If you’ve been interested in using Phone.com or Jive as your new VoIP service provider, this comparison post is provided to help you make a decision between the two. We’ve included the customer support options, main features, and pricing plans that Phone.com and Jive have to offer. Once you’ve compared the two VoIP services, you’ll be able to pick the provider that you think is the right match for your business.
Our Comparison of Phone.com vs Jive Communications
Jive Overview
Jive’s VoIP services enable businesses to keep all of their communications unified and easy to manage in one location. Their VoIP features also make it easier for employees to stay in touch with customers, as well as other team members. This can be superb for improving your customer service rating while also helping employees be more productive with each other.
Phone.com Overview
Phone.com helps companies improve how employees interact with customers through VoIP features that make communications more reliable. These VoIP features also make it easier for employees to stay in contact with each other, no matter where they are. This is due to how their system can be used on different devices for employees to conveniently communicate with one another.
Jive Main Features
- Auto attendant
- Fax to email
- Contact management
- Inbound reports
- Call routing
- Call monitoring
- Queue management
- Voice recognition
- Analytics available
Jive comes with a variety of integrations that include Wrike, Bitium, Workfront, Kapost, Gmail, Evernote, Outlook, and Google Drive. Businesses that incorporate these apps already may find that the process of integration Jive can be easier because employees know how to use the apps.
You can also use Jive with Android and Apple devices, as well as desktops. This means that employees who are in the office can easily stay in contact with team members who are out and about. As a result, team members can conveniently collaborate with each other to boost productivity.
Phone.com Main Features
- Unlimited extensions
- Virtual PBX
- Caller ID
- Voicemail to text
- Fax
- Customized greetings
- Toll free & local numbers
You can use Phone.com with various programs that include JobDiva, APIANT, AllProWebTools, and PieSync. These may not be the most common apps that businesses use which could make it a downside for some. However, businesses that already implement these apps may find that employees are able to have an easier time integrating Phone.com’s VoIP services.
Phone.com is compatible with Android and Apple devices which means that most employees will be able to easily stay in contact with each other, regardless of where they’re located. This means that they’re able to provide customers with a more reliable form of customer support.
Calling Plans & Pricing
Jive
Jive VoIP pricing comes in between $19.95 and $29.95 per month, depending on the number of users on the system. The cost will vary according to how many people you want to have on the system. For businesses that wanted to have over 100 people on the system, they’d have to contact Jive directly to receive a quote.
Phone.com
You can use Phone.com’s VoIP system for $9.99 per month and have access to all of the VoIP features. Having said that, the price increases to $19.99 per month for businesses that want to have unlimited extensions.
Customer Support
Jive
Jive’s customer support options include an email address, phone line, ticketing system, and training. When it comes to getting in direct contact with Jive, the email address and phone line are the best options that enable you to speak with an expect. They can then provide you with the right assistance with any issues you may be having.
We liked how training is also included as it means that employees can teach themselves how to use the new VoIP system. This is something that can make the integration process faster.
Phone.com
Phone.com’s customer support options include an online chat feature, phone line, knowledge center, and video tutorials. Businesses who would prefer to speak with a representative from Phone.com to receive help when it comes to more complex problems. Employees can take advantages of the video tutorials to train themselves and have an easier time learning how to use the Phone.com’s VoIP features.
The knowledge center is also superb for enabling employees to search any queries that they may be having to make themselves feel more confident on using the VoIP system.
Do Jive & Phone.com Offer a Free Trial?
Jive doesn’t offer a free trial, whereas, Phone.com does.
Is API Available With Jive & Phone.com?
Both Jive and Phone.com have API available.
What Languages Are Supported by Jive & Phone.com?
Jive supports English, French, Dutch, German, and Spanish. Phone.com currently only supports English.
Related Jive VoIP Comparisons
Jive vs Google Voice for Business
Related Phone.com Comparisons
Verdict of Phone.com vs Jive
Phone.com is a more popular choice among small businesses due to their pricing plans and VoIP features. Therefore, small companies that are looking to keep their costs low may prefer Phone.com compared to Jive. However, Jive comes with more integrations that businesses can find to be more useful in comparison to Jive.
Now that you’ve read through our post about what Jive and Phone.com have to offer, we hope that you’re feeling more assured about which VoIP service is best for your business.