Nextiva Alternatives: Compare Top Competitors in 2024

Nextiva is a well-established VoIP company that has been providing their VoIP services for businesses of all sizes since 2006. They enable your business to have its communications unified across desktops, Android, and iOS devices.

This is excellent for allowing employees to stay in contact with each other and customers, no matter where they are. Nextiva has also gained a reputation for being a flexible VoIP provider as they have a variety of different features available that you can have an easier time tailoring to your business. 

While Nextiva is a reliable VoIP service that many businesses can benefit from, there are also other VoIP services that may suit your business better. To gain a better idea of how Nextiva compares to some of its biggest competitors, you can check out our post below. 

By the end of this extensive comparison post between Nextiva and other fantastic VoIP providers, you’ll be left with a clearer idea about the VoIP service that’s right for your business.

Top Nextiva Competitors

Nextiva vs RingCentral

RingCentral Overview

RingCentral is a VoIP provider that has won awards for the service that they’ve provided for businesses. Their system allows businesses to keep all of their communications easily unified across different devices. Teams can communicate via group messaging, video calls, and conferences between multiple people. 

More than 350,000 companies around the world use RingCentral’s VoIP services to increase their productivity and make the way they run business smoother. 

Comparing With RingCentral

Verdict

Both Nextiva and RingCentral offer easy communications services for businesses of all sizes for pricing plans that are competitive. Nextiva is the more cost-effective option and enables you to be more flexible with customizing plans that suit the number of employees that you have. Businesses with more employees would find the pricing plans to be highly beneficial as they’re cheaper. 

The customer support on offer by Nextiva is also fantastic. Their customer support is based in the U.S. and there are plenty of online resources in the form of online chat services and knowledge bases. 

RingCentral suits businesses that are looking to establish a presence worldwide. There’s a better service availability compared to Nextiva due to being able to use a toll-free number that’s based in the U.S. There are also a lot more integrations available with RingCentral which can make the transitional phase from traditional phone systems to VoIP a lot smoother. 

Nextiva vs Vonage Business

Vonage Overview

Vonage Business gives companies a way to have their communications unified through cloud-based phone systems. They offer a wide range of more than 40 features and integration options. 

There are Vonage Business apps available for free that you can download on Android and iOS devices that enable employees to stay connected with your business at any time, no matter where they are. 

If you’re looking to scale your business or have more customization options, Vonage Business could be a great VoIP service provider due to how flexible their plans can be. 

Comparing With Vonage Business 

Verdict

Vonage business is a better option for smaller and medium businesses due to how you can add on different features for an added cost. As a result, small and medium businesses have more customization choices to tailor the VoIP services to the scale of their operations. 

However, you’re also able to communicate across the U.S. and Canada which is great for giving your business room to expand by setting up different offices around the country. You’re also provided with a wide variety of integrations with Vonage Business. 

Nextiva is the more affordable option for larger businesses that have more employees. If you don’t think your business would benefit a lot from the add-on features available with Vonage Business, Nextiva may be the simpler plan to stick with. 

Furthermore, if you just want the basic VoIP features, you’d be able to implement Nextiva more easily into your business. 

Nextiva vs Jive

Jive Overview

Jive is a VoIP provider that offers their services to businesses of all sizes. Their communications are available through cloud-based systems that makes it super easy to have all of your communications unified. 

Their VoIP features can be effortlessly managed through a centralized feature that lets you create users and make any adjustments you find necessary at any time. 

Comparing With Jive

Verdict

Nextiva and Jive can be utilized well by businesses of all sizes. Companies who are looking to expand can save themselves on expenses due to how the pricing plans available with Jive and Nextiva are tiered and enable the cost to be lower with the more users that you have. 

They also both offer a similar number of integrations. However, the apps that are compatible with Jive’s VoIP software are more popular compared to the apps that can be used with Nextiva’s services. 

It’s a close call between Nextiva and Jive but Nextiva just takes the win here because of how they offer more features that expanding businesses can make better use out of. 

Nextiva vs Grasshopper

Grasshopper Overview

Grasshopper provides businesses with VoIP services that they can use with benefits such as unlimited extensions, toll-free numbers, and customized greetings. They also have apps that can be used on desktops and mobile phones so that your employees can easily communicate with each other, no matter where they are. 

Comparing With Grasshopper

Verdict

Businesses that are expanding and trying to keep expenses lower can benefit from the competitive prices offered by both Grasshopper and Nextiva. They both also enable businesses that are smaller to expand and keep their communications unified. 

There aren’t as many integrations available with these two VoIP service providers. Although, the integrations available with Grasshopper include more popular apps such as Skype and Google Voice that more businesses use on a daily basis. 

If you wanted to have more communications to use every day, then Nextiva would be the better option. This is especially the case for larger companies as the price of their plans decrease with the more users you have. 

Nextiva vs Shoretel

Shoretel Overview 

Shoretel is a service provider that enables businesses to use their systems to unify their communications. Their pricing plans and features are flexible as businesses can add-on features as they go along for an added cost. 

This company also allows you to have a reliable way of keeping track of the conversations between employees and customers as everything can be recorded. All of the data can also be logged in one system that’s easy to access. 

They were acquired by Mitel who act as a parent company that are working to help Shoretel improve the services that they offer. 

