Ooma Office Alternatives: Compare Top Ooma Office Competitors

Ooma Office was one of the big VoIP companies to offer their services for free to businesses. Users were able to use Ooma’s software completely free which enticed many companies to try their services. The company has now grown to a large scale since they were founded in 2004 and they’ve gone through various rebranding phases over the years.

Companies use Ooma Office due to the wide variety of VoIP features that they have to offer. These features are used by employees to have an easier time staying in touch with each other, regardless of where they’re located. Their features boost collaboration between teams and businesses have found that the productivity among employees is improved. Furthermore, customer service departments can make great use out of the available VoIP features to improve how they interact with customers. 

This post includes more details about what Ooma Office has to offer, as well as what its competitors can provide you with. By the end, you’ll be left with a better idea about how Ooma compares to some of the other popular VoIP services. As a result, you’ll be able to decide which VoIP service is right for your business. 

Top Ooma Office Competitors

Brief Overview of Ooma Office Phone Service

There’s a range of reasons why businesses choose to use Ooma Office as their VoIP service provider. One of them is because of the kinds of features that they have to offer, as well as how easy their software is to use. Users like how the installation process can be completed within 30 minutes. This allows you to have Ooma’s VoIP software set up within your business conveniently and quickly to ensure that you can make a swift transition from your old phone service. 

Ooma Office works well with a great selection of devices. This allows employees who are in the office using desktops to stay in touch with colleagues who are on desktops but working from home. Furthermore, teams can stay connected with each other and customers by using Ooma’s software on their mobile devices. 

The entire system has been made with a user-friendly approach. As a result, the web portal has been designed to allow users to easily navigate and change settings to their preferences. Users can set up their online portal easily by creating a password. They provide users with a lot of freedom when it comes to the customization options. Users can choose the kinds of VoIP features that they want to use and have the option to include additional features if they please. Moreover, the online portals can be updated easily by users without requiring an expert from Ooma. 

If you’re interested in scaling your business, Ooma Office could be a great service to consider. Their system allows for extensions which means that you can easily add lines to your plan as your company grows. Being able to add lines without any hassle to your current plan is a big factor to consider as it enables you to focus more on expansion and bringing new employees on board.

Pricing Plans

Ooma Office has two plans available that are available for the following prices:

• Small Business – $19.94 per month per user
• Enterprise – You can get in contact with Ooma Office to learn more about their Enterprise plan. This is because they base this plan on quotes after you’ve provided them with details about the types of features and number of users that you’d like to be included. 

International Calling

International calls can be made through a prepaid system. Businesses have been liking how the rates are low and how the process of setting up international calls is easy. It can be done by going to your account and adding money that’s to be used for employees who are making international calls. We liked how the system works incredibly quickly to bring these changes into effect to ensure that teams can start calling people overseas right away. 

Top Ooma Office Competitors

Ooma Office vs Line2

Line2 helps businesses simplify their communications by making them easily accessible in one place. This allows business owners to become more effective at managing communications to ensure that employees can communicate efficiently with colleagues and customers.

There is a wide variety of VoIP features on offer from Line2 which means that teams can stay in touch with each other more easily. This can greatly boost your company’s productivity. Furthermore, there are features that customer service departments can make great use out of that allow teams to provide customers with a better level of support. 

Key Features

• Conferences – If your business includes teams of employees who are working from different locations, the conference feature could be something that gets used often. Up to 20 people can be present at a conference which enables large teams to collaborate on projects smoothly. Setting up the conferences is an easy process too. 
• Two Lines – Being able to have two separate lines while being connected through one system is something that users have been liking. It allows customers and employees to call the company number, however, the person answering the call may be using their mobile device or tablet. This means that employees can be freer when it comes to the types of devices that they can use to answer work calls. It also enables employees to separate their work number from their personal number. 
• Flexibility – We liked the amount of flexibility that Line2 provides its users. Adding new lines to the system is incredibly easy which is something worth considering for expanding businesses. It can give you peace of mind knowing that additional lines can be included at any time to ensure that your communications keep up with your company’s growth. 
• App – Line2’s app is compatible with tablets, mobile devices, and desktops. This allows employees who are using different devices to easily stay connected through the same system. As a result, teams can work together more effectively when it comes to big projects. In addition to this, customer service teams can use different devices to be there to provide customers with a reliable form of support. The app provides companies with a lot of flexibility when it comes to employees working from different locations.
• Call forwarding – The call forwarding feature enables employees to forward incoming calls to a different line. This is helpful for customer service teams when they’re getting lots of incoming calls and are struggling to manage them all. Instead of not being able to answer, employees can forward incoming calls to available lines. As a result, customers can receive support.  
• Toll-free numbers – Businesses that want to appeal more to local customers would find the toll-free numbers useful. It means that you can make calls to people in the area using the local number. When people see that the number calling them is local, they’re more likely to answer. This can be a superb way to gain new clients. 

