yfour personal number without callers having your information. This means that employees can continue receiving important work calls on their mobile devices without having to give callers their mobile numbers.
• Number porting – Companies that have just made the move to a new system may prefer being able to keep their old numbers. This is because they may have already established themselves among their customers and would like to keep the same recognizable number. The number porting feature available from 8×8 enables you to have your old number transferred to the new system which allows customers to continue calling you with the number that they’re familiar with.

Comparing with 8×8

Verdict

Grasshopper’s main clients include small and medium businesses and 8×8 offers its services to businesses of all sizes. Therefore, if your company is looking to expand operations to a larger scale, you may prefer the scalability factor that’s available from 8×8. 

Having said that, both of these VoIP services provide a great selection of features that companies have been using to improve their communications and become more effective at managing communications. They both have an excellent level of compatibility and some useful integrations. 

Grasshopper vs Jive

Jive offers users a highly customizable VoIP system that allows them to use it in a way that’s best for your company. We liked how this means that you can adjust settings to make Jive fit in well with the infrastructure that your business has in place as it can make for a smoother integration process.

Their range of features is also fantastic for helping customer service teams provide customers with a more helpful form of support. Not to mention, the available features enable teams to work together on projects more effectively. 

Jive is an alternative to Grashopper that we endorse here at the TheVoIPHub.

Full Jive vs Grasshopper Comparison

Key Features

• Conferences – the conference feature is a helpful tool when it comes to bringing teams of people together to work on projects. This can be especially useful for businesses that have remote and office workers. They can easily communicate with each other through conferences to continue working productively, no matter where they’re located. 
• Messenger – Users have been liking how Jive’s messenger enables employees who are on desktops to stay in touch with colleagues who are out and about using their mobile devices. The level of compatibility means that teams can send and receive instant messages to one another to improve the way that they work. 
• Screen sharing – Jive’s screen sharing feature is fantastic for helping employees work more closely on projects. When teams can share their screens, they’re able to explain certain processes easier which can improve everyone’s understanding. 
• Call routing – Jive’s call routing function can be incredibly helpful for your customer service department. It enables you to create call schedules that can be activated by date and time. As a result, incoming calls can be automatically directed to a certain line depending on what time and day it is. This means that if someone is trying to call when you’re closed for business, they can be routed to a voicemail system where they can leave a message for employees to respond to when they’re next available. In addition to this, you can create custom messages that provide callers with information regarding your company’s opening hours or an estimated time with how long it will be until they’re put through to someone. We liked how these functions are super easy to set up by using the dashboard within Jive’s system. 
• Auto-attendant – Customer service teams will also appreciate the auto-attendant feature as it enables customers to be provided with details when they first ring the company. This information can include questions that narrow down what the person is calling for so that they can select options through their dial-pad and be put through to the most relevant department. As a result, teams can save time on redirecting calls and customers can receive the support they need quicker. These prompts can be set up easily. 

Comparing with Jive

Verdict

Jive is commonly used by small and medium companies, as well as large organizations. This is largely due to how Jive can provide you with tailored quotes when you have more than 100 users. This can be a more cost-effective option. Not to mention, the customizable features that Jive offers may be more enticing for companies that are looking to expand to a large scale.

Grasshoppers features, pricing plans, and integrations are great for small and medium businesses. However, when it comes to expanding operations to a larger scale, you may find yourself a little more limited compared to businesses that use Jive.

Grasshopper vs Nextiva

Nextiva’s VoIP services are popular among businesses due to how they offer a variety of pricing plans that gives companies the choice to select the one that suits them best. Their plans come with a great array of features that users can use when it comes to communicating better together and with customers. 

This can result in your company gaining a better customer service rating due to how employees can provide a higher level of support. Furthermore, they’re able to stay connected with each other more easily which helps improve the way that your teams work together. 

Nextiva’s system is unified which means that business owners can have all of their communications coming and going through one system. This makes it much easier to keep track of communications and have an easier time managing them. 

Nextiva is a major competitor to Grasshopper and their competition for market share over the past several years has been fierce.

