Jive and Avaya are popular VoIP services that are used by a wide range of businesses. To learn more about what main features, customer support options, and pricing plans that Jive and Avaya have to offer, check out our comparison post below. You’ll be left with a better idea about what both of these VoIP services have to offer in regards to pricing and features so that you can make a more informed decision about which one is right for your business.
Our Comparison of Avaya vs Jive Communications
Jive Overview
Jive’s VoIP services enables businesses to improve their communications among employees, as well as between employees and customers. You can have an easier time managing all of your communications due to how Jive’s system is centralized. This means you’re able to see your inbound and outbound communications more conveniently.
Avaya Overview
The VoIP software available from Avaya enables companies to manage all of their communications due to how it’s a centralized system. Therefore, you can easily see all communications while helping employees provide customers with a more reliable form of customer support. Team members are also able to stay in contact with each other better to boost productivity when it comes to conferences and important messages.
Jive Main Features
- Call monitoring
- Call routing
- Call recording
- Fax to email
- Auto attendant
- Queue management
- Analytics
- Voice recognition
- Contact management
- Inbound reporting available
You can use Jive with a variety of integrations with some of the main ones including Evernote, Google Drive, Workfront, Kapost, Wrike, Outlook, Gmail, and Bitium. Businesses that use these apps may be able to integrate Jive into their existing infrastructure which can make it easier for employees to use.
We also liked how Jive can be used with desktops, as well as Android and Apple devices. Therefore, employees who are out and about can easily use their mobile with Jive’s VoIP system to stay in contact with each other and employees from no matter where they are. Employees who are in the office can easily communicate with team members who are out of the office due to the unified Jive system.
Avaya Main Features
- Messenger
- Call transfer
- Call routing
- Call reporting
- Call recording
- Call list management
- Call center management
- Automatic call distribution
- Customized reports
- Queue manager
- Resource management
We liked how Avaya has a range of 29 integrations as it makes it more likely for businesses to implement it into the apps that employees are already using. Some of Avaya’s integrations include CallTools, Logicbox, Zoho CRM, Cherwell, and Vocalcom. In addition to this, Avaya can be used with Android and Apple devices, as well as devices that have internet access.
Therefore, most employees will be able to easily remain in contact with each other while they’re in different locations. This can improve the way that employees collaborate with each other to boost productivity. You can also be sure that employees can have a more reliable form of communication with customers by being able to contact them from their mobile.
Calling Plans & Pricing
Jive
Jive’s pricing plans can be between $19.95 and $29.95 per month depending on the number of users you’d like to have on the system. These prices are for between 1 and 100 people. If you wanted to be able to have more than 100 users on Jive’s VoIP system, you’d need to contact them directly to receive a quote.
Avaya
You can contact Avaya directly to receive quotes for their VoIP services. Once you let them know the number of users you want to have on the system and the kinds of VoIP features you’d like to be included, Avaya will provide you with a quote.
Customer Support
Jive
Jive’s customer support system includes training, a ticketing system, an email address, and a phone line. You can use the phone line and email address to directly get in contact with a representative from Jive. This can be great for times when you have more urgent problems with the VoIP system as you can receive help from an expert.
The training feature is excellent for providing employees with a convenient way to train themselves on how to use the new VoIP system. Therefore, you can be sure that employees will have an easier time learning how to use Jive to speed up the integration process.
Avaya
Avaya provide users with support in the form of an online chat system, phone number, video tutorials, and an online forum. The video tutorials and online forum are fantastic for enabling employees to train themselves and search up any queries that they may have. This can be a superb way to let your employees have an easier time learning how to use Avaya’s VoIP software independently.
The online chat system and phone line are great options that allow you to get directly in contact with an expert from Avaya. This means that you can receive support directly from a representative from Avaya for more complex issue.
What Languages Are Supported By Jive & Avaya?
Jive and Avaya only support English.
What Kinds of Businesses Use Jive & Avaya?
Jive is most commonly used by small, medium, and large companies, whereas, Avaya is more common among medium and large businesses.
Related Jive Comparisons
Jive vs Google Voice for Business
Related Avaya Comparisons
Verdict of Avaya Phone vs Jive Communications
Jive is a VoIP service that small, medium, and large companies can benefit from due to their pricing plans and range of features that are available. Medium and large businesses tend to choose Avaya over Jive because of how there are so many more integrations available that can be more useful.
Now that you’ve read through our post on what Jive and Avaya have to offer, we hope that you’re able to have an easier time deciding on the VoIP service that’s right for your business.