Comparing with Line2

Verdict

Line2’s main clients include small and medium companies whereas Ooma Office is commonly used by companies of all sizes. Both of these VoIP services offer a great level of flexibility to users which is great for expanding companies. However, the integrations available from Ooma are more popular compared to Line2 which can be more useful for many businesses. 

Being able to use a VoIP service that integrates well with your business can improve the integration process and help your employees have an easier time adjusting to the new features. 

Ooma Office vs Grasshopper

Grasshopper is a cloud-based system that allows you to install their software without needing physical hardware. As a result, the process of switching from a traditional phone line to Grasshopper can be quick and easy. Their system is also unified which means that you can access and manage all of your company’s communications in one place.

Employees can make use out of the wide range of VoIP features that are included to improve the way that they communicate and collaborate. The features are also excellent for helping customer service teams provide customers with better support. 

We liked how Grasshopper’s software is widely compatible. This means that employees who are using different devices can easily stay in contact with each other and be there to provide customers with a reliable means of support. 

Key Features

• Collaboration – Users have been pleased to find that Grasshopper includes a great selection of collaboration features that help teams work productively. The conference feature is one of the most commonly used features as it allows teams of people to come together and work on projects, regardless of where they’re located. As a result, employees who are working in different areas can stay in communication with colleagues who are in the office. Furthermore, Grasshopper has an app that can be downloaded on desktops and mobile devices. This allows employees who are out and about to stay connected with colleagues who are in the office. They can also access all of the important information that they need due to how Grasshopper’s software is unified. Employees can also send and receive messages by using the app which can sometimes be a more convenient way of communicating. 
• Music on hold – When customers are trying to call your company when you’re busy, there may be some time that they have to wait in line. Providing them with music can give them a sense that your business is more professional. Something small like this can positively impact the overall experience that customers have while waiting for an employee to answer their call. 
• Call forwarding – Employees can use the call forwarding feature to have calls being made to the business line be automatically forwarded to a different line. This means that customers who are calling the business line can be automatically put through to an employee’s device without the caller requiring their personal information. As a result, teams can provide customers with an improved level of support. Moreover, customers may have their calls forwarded to a different department altogether if employees think that those departments could provide better assistance. 
• Voicemail – Grasshopper’s voicemail feature comes with a transcript feature that allows for voicemail to be automatically transcripted and sent to your email. This can be useful for helping employees to have a written copy of voicemails which they can access at any time. When customers can leave a voicemail when you’re closed for business or unable to answer calls, it provides employees with an opportunity to follow up and get back to customers and help them out. 

Comparing with Grasshopper

Verdict

Grasshopper’s VoIP system is used by small and medium companies, along with freelancers. Ooma Office’s main clients include small, medium, and large companies. Therefore, businesses that were looking to expand their operations to a larger scale may prefer what Ooma has to offer. Ooma’s integrations are also more popular, which is something to think about if you were looking for a VoIP service that integrates well with your company’s existing infrastructure.

However, Grasshopper is a great choice to consider for freelancers, as well as small and medium businesses. They provide a great range of features and support while also including a high level of support. 

Ooma Office vs Mitel

Mitel provides companies with a cloud-based system for managing all of their communications. As a result, you don’t need to have physical hardware installed which can make the process of switching to a new VoIP service easier. Their system is also unified which means that you can easily access and manage all of your communications in one place.

