Ooma Business and Grasshopper both have superb VoIP features that companies have been using to improve their communications. However, trying to decide whether to use Grasshopper or Ooma Business can be difficult.
This post includes information surrounding the main features, pricing plans, and customer support that both of these VoIP services have to offer. This can provide you with more insight into each of these VoIP providers so that you can feel more confident about choosing the one that’s best business phone service for your company.
Our Comparison of Ooma Office Vs Grasshopper
Grasshopper Overview
Grasshopper’s VoIP services provide companies with a unified system that they can use to improve communications among employees, as well as between your business and customers. The variety of available VoIP features make it easier for teams to collaborate and for customer service departments to be more effective when it comes to managing incoming calls from customers.
Ooma Office Overview
Ooma Office helps businesses simplify their communications by having everything on one system that’s easy to access. As a result, companies have been able to have an easier time managing incoming and outgoing communications. Employees can all communicate through the same system which is reliable and ensures that teams can work productively together. Your customers can also have a better overall experience with your company because of how Ooma’s features create a better sense of professionalism when people are contacting you.
Grasshopper Main Features
- Call control
- Call reporting
- Call hold
- Voicemail
- Voicemail transcription
- Customized greetings
- Toll-free number
- Business phone number
- Messenger
- Phone extensions
- Call blocking
Grasshopper is compatible with Zapier, Kunversion+, Bitium, IrisVR, and Firepoint. Companies that use these applications already may find that their employees have an easier time learning how to use the new VoIP features. This is because the software works well with these programs and employees can feel more assured about using them for communications.
We also liked how Grasshopper can be used with Apple and Android devices, alongside desktops. This allows employees who are working in the office and from home to stay in touch with each other. Teams can also be productive and collaborate if some members are traveling. Since Grasshopper is available on desktops and popular mobile devices, your employees are likely to already have these devices and can start using them right away to benefit from Grasshopper’s VoIP features.
Ooma Business Main Features
- Toll-free number
- Local numbers
- Conferences
- Caller ID
- International calling
- Extension dialing
- Voicemail to email
- Voicemail greetings
- Call forwarding
Ooma Business offers more popular integrations compared to Grasshopper. You can use Ooma with Office365, Salesforce, Zendesk, Microsoft Dynamics, and Google GSuite. These are popular applications that many businesses use daily. If your company implements these programs, your employees may feel more at ease learning how to use the new Ooma VoIP features as they integrate easily with familiar applications.
Furthermore, Ooma is compatible with Apple and Android mobile devices, as well as desktops. This makes it super easy for teams to collaborate on projects, regardless of whether everyone is physically in the office or not. Employees can also provide customers with a more professional and reliable experience as all of the information they require is on the Ooma software which is available on their mobiles and desktops for easy access.
Calling Plans & Pricing
Grasshopper
Grasshopper has three plans available that are available at the following prices:
- Solo – $24 per month per user
- Partner – $49 per month per user
- Small Business – $89 per month per user
Ooma Business
Ooma Business provides two plans that are available for the following prices:
- Small Business – $19.94 per month per user
- Enterprise – This plan is available after you’ve contacted Ooma as they will provide you with a quote. The quote is based on the number of users and types of VoIP features that you’d like to have.
Customer Support
Grasshopper
Grasshoppers customer support options include a phone line, an online live chat system, a ticketing system, and an email address. Therefore, companies can easily speak directly with someone from Grasshopper for more complex issues or questions by using their phone line, live chat, and email address.
Being able to speak with a representative from Grasshopper can help businesses feel at ease as they know that they can receive support if they run into any problems. This is a factor to consider if your business is making the transition from traditional phone lines to a VoIP system as you may want the extra support in the beginning.
Ooma Business
Ooma offers businesses a phone line, online live chat system, email address, and ticketing system. As a result, you can be sure to get in direct contact with an expert from Ooma if you have any issues or questions. Similarly to Grasshopper, this can give you peace of mind as you know that support is available when you need it.
What Languages Do Ooma & Grasshopper Support?
Both Grasshopper and Ooma only support English.
Is There a Free Trial Period On Offer When Using Ooma & Grasshopper?
Grasshopper and Ooma both offer a free trial period. This is great for allowing you to test out their features and make a more informed decision about which software suits your company’s needs best.
What Kinds Of Companies Use Ooma & Grasshopper?
Ooma is used by small, medium, and large companies. Grasshopper’s main clients include small and medium businesses, as well as freelancers.
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Related Ooma Business Comparisons
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Verdict of Ooma Office Vs Grasshopper
Grasshopper’s features and pricing plans are more tailored towards freelancers, along with small and medium companies. However, if you have a large business or you have plans to expand your operations, the features and pricing plans available from Ooma may be more suited.
Now that you know more about what Grasshopper and Ooma have to offer, you can feel more assured about deciding on the one that’s best for your business. We hope that the details found throughout this post have been useful in helping you to learn more about both of these VoIP services.