Full Nextiva vs Grasshopper Comparison

Key Features

• Call forwarding – The call forwarding function is great for helping teams have an easier time managing large influxes of incoming calls. If employees are unable to take a call, they can have the calls forwarded to a separate line for another employee to answer. In addition to this, you can have calls being made to the business line forwarded to your mobile device without the caller having your number. This enables employees to continue receiving work calls on their mobile devices while they’re traveling which can help them stay connected with colleagues and customers. 
• Call queues – The call queue system helps allow customer service teams to manage incoming calls better. This is especially the case when your company is receiving a lot of calls at once. If people can’t get through, they’ll be put into a queue and notified about their position. This can help your business retain customers and gain new ones due to how it lets them know that you are busy and that you’ll attend to them as soon as you can. 
• Conferences – The conference feature allows multiple people to be present in a virtual meeting which is fantastic for helping large teams work together better. Employees who are working in different locations can easily set up and attend conferences. Companies have found that this feature improves the way that their employees collaborate on projects as the conferences are simple to create and bring together people in the office with those who are working remotely. 
• Voicemail – Nextiva’s voicemail feature enables callers to leave a voicemail if employees are unable to answer their call. Providing callers with the option to leave a voicemail is a better option than providing them with no other option but to call back. Instead, they can leave a voicemail for employees to return their call. We liked how the voicemails can be transcripted and automatically sent to your email. This enables employees to have a written copy of voicemails so that they can read over them in case there are any details that they missed. 
• Toll-free number – Being able to use a toll-free number can be helpful for customers who aren’t in your local area. The toll-free number allows them to make a call without being charged. As a result, they may feel more inclined to call your company to ask questions or receive support which can be great for gaining new customers and retaining existing ones. 

Comparing with Nextiva

Verdict

Nextiva and Grasshopper are both popular VoIP services among small and medium businesses. They offer a superb range of VoIP features that employees have been using to improve how they work together and how they support customers. 

We liked how Nextiva offers video tutorials as an additional resource. This is something that Grasshopper doesn’t offer and it can be a factor that contributes towards helping your employees learn how to use the new software. 

Employees can turn to the video tutorials during times when they’re unsure about how to use certain features. This can help them feel more confident about utilizing the new features which can make for a quicker and smoother integration process. 

Does Grasshopper Replace Your Phone System?

Grasshopper’s VoIP system has been designed to improve your phone system rather than completely replacing it. Their features work through a virtual phone system and virtual phone number. You can have extensions included within your plan that can have calls being made to your business be put through the Grasshopper system. This means that you can use Grasshopper’s cloud-based system to receive calls from various locations across different devices via their system. 

Does Using Grasshopper Involve A Contract?

Users have been pleased to find that Grasshopper doesn’t involve a contract. Instead, they provide annual and monthly plans which means that you don’t have to be concerned about being completely tied in with this service. As a result, companies have a great degree of flexibility in knowing that they aren’t held to any sort of contract. 

In addition to this, Grasshopper provides a free trial period. You can use this trial period to use the VoIP features and see if they’re a good match for your company’s communications requirements before paying for the service. 

Can You Switch Plans When Using Grasshopper?

Grasshopper allows you to switch between their plans at any time. This can be done conveniently by using their dashboard where you can find all of the relevant information regarding your plans and accounts. You can change plans through this dashboard which is great for giving you the ability to change if you find that you need to upgrade or even downgrade. 

Our Conclusion to the Best Grasshopper Competitors & Alternatives

Make sure to take into consideration the kinds of advantages that you want to experience before making a final decision on a VoIP service. It will help you have an easier time when it comes to looking at VoIP services and comparing them as you will have a good idea about what you’re looking for.

We hope that the details found throughout our post have provided you with a better understanding of Grasshopper and its main competitors. They’re a fantastic choice to consider for small and medium-sized businesses. However, it’s always a good idea to compare them to other similar services to be sure that you find the one that’s best for your business. 

A free VoIP consultation is available through our website. This could be beneficial in helping to provide you with further information that can enable you to feel more assured about which VoIP service provider is right for your company.