Grasshopper vs Google Voice Business Compared for 2024

Grasshopper and Google Voice both offer some great Business VoIP services that work best for different sized companies. Our post covers the main features, customer support, and pricing plans that Google Voice and Grasshopper have to offer.

You’ll be left feeling more assured about which of the two VoIP services would benefit your company’s communications the most once you reach the end of this post.

Our Comparison of GSuite Google Voice vs Grasshopper Phone

Grasshopper Overview

Grasshopper offers VoIP features that medium and larger businesses can benefit from greatly. They provide you with a toll-free number, along with the ability to easily have the communications extended to more phones as needed. Features like this can give customers the impression that you’re a more professional company.

Therefore, Grasshopper is a popular choice among medium or growing businesses that have plans to continue expanding in the future. You’re also able use Grasshopper’s VoIP software on desktops and mobile phones which enables employees to have an easy time keeping in contact with customers and each other.

Google Voice for Business Overview

One of the biggest benefits to using this is how it is cheap yet scalable and comes from a reliable name among technlogy companies. Therefore, it’s a fantastic option forsmall businesses to consider as it enables you to keep your costs to a minimum while still being able to use some handy VoIP features. You’re able to benefit from call management, call forwarding, caller ID, and more. These can be useful features that small businesses can use to improve their communications while the company is still at a small scale.

Grasshopper Main Features 

• Voicemail transcription
• Custom greetings
• Business phone number
• Mobile & desktop apps
• Unified messages
• Call reporting
• Voicemail
• Call control
• Call hold
• Phone extensions
• Call blocking
• Toll-free number

This phone service also has a variety of integrations that you may find useful. These integrations include Firepoint, Bitium, LiveChat, IrisVR Suite, Zapier, and Kunversion+. These are common apps that many businesses already use which can make it easier to integrate Grasshopper to your business.

Google Voice Main Features 

• Virtual fax
• Call management
• Call recording
• Caller ID
• Call forwarding
• Call blocking
• Voicemail

This phone service can be used with some great apps that you may be using currently within your business. These integrations include VictorOps, Salesboom CRM, and TickTick. So, there are fewer integrations with Google compared to Grasshopper but if you’re already using these apps, you’ll find the integration process of this VoIP system to be much smoother.

Calling Plans & Pricing

Grasshopper

There are three pricing plans available from Grass hopper that include the following:

• Solo – $24 per month
• Partner – $49 per month
• Small Business – $89 per month

There are varying features depending on the plan that you choose with the more expensive plans giving your more VoIP features to use.

Google Voice 

Google offers their VoIP services for free as long as you’re okay with the one free line you get through your Gmail and don’t need to share the line with anybody else since it will be connected to your mobile phone. It’s also only for making calls to areas in most places in Canada and the U.S.

When it comes to needing more features, more than 1 line or more than 1 user you’ll need to consider their paid service dedicated to businesses.

The plans for this are as follows:

• Starter: $10 per user per month – up to 10 lines
• Standard: $20 per user per month – no limit on lines
• Premier: $30 per user per month – unlimited lines, free international calling

Customer Support

Grasshopper

Grasshopper offer a range of support options that include live chat, tickets, a phone line, and email. You’re also able to contact the company through their social media accounts and use the online forums that they have available.

Therefore, customers can easily get in contact the company if there are any issues. Being able to speak directly with a representative of a VoIP service provider can be useful for helping you to have problems resolved quicker.

Google Voice 

The customer support available from Google includes an online forum where you can go to search for queries and ask others about similar problems. They also have a range of tutorial videos that you can use to make it easier to have their VoIP system set up and ready to use. You may be disappointed with how there aren’t as many customer support options available compared to Grasshopper but it may a sacrifice you’re willing to make for a free VoIP service.

Do Grasshopper Or Google Voice Have Instant Response Features?

Currently, Google doesn’t offer any instant response features. However, Grasshopper does and it can help to prevent customers going to another company if they’re unable to get in contact with you right away. This is done by sending them an automated text that you can write and customize yourself. As a result, potential customers are able to gain more information until you contact them again.

Is There a Free Trial Available With Grasshopper?

Grasshopper offer a free trial period which can be great for letting you try out their VoIP features for a limited period of time without having to pay anything. If you find that you’re happy with the service, you can continue by choosing one of the payment plans. If it’s not the right fit for your business, you can simply cancel the service.

What Devices Can These Services Be Used With?

Both Grasshopper and Googles’ phone service can be used with desktops, as well as iOS and Android devices. Therefore, employees are able to use various devices to always remain in contact with each other and customers to improve your company’s communications.

Googles’ phone service is a more ideal VoIP system for freelancers and small companies that are looking to improve their communications with low costs. You can benefits from useful integrations, call management, and call recording which can be great benefits for small businesses.

Medium sized businesses would benefit more from the paid VoIP services offered by Grasshopper. There are more VoIP features and customer support options that medium and growing companies would need to keep their communications running smoothly. The payment plans come with varying features which enables large and medium organizations to pick the package that’s best for the number of employees who are working for them.

Hopefully, you can put the details mentioned throughout this post to good use to have an easier time picking the VoIP service that’s right for your business.