The variety of features from Mitel is useful for helping employees to communicate better with each other. This can result in teams being able to collaborate on projects more effectively, even if they’re working from different locations. The available VoIP features are also great for enabling customer service teams to provide customers with an improved level of support.

Key Features

• Conferences – The available conference feature includes a video feature that can help employees feel more connected when attending conferences. This feature is fantastic for bringing together large teams that are working on projects from different locations. If you have a mixture of employees who are working from home and in the office, the video conference feature can be a superb collaborative tool. 
• App – Mitel has an app that can be used on Apple mobile devices due to how the app is available on the iOS app marketplace. This means that employees who have Apple devices can easily stay in contact with colleagues who are in the office. Therefore, teams can have an easier time communicating with each other throughout the day for improved productivity.
• Auto-attendant – Mitel’s auto-attendant feature provides callers with options when they’re trying to call your business. These options can include prompts and questions which callers can navigate through by using their dial pad or saying yes or no to the questions asked. This system helps customers be put through to the department that’s the most relevant for their needs. As a result, customers can be put through to the correct department more efficiently to receive the support that they’re after.
• Call routing – A time-based feature is included with the call routing system that allows for greeting messages to be available for customers that are attempting to call when your business is closed. This greeting message can include information about when you’ll next be open and it can also provide them with the option to leave a voicemail. The call routing feature works to automatically route the caller to the voicemail feature so that they can leave a message for an employee to listen to and respond when they’re next available. This can be a great way to gain new customers and retain existing ones. 
• Messenger – The messenger feature is excellent for allowing teams to send and receive messages quickly and effectively. This is great for times when employees are busy and want to send quick messages to colleagues. This messenger is available through Mitel’s unified feature which means that employees who are on desktops can also send and receive messages which connect people who are traveling with those who are in the office.
• Call recording – The call recording feature is useful for businesses that are bringing on new employees. This is because they can have new employees listen to previous recordings to learn how to manage customers which can be an effective form of training. Furthermore, managers can listen to call recordings to provide teams with tips on areas that may need improvement. 

Comparing with Mitel

Verdict

Both Ooma Office and Mitel are used by companies of all sizes. This is due to the flexibility available when it comes to adding and removing features and users. The range of features is also ideal for helping companies of all sizes improve how they communicate externally with customers and internally among teams. 

However, the integrations available from Ooma Office are more commonly used by companies. If you were hoping to use a VoIP system that integrates with your company’s existing infrastructure, Ooma Office may be the better choice.

In addition to this, some users have been disappointed with how Mitel’s software only works well with Apple mobile devices. This can make it more difficult for Android users to use Mitel’s software on their mobile devices. Ooma Office is compatible with both Apple and Android mobile devices which makes them a more enticing choice for many businesses. 

Ooma Office vs Phone.com

Phone.com helps businesses to simplify their communications by making them available in one easy-to-access location. This has allowed businesses to become more effective at managing all of their communications. Furthermore, Phone.com offers a great selection of features that your employees can make great use out of. 

These features have been designed to help teams collaborate better and improve the way that they communicate with each other. As a result, companies can boost their productivity by enabling teams to stay connected more easily through the same system. Customer service teams can also use the available VoIP features to their advantage when it comes to dealing with customers. The available features help teams to provide customers with a more professional and reliable experience.

