If you’re interested potentially getting Line2 or 3CX, you may want to check out our comparison post first. We’ve included details about the features, customer support, and pricing plans that both of these VoIP services have to offer.
Choosing the right VoIP service provider for your company can improve collaboration between employees and help customer service departments provide your customers with better support. After reading through this post, you’ll be left with a better sense of what 3CX and Line2 have to offer so that you can make a decision about which one is best for your business.
Our Comparison of 3CX vs Line2
Line2 Overview
Line2’s VoIP services are great for helping companies keep all of their communications in one easy-to-access place. This makes it easy to keep track of customer information so that you can provide them with an improved level of support. Employees can also work together better on projects due to how the available VoIP features enable them to easily stay in touch with each other.
3CX Overview
3CX provides businesses with a unified communications system that makes it easy to manage all of their incoming and outgoing communications. As a result, companies have been able to be more effective at helping their customers more efficiently, while also encouraging their employees to be able to work on projects together more easily.
Line2 Main Features
- Call recording
- Conferences
- Call transfer
- Call routing
- Caller Id
- Call monitoring
- Messenger
- Voicemail
- Fax management
You can use Line2’s VoIP software with Android and Apple mobile devices and desktops. This level of compatibility ensures that employees who have different devices can easily communicate with each other through the Line2 software for better collaborations. They can also be sure to provide customers with reliable support as any information that they need is available on any device that your employees are using.
One of the downsides to using Line2 is that it’s only compatible with one application called Blissfully. If your company doesn’t use this app, you may find that Line2’s integration options are very limited. However, businesses that don’t require lots of integrations may find that this isn’t such a big downside.
3CX Main Features
- Voicemail
- Call recording
- Call tracking
- Call transfer
- Call logging
- Digital receptionist
- Instant messenger
- CRM integration
3CX is compatible with Linux, Mac, and Windows desktops. It also works with Android and Apple devices. As a result, your employees can have an easy time communicating with each other and working on projects through any device that they’re using. They can also help customers with queries or issues that they may be having via their devices which can help teams be more efficient and helpful.
In comparison to Line2, 3CX offers a much better variety of integrations. Some of these integrations include Zendesk, Microsoft Outlook, Microsoft Dynamics, Google Contacts, Office 365, and Freshdesk. These are popular applications that businesses use to help run their operations daily. Employees may find that integrating 3CX’s new VoIP features with familiar programs helps them to build their confidence with using new software.
Calling Plans & Pricing
Line2
There are three plans available when using Line2 that are available for the following prices:
- Standard – $8.30 per user per month (billed annually) or $9.95 per user per month (billed monthly)
- Pro – $12.45 per user per month (billed annually) or $14.95 per user per month (billed monthly)
- Elite – $16.63 per user per month (billed annually) or $19.95 per user per month (billed monthly)
3CX
There are three pricing plans on offer from 3CX that include the following:
- Standard – Free
- Pro – $325 per month per user, billed annually
- Enterprise – $394 per month per user, billed annually
Customer Support
Line2
Line2’s customer support options include a phone line and an online live chat feature. As a result, you can be sure to easily get in contact with a representative from the company to receive help with any issues.
Some users were a little disappointed with how there weren’t any additional support resources. However, the available support is direct and can put you at ease knowing that an expert from the company can always be there to help.
3CX
3CX offers a phone line, online live chat system, email address, and training. Therefore, users can be sure to easily contact 3CX directly to receive help when it comes to urgent problems that they may be experiencing.
Your employees can also make great use out of the available training. It provides them with an additional resource that they can use to feel more confident about using the new VoIP features. As a result, you may find that employees can learn how to use 3CX software faster for a better integration process.
What Languages Do Line2 & 3CX Support?
Line2 currently only supports English, however, 3CX supports a range of 15 languages. Some of these languages include English, Chinese, Japanese, Russian, Spanish, French, Italian, Korean, Finnish, Swedish, and more.
Can You Use Line2 & 3CX With a Free Trial Period?
Line2 doesn’t have a free trial period available. 3CX, on the other hand, does. This can be a great benefit for businesses to consider as it lets you try out the new VoIP features and decide whether the service is a good match for your company’s needs.
What Types of Companies Use Line2 & 3CX?
Line2’s VoIP features and pricing plans are tailored towards small businesses. 3CX’s system is great for small, medium, and large businesses.
Related Line2 Comparisons
Related 3CX Comparisons
Verdict of Line2 vs 3CX
Line2’s VoIP features and pricing plans are more suited for small businesses. However, if you’re a business that’s looking to expand, you may prefer the integrations and pricing plans available from 3CX.
Now that you have a better idea about what 3CX and Line2 have to offer, you can make a more informed choice about the one that you think is right for your company. Hopefully, the details found throughout our post have provided you with some insight to make the right decision.