Comparing With Shoretel 

Verdict

Shoretel would be the more cost-effective option for smaller businesses compared to Nextiva. However, there are more limitations when it comes to the integrations that Shoretel offer.

Their services can only be used with desktops and iOS devices. So, employees with Android devices won’t be able to keep themselves connected with the business if they’re away. Furthermore, they offer 14 integrations, but they’re apps that a lot of businesses don’t use.

On the other hand, Nextiva offers 6 integrations but there are more apps, like Zendesk, that businesses use regularly. Nextiva is also the best VoIP service for larger companies as the price plans per month for each user decreased with the more employees that you have. 

Nextiva vs Five9

Five 9 Overview 

Five9 uses artificial intelligence to provide businesses with a centralized communication system that’s cloud-based. There are a range of features that allow for outbound and inbound calls to be easily managed. 

They’ve been around since 2001 and helped businesses to improve their customer experience with better communication features. The AI technology ensures that customers are rerouted to the correct departments automatically so that they don’t waste time being put through to the wrong departments. 

Comparing With Five 9 

Verdict 

Five9 is best for businesses who don’t use texting or instant messaging across mobile devices. The app integrations available from Five9 include some popular options that businesses use regularly which could prove to be very useful. 

However, most businesses prefer to have their employees communications unified across phones in the office as well as mobiles, which Five9 doesn’t offer. 

Therefore, Nextiva is the clear winner here. They’re great for expanding businesses as their prices decrease with the more users you have. Their services can also be used across desktops, as well as Android and iOS devices.

Nextiva vs 8×8 

8×8 Overview 

8×8 enables businesses to unify their communications via the cloud. As a result, you can replace traditional phone systems and have your communications centralized in a way that increases productivity and helps your employees stay in contact with each other more easily. 

You’re able to integrate their software to desktops and smartphones and take advantage of features like conference calls and instant messaging. Their pricing plans are also affordable and businesses find that they’re able to save more money with 8×8 compared to their standard telecom service providers. 

Comparing With 8×8

Verdict 

8×8 offers integrations that businesses can make great use out of as they include popular apps, such as Skype and Microsoft Outlook. Nextiva doesn’t offer as many integrations as 8×8. So, if you wanted to benefit from using popular apps with your VoIP system, 8×8 would be the best choice. 

Having said that, you pay a higher price for being able to use more integrations. Therefore, it may only make sense for businesses who know that they can take advantage of the integrations often enough to make the cost worthwhile. But if you know that you’re not going to need those integrations, Nextiva may be the better choice.

Businesses that are larger can also save money due to the pricing plans available with Nextiva being cheaper with the more users you have. The features are a little more basic compared to 8×8, so you’ll need to weigh up whether the additional features and integrations available with 8×8 is worth spending extra on. 

Nextiva vs Aircall 

Aircall Overview 

One of the biggest benefits that businesses can experience when implementing the VoIP services offered by Aircall is that there are plenty of integrations to make good use out of. Their system can also work well with a variety of devices which lets employees have an easier time staying in communication with each other. 

There are plenty of analytical features available that lets you get a better insight into the inbound and outbound calls of your business. You can have an easy time managing calls by having them routed to the correct departments which is awesome for customer service. 

Comparing With Aircall 

Verdict 

Aircall offers you more integrations that can make the way employees in your business communicate smoother. There are also plenty of features that you can use across desktops, as well as Android and iOS devices which is great for enabling employees to stay in contact with each other and customers no matter where they are. 

Nextiva also offers very similar features and their services work across Android, iOS, and desktop devices. Their pricing plans may be more suited to businesses with more employees or businesses that have plans to scale up as the plans become cheaper with the more users you have. 

 If you think your business could make good use out of the variety of integrations offered by Aircall, then they may be the better option. Although, if you don’t already use those apps and don’t plan to, Nextiva could save you money and have your communications easily unified.

Is Nextiva Good for Data Analysis?

Nextiva’s software allows you to collect data on your customers that can be easy to access and analyze. You’re able to make decisions on your business quickly as the data is generated in real-time. This is a great feature for enabling you to keep your customers happy and continue to find ways to improve the customer service department. 

Do You Need Any Equipment To Use Nextiva’s VoIP System?

No physical equipment is needed when it comes to using Nextiva’s VoIP system. However, since their communication features are cloud-based, you will need to ensure that you have a fast internet connection. 

You can have the Nextiva software downloaded on desktops, as well as Android and iOS devices. So, those are the only physical pieces of equipment that you’ll need that your business and employees most likely already have. 

There is also the option to have a physical phone set up with Nextiva’s software that’s connected with an adapter to an internet connection. 

Does Nextiva’s software work during power outages?

Since the unified communications offered by Nextiva work through the internet, you won’t be able to make or receive calls using their service during power outages. The only way that you’ll be able to continue using the Nextiva VoIP software when there’s no power is if your business has a back source of power available. 

In addition to this, you can get in contact with Nextiva and request for them to have inbound calls that people are trying to make be forwarded to cell phones or a voicemail system where you can get back to them when the power is back on.

Alternatives To Nextiva Conclusion

As you can see from reading through our post, there are many excellent alternatives to Nextia and it can be tricky trying to select one that comes out clearly on top. You can use the information provided above to help you make a more informed decision when it comes to picking between Nextiva and the other fantastic VoIP service providers that are available.