Mitel and Phone.com are consider top rated VoIP service providers based on their cost and wide array of features offered. To get a better idea about whether Mitel or Phone.com is the next VoIP service provider for your company, check out our comparison post below. We’ve included the main features, pricing plans, and customer support options that both of these companies have to offer so that you can choose the one that’s right for your business.
Our Comparison of Phone.com vs Mitel Phone System
Mitel Overview
Mitel comes with a variety of VoIP features that are advanced and more basic. As a result, they’ve managed to accommodate all kinds of businesses to help them improve their inbound and outbound communications. Their system is also centralized which helps you manage communications among employees and clients, as well as between team members for improved productivity.
Phone.com Overview
Phone.com is a cloud based VoIP service that enables businesses to improve their communications through a unified system. These services allow you to have an easier time managing communications with your clients to improve customer service. Employees can also use the available VoIP features to stay in touch with each other more conveniently when it comes to important meetings and messages that can help them work together better.
Mitel Main Features
- Messenger
- CRM integration
- Live dashboards
- Real time monitoring
- CTI integration
- Call transfer
- Contact history
- Communication management
- Call recording
- Contact history
- IVR/Voice recognition
- Reports & analytics available
- Call reporting
Mitel’s VoIP service can be used with desktops and Apple devices. This may be a downside for businesses where many of their employees use Android devices as it can be a little more tricky to use the system. However, people who are in the office are able to easily communicate with employees who are out and using their Apple devices.
The compatible apps available when using Mitel include InGenius, Tigerpaw, AuguTech, and WebRezPro. Companies that already have these apps as part of their infrastructure would find that it’s easier to implement Mitel as employees are already aware of how to use the apps. As a result, they may be able to use Mitel’s new VoIP features with familiar apps to make the integration process more seamless.
Phone.com Main Features
- Call forwarding
- Call transfers
- Call screening
- Caller ID
- Auto receptionist
- Conferences
- Customized greetings
- On hold music
- Local & global numbers
- Toll free numbers
- Unlimited extensions
- Voicemail
- Unlimited extensions available
We liked how this service is compatible with Android and Apple devices, as well as desktops. This makes it more likely that most of your employees will be able to conveniently use the Phone.com app on their devices while they’re out and about. Therefore, team members can easily communicate with each other and their clients, regardless of whether they’re in the office or not.
AllProWebTools, PieSync, APIANT, and JodDiva are the compatible apps available when using this. Similarly to Mitel, these aren’t among the most popular apps that businesses use. Having said that, if you do happen to use these apps, the integration process could be smoother because employees know how to use the apps and can feel more confident using them with the new VoIP features.
Calling Plans & Pricing
Mitel
Mitel offers their services to businesses with quotes. You can contact them directly to let them know the number of devices and and types of VoIP systems that you’d like to be included in your plan. They can then provide you with a customized quote.
Phone.com
This VoIP service is available for $9.99 per month per user with all of their VoIP features included, aside from limited extensions. If you wanted to use all of Phone.com’s VoIP features with unlimited extensions, you can pay $19.99 per month per user instead.
Customer Support
Mitel
Mitel can be contacted through a phone line and online chat feature. This allows businesses to have an easy time speaking with an expert from Mitel to get the assistance they need when it comes to more pressing issues with the VoIP software. Being able to speak with someone and ask them questions can also give businesses peace of mind as to feel more comfortable about using a new VoIP system.
Phone.com
You can contact the company directly through their online chat system and phone number. These are great customer support options when it comes to ensuring that you can speak directly with someone from the company to receive expert help for larger problems.
We also liked how they include video tutorials and a knowledge center. These can be excellent resources for employees to use when it comes to learning how to use all of the different VoIP features in the beginning.
Are Mitel & Phone.com Subscription Based Services?
Yes, you can pay for Mitel and Phone.com’s VoIP features through monthly subscriptions.
Do Mitel & Phone.com Offer Free Trial Periods?
Currently, Mitel doesn’t offer any free trials, whereas, Phone.com does.
Do the Mobile Apps for Phone.com & Mitel Have Good Reviews?
Mitel has 5 star reviews for their Apple app and Phone.com has 3 stars for their Apple and Android app.
Related Mitel Comparisons
Mitel vs Google Voice for Business
Related Phone.com Comparisons
Verdict of Phone.com vs Mitel
Mitel is more commonly used by businesses of all sizes, whereas, Phone.com is primarily used by smaller companies. Both of these VoIP services include a fantastic range of features that can improve your communications. Phone.com is also more compatible with devices as it includes an app for Apple devices and Mitel doesn’t.
Hopefully, you’re able to make the best decision about which one of these VoIP services is best for your business, based on the information found throughout our comparison post.