Are you having a tough time deciding on a VoIP service provider that can level up your business communications? If so, you may be glad to hear that our post below covers the main features, customer support options, and pricing plans that Nextiva and ShoreTel have to offer. By the end, you’ll be feeling more assured about what both of these VoIP services can provide you with so that you can make a more informed decision about the one that stands out as being suited to your company’s communication needs.
Our Comparison of ShoreTel vs Nextiva
Nextiva Overview
Nextiva allows businesses to improve their communications through a cloud based system that helps with managing a high volume of calls while also helping employees to keep in contact with each other more easily. The VoIP features on offer from Nextiva also help businesses to improve communications with customers and boost their ratings.
ShoreTel Overview
ShoreTel’s VoIP services are cloud based and they enable companies to have an easy time dealing with incoming and outbound calls. You’re able to benefit from reports and monitoring, while also being able to keep your communications simplified in one centralized location with a dashboard that’s easy to use.
Nextiva Main Features
- Call monitoring
- Call recording
- Automatic call distribution
- Call center management
- Automatic backups
- Automatic lead distribution
- Messenger
- Contact management
- Video & audio conferences
- Easy drag & drop interface
- Voice recognition
- Fax
- Voicemail
Nextiva has 6 integrations to offer that include Zendesk, AbacusLaw, Rippling. SalexExec, AuguTech, and Agency Matrix. Zendesk is the most commonly used apps out of the integrations available, whereas, the other aren’t as popular among most businesses.
Therefore, you’ll want to consider whether these integrations are going to be useful enough in your business. If you already use these apps, you’ll find the integration process of Nextiva to be easier.
In addition to this, Nextiva is compatible with a range of devices that include iPhones, Android mobiles, and other devices that have access to the internet.
As a result, employees can easily stay in contact with each other and customers, regardless of their location.
Shore Tel Main Features
- Conferences
- Call tracking
- Call routing
- Caller ID
- Messenger
- Automatic lead distribution
- API
- Call list management
- Call monitoring
- Voice recognition
- Queue manager
- Reports & statistics
- Voicemail
- Visual analytics available
ShoreTel as an alternative to Nextiva offers more integrations with 16 compatible apps. Having said that, not all of the apps are very popular among many businesses. If your business happens to already use some of these compatible apps, the integration of ShoreTel can feel a lot smoother.
Some of the main integrations include JobDiva, ExecVision, Gong.io, Logixbox, and Klipfolio.
Some companies have been disappointed with how ShoreTel isn’t as compatible with a variety of devices. You can use ShoreTel’s VoIP features on iPhones and devices with internet access. This means that people who use Android phones can’t use the ShoreTel app as easily in comparison to people who have iPhones.
Calling Plans & Pricing
Nextiva
Nextiva’s pricing plans include Office Pro, Office Pro Plus, and Office Enterprise. The prices of these three plans are the following:
- Office Pro – $19.95 per month per user
- Office Pro Plus – $22.95 per month per user
- Office Enterprise – $29.95 per month per user
Shore Tel
ShoreTel’s VoIP service prices are provided based on quotes. Therefore, you can contact them directly and let them know the kinds of VoIP features that you’re interested in and how many users you want to have on the plan. They can then give you quotes according to your specific needs.
Customer Support
Nextiva
Nextiva offers their customers support in the form of video tutorials, an online chat system, and a phone number. The chat system and phone number are ideal for times when you want to speak directly with a representative of the company to get expert help or advice.
Companies have also been making good use out of the video tutorials as it can make it easier to train employees on how to use the new software. This is a feature that can make the integration process quicker and easier.
ShoreTel
ShoreTel also offers an online chat system, phone number, and video tutorials, as well as a knowledge center. This knowledge center can be a great way for you and your employees to check how to use certain features that you’ve either forgotten about or are unfamiliar with.
The video tutorials can help people have an easier time learning how to use the new VoIP system and the online chat and phone line provides you with the option to contact ShoreTel directly for assistance too.
What Sized Businesses Typically Use Nextiva & ShoreTel?
Nextiva’s client base includes small, medium, and large businesses. ShoreTel, on the other hand, caters more towards medium and large companies.
Does Nextiva or ShoreTel Offer Free Trials?
Currently, ShoreTel doesn’t offer any free trials, but Nextiva do. Businesses can make use out of a free trial period when it comes to using a new VoIP service to see if the features available are suited to their specific needs. If you’re not happy with the features, you can cancel the service and move on.
What Markets Are Nextiva & ShoreTel Prominent In?
Nextiva is mostly based in the U.S. However, ShoreTel has a wider reach that includes that U.S., Canada, Japan, Germany, China, Australia, U.K., and India.
Related Nextiva Comparisons
Jive Communications vs Nextiva
Related ShoreTel Comparisons
Verdict of Nextiva vs ShoreTel
Now that you have a better idea about what Nextiva and ShoreTel have to offer, you’ll be able to have an easier time deciding on which one is right for your business. Nextiva’s VoIP features and pricing plans appeals to businesses of all kinds, whereas, ShoreTels pricing plans are more tailored towards medium businesses and large enterprises.
Hopefully, the details found throughout our review have proven to be useful in helping you to decide on which VoIP service provider would benefit your business the most.