Key Features

• Toll-free & local numbers – Local numbers are available when using Phone.com which is great for enabling your business to have an easier time getting in touch with local customers. They’re more likely to answer the call if they see that the number is local. Moreover, the toll-free feature is superb for helping you to reduce costs by saving on paying for tolls. 
• Voicemail – We liked how the included voicemail feature has an unlimited capacity. As a result, you can receive plenty of voicemails from customers without worrying about the voicemail capacity getting full. People who have tried to call your business when you’re closed or busy may be redirected to a voicemail system where they can leave a message for employees to respond to. This can be an effective way to retain existing customers and gain new ones. The voicemails can also be automatically transcripted and sent to email addresses. This enables employees to have written copies of the voicemail which they can look back at in case they missed any important details. 
• Support – Users have been impressed with how Phone.com includes support 24/7. This means that you can be sure to get in contact with an expert from the company during times when the system is encountering major issues. Companies like being able to receive support at any time of the day or night it gives them the reassurance that they can receive the right help to get the system back up and running as quickly as possible. 
• Extensions – The extensions feature allows for calls to be redirected to a different number while you’re on the line. As a result, employees that are struggling to take on lots of incoming calls can have them transferred to a different number for a colleague to attend to. 
• Music on hold – This feature is fantastic for providing customers with a more pleasant experience while contacting your company/ if they have to be put on hold, providing them with music can give them the impression that you’re a more professional company. 
• Call screening – Being able to see who’s calling can help employees be more effective when it comes to deciding which calls should be prioritized. This is great for improving your company’s productivity as it allows employees to manage incoming calls into a priority list so that they always focus on taking the most important calls first.
• File sharing – Teams can make great use out of the file-sharing feature due to how it’s easy to use. All of the files are shared through Phone.com’s unified system which means that employees can access the files at any time. This is a great way for teams that are located in different areas to collaborate better on projects. 

Comparing with Phone.com

Verdict

Users have been liking how Phone.com offers them 24/7 support as it reassures them that they can perceive support, no matter what time of the day or night it is. Phone.com’s main clients include small businesses and freelancers. Therefore, companies that are looking to expand their operations to a larger scale may prefer the flexibility that’s available when using Ooma Office. 

Ooma Office vs Cisco

Cisco’s VoIP software comes with a fantastic range of features that your employees can use to improve the way that they communicate with customers and colleagues. These features can provide your business with better ways of supporting customers to give them the impression that you’re a professional company. 

Moreover, these features are fantastic for helping teams to stay in touch with each other and collaborate better, regardless of where they’re located. Therefore, your business could use Cisco to improve daily productivity. 

There are various plans available when using Cisco which enables companies to have a level of flexibility when it comes to choosing the plan that suits their needs best. Users have also been liking how Cisco’s interface is easy to use. As a result, employees can become more confident with using the system to improve communications with customers and colleagues. 

Key Features

• Conferences – Teams can use the conference feature to their advantage to work productively on projects. We liked how the conference feature allows for multiple people to attend, no matter where they’re located. This has allowed businesses to provide their employees with more flexibility when it comes to working from home or in the office as they can still attend important meetings. 
• Voicemail – The voicemail feature is great for helping customer service teams respond to customers. If people have attempted to call when your business is closed or the lines are especially busy, they can be redirected to a voicemail system. This provides them with the opportunity to leave a voicemail which employees can listen to when they’re next available. Teams can then call customers back and provide them with the assistance that they were looking for. This is a great way to keep existing customers and also gain new customers. 
• File transfer – The available file transfer feature is superb for helping teams work better together. They can send and receive files through Cisco’s unified system which is easy to use. Since everything is done through the unified system, employees can easily access previous files that were transferred at any time. Teams can develop their workflow by transferring files to each other which can have a positive impact on your company’s productivity.
• App – The available app allows employees to stay connected through a range of devices. As a result, employees who are traveling or working from home can simply use the Cisco app to communicate with employees who are working from the office. 

Comparing with Cisco

Verdict

Small, medium and large companies are the main clients for both Cisco and Ooma Office. We liked how Cisco enables users to use their software across a wide range of mobile devices and desktops, particularly Linux systems. This ensures that employees can stay in communication with each other, regardless of the device that they’re using.

Furthermore, Cisco offers training which is something worth considering. If you wanted to make the integration process smoother, employees could use the additional training resource to become more confident with using the new features. 

Having said that, the integrations available from Ooma Office are more commonly used by many businesses. This is something to think about if you were hoping to use a VoIP system that can be smoothly integrated with your company’s existing infrastructure. It can also help employees feel more assured about implementing the new VoIP software with programs that they’re already confident with using. 

Ooma Office vs Google Voice

Google voice offers its VoIP services to a wide range of businesses due to the two versions of their software that are on offer. The free version is most commonly used by freelancers due to how it comes with a limited number of features that suit freelancers best. However, their paid version is more commonly used by larger businesses to improve their communications.

GV provides a unified VoIP system that helps companies simplify and manage their communications due to how everything is available in one place. The included features are fantastic for allowing your employees to be more effective at staying connected.

