If you were interested to learn more about Jive and Cisco’s VoIP services, you can check out our comparison post below. We’ve covered the main features, pricing plans, and customer support options that both Cisco and Jive have to offer. As a result, you’ll be able to feel more assured about which one you think is the right fit for your business.
Our Comparison of Cisco vs Jive Communications
Cisco Overview
Cisco’s VoIP features are cloud based and allow businesses to keep all of their communications unified in one place. This makes it easier to handle incoming and outbound communications among team members and customers.
Jive Overview
Businesses have been using Jive’s VoIP service to improve the way that their employees collaborate with each other, as well as how they communicate with customers. This is achieved through a range of easy to use VoIP features that include messengers, conferences, and scheduling features.
Cisco Main Features
- Active directory integration
- Automatic notifications
- Access control
- Messenger
- Call recording
- Conferences
We were impressed with how Cisco has a total of 91 integrations as it enables businesses to have a wide variety to use with the VoIP service. Some of the main integrations include Dropbox Business, Slack, Google Meet, GitHub, Box, Microsoft Teams, Zendesk, Zapier, and more.
Companies that use these apps would find that it’s quicker and easier to integrate Cisco due to how employees are familiar with the programs already. Cisco can also be used with devices that have internet access, along with Android and Apple devices. Therefore, most employees will be able to easily use Cisco to stay in communication with customers and employees from different locations.
Jive Main Features
- Messenger
- CRM integration
- Call recording
- Call monitoring
- Call routing
- Call center management
- Event scheduling
- Conferences
- Fax management
- Voice recognition
- Queue manager
There are 8 integrations includes with some of the main ones including Google Workspace, Salesforce Sales Cloud, Slack, Zoho Desk, Zoho CRM, and Microsoft Azure.
Businesses that use these apps would find that it’s simpler to integrate as employees have a level of familiarity with the programs.
Furthermore, you can use devices with access to the internet, as well as Apple and Android devices. This makes it easy for most employees to use Jive’s software on their existing devices to stay in communication with customers and other team members.
Calling Plans & Pricing
Cisco
There are three pricing options that you can choose from when using Cisco and they include the following:
- Starter – 50 participants per meeting – $14.95 per month per user when billed monthly or $13.50 per month per user when billed annually
- Plus – 100 participants per meeting – $19.95 per month per user when billed monthly or $17.95 per month per user when billed annually
- Business- 200 participants per meeting – $29.95 per month per user when billed monthly or $26.95 per month per user when billed annually
If you wanted to have more participants available per meeting, you can contact Cisco to receive a quote.
Jive
The company’s pricing plans start from $19.95 and can be up to $29.95 depending on the number of users you want to have on the plan. If you wanted to have more than 100 people using it, you’d need to directly get in contact with the company for them to provide you with a quote.
Customer Support
Cisco
You can contact Cisco via an online chat system which is handy for times when you want to speak directly with an expert from the company. This can be especially helpful for more urgent issues that you may be having with Cisco’s VoIP system as you can get help from a representative from Cisco.
In addition to this, Cisco has an FAQ section, knowledge center, and video tutorials. These are all superb resources that employees can use to bring themselves up to speed with how to use the new VoIP software. They can also continue to use these resources to learn more about the system as they go along.
Jive
Jive’s customer support options include a phone number, email address, ticketing system, and video tutorials. The email address and phone line are great options to have when it comes to time where you’re experiencing more serious issues with the VoIP system. You’re able to directly speak with an expert from Jive to get the assistance you need.
The video tutorials can be useful resources for your employees to use while they learn how to use Jive’s VoIP software. This can help to make the integration process faster as employees can be more independent and learn the various features on their own.
What Types of Businesses Use Jive & Cisco?
Small, medium, and large businesses use Jive and Cisco.
How Many Languages Does Jive or Cisco Support?
Cisco supports English, Spanish, German, French, Japanese, Chinese, Portuguese, and Korean. Jive only supports English.
Do Cisco or Jive Offer Free Trial Periods?
Yes, both Cisco and Jive provide free trial periods.
Related Jive VoIP Comparisons
Jive vs Google Voice for Business
Related Cisco VoIP Comparisons
Verdict of Jive vs Cisco
The pricing plans and VoIP features and Jive and Cisco have to offer are both excellent for enabling small, medium, and large businesses to improve their communications. Having said that, there are many companies that would likely benefit more from the 91 integrations that are available with Cisco compared to the 8 that are included with Jive.
We hope that the details found throughout our post have proven to be useful in helping you to decide on whether Jive or Cisco are the right VoIP service providers for your business.