Have you been interested in using Jive or 3CX as your new VoIP service provider? If so, you may want to check out our post below that includes comparison of Jive and 3CX so that you can learn more about their main features, customer support options, and pricing plans. After reading through our post, you’ll be feeling more assured about which one of these business phone systems is right for your office.
Our Comparison of 3CX vs Jive Communications
Jive Overview
A wide range of different businesses use Jive’s Phone business service to improve the way they communicate with their customers. Jive offers a unified system that allows you to keep all of your communications in one place where they’re easier to manage. Employees can also have an easier time staying in contact with each other for better communications, no matter where they’re located.
3CX Overview
3CX includes a variety if VoIP features that companies can use to improve their overall communications. Their system is cloud based and centralized which simplifies the process of managing your incoming and outbound communications. As a result, your employees can stay in touch with team members and customers.
Jive Main Features
- Fax to email
- Inbound reports
- Auto attendant
- Queue management
- Contact management
- Call recording
- Call monitoring
- Call routing
- Voice recognition
- Analytics available
Jive’s VoIP system can be used with Apple and Android devices which make it easy for people who are on the move to stay in contact with other employees and customers, regardless of where they’re located. You can use Jive with desktops which makes it easy for employees in the office to be able to communicate with team members who are in different locations.
There’s a range of integrations available with Jive that include Bitium, Wrike, Kapost, Workfront, Evernote, Gmail, Google Drive, and Outlook. If these are the kinds of apps that your company uses regularly, you’d find that it’s easier to integrate Jive as employees already know how to use these programs.
3CX Main Features
- Queue manager
- CRM integration
- Voicemail
- Call reporting
- Call recording
- Messenger
- Call tracking
- Call transfer
3CX can be used with desktops, as well as Apple and Android devices. Therefore, most employees will be able to have an easy time staying in contact with each other from no matter where they’re located. This can help employees boost productivity by making themselves available for important meetings, even if they’re in different locations.
We liked how 3CX has a range of 33 integrations included which ensures that you have plenty of compatible apps to use with this new VoIP system. Some of the most common integrations include Microsoft 365, HubSpot CRM, Freshdesk, Zendesk, Microsoft Outlook, Tenfold, Google Contacts, and Nutshell. If you already use these apps, you’re more likely to have a smooth integration process as 3CX can be included with the current structure that you have.
Calling Plans & Pricing
Jive
You can use Jive’s VoIP system for anywhere between $19.95 and $29.95 per month. These prices will vary depending on the number of users that you want to have available on the plan. If you wanted to have more than 100 people using Jive’s VoIP system, you’d need to contact them directly to be provided with a quote.
3CX
There’s a wide range of pricing options when it comes to using 3CX compared to Jive. The options vary according to how many simultaneous callers you want to be able to have on the plan. Their pricing plans are available for the following prices:
4 Simultaneous Calls
- Standard – Free
- Pro – $188 per year
- Enterprise – $225 per year
8 Simultaneous Calls
- Standard – $295 per year
- Pro – $369 per year
- Enterprise – $443 per year
You can have a total of 1,024 simultaneous callers which is available at a much costlier price which is something large corporations may want to consider.
Customer Support
Jive
Jive includes a ticketing system, phone number, an email address, and training. The email address and phone line are great options to use when it comes to times when you have more urgent issues with the VoIP service. You can speak directly with an expert to receive the right assistance. Employees can make good use out of the training to help themselves learn how to use Jive’s VoIP system quicker.
3CX
3CX’s customer support options include an email address, phone line, online chat feature, and a ticketing system. Therefore, you can be sure to directly speak with a representative from 3CX by using their online chat system, email address, and phone line. This provides businesses with a reliable way to contact 3CX to get the support they need.
We also liked how they’ve included training as it means that employees can learn how to use the VoIP system and help the integration process move along smoother.
Can You Use Either Service With a Free Trial Period?
3CX provides businesses with the chance to use their services for free for a period of time before deciding on whether to continue using their software. However, Jive doesn’t currently offer a free trial period.
What Languages Are Supported by 3CX & Jive?
Jive only supports English, whereas, 3CX supports a variety of languages. This include English, Danish, Spanish, Portuguese Italian, Turkish, German, Finnish, and Chinese.
Is API Available With 3CX & Jive?
Jive includes API and 3CX currently doesn’t offer API.
Related Jive VoIP Comparisons
Jive vs Google Voice for Business
Related 3CX Comparisons
Verdict of Jive vs 3CX
So, that concludes our comparison post about what Jive communcations and 3CX’s VoIP services have to offer. The pricing plans and range of integrations available with 3CX may make them a more ideal choice for many businesses in comparison to Jive. We hope that the information found throughout our post have proven to be useful in helping you to decide on which one of these VoIP services is best for your business.