As a result, your business can boost productivity by helping teams collaborate better. Not to mention, the features also help customer service teams to provide customers with a more professional and helpful experience. All of these available features can help businesses operate with more flexibility because of how employees can use Google Voice across a wide selection of devices. 

Key Features

• Call restrictions – This feature is great for when you want to set restrictions for callers during certain times of the day. For example, if your business is closed, callers can be automatically directed to a voicemail system. This enables them to avoid the disappointment of not getting through. Instead, they can leave a voicemail for an employee to listen to and respond when they’re next available. This is a great way to gain new customers and retain existing ones. We liked how these features are easy to use by going through the GV dashboard. This dashboard provides you with total control over how you want to have your call restriction settings configured. 
• Scalability – The scalability factor is one of the elements of using Google Voice that attracts a lot of businesses. If you were interested in using a VoIP service that provides you with the freedom to expand, GV would be worth considering. If you need to add more features or lines to your package, you can do so with ease. This means that plans can be upgraded during times of growth when you’re hiring more employees.
• Redirecting calls – If you’re looking to expand your business, you may find that you need to find new ways of handling lots of incoming calls. Being able to redirect calls is one of the features that can come in handy. It helps employees not feel overwhelmed by enabling them to redirect incoming calls to a different number. A single number can be created for customers to call your business, however, if the line they’ve called is busy, they can be automatically put through to another line without needing to call a separate number. This is a great way to minimize call queues and ensure that teams can attend to customers as quickly as possible. Moreover, calls can be redirected to an employee’s mobile device without the caller having access to their personal information. 

Comparing with Google Voice

Verdict

One of the main reasons why businesses choose to use Google Voice is its scalability features. You’re able to expand your business and make upgrades to your existing plans. This is also something that Ooma Office has to offer. However, the support available from Ooma Office is better compared to Google Voice.

Some users have been disappointed with how Google Voice only includes video tutorials and an online forum. While these are great additional resources, it still doesn’t include a direct form of communication like Ooma offers. 

Ooma Office vs ShoreTel

ShoreTel’s VoIP system is unified which means that you can become more effective at managing all of your company’s communications. Moreover, their system is cloud-based and enables you to simply download their software to start using it. So, you don’t need to have any hardware installed. This can make the switch from a previous phone system to a new one much smoother. 

The variety of available features from ShoreTel is excellent for helping employees communicate better with customers and with each other. Customer service teams can make great use out of the features to provide customers with a more helpful and professional experience.

In addition to this, teams that are working together on projects can have an easier time staying in communication with each other. Since ShoreTel’s software is unified, all communications go through the same system which can make it easier for employees to work on projects, regardless of where they’re located. 

Key Features

• Call routing – The call routing function is mostly used by customer service teams. It helps them to have an easier time when it comes to managing callers by providing them with options that they can select to be put through to the most relevant department. This helps customers to speak with someone from the correct department to receive the support that they need. Teams can also easily route calls to another department while the caller is still on the line. This feature can improve your customer service ratings as it provides people with a more professional and helpful experience.
• Queue management – Customer service teams have been using the queue management system to their advantage to manage callers during busy times. This system works by putting callers into a virtual queue where they can wait until an employee is available to answer. Teams can use this feature to manage callers and put them into a priority list which they can go through one by one. Customers find this to be a better way of being dealt with during times when a company is busy as it gives them some information regarding their place in the queue and how long they can expect to wait. 
• Conferences – We liked how the available conference feature comes with video included. This allows teams to create conferences with multiple people in a more personable way which can help employees work better on projects. The conference feature is ideal for businesses that are looking for ways to bring teams together that include members that work in different areas. It can be an effective way to improve productivity among teams and the setup process is quick and easy.
• Messenger – ShoreTel’s messenger feature is useful for helping teams easily stay connected. It allows employees who are traveling to conveniently send and receive messages with colleagues who are in the office. We liked how the messenger is available across a wide range of devices as it ensures that all of your employees can use it to stay connected. Being able to instantly message colleagues can be a better form of communication during busy times. It can also boost your company’s productivity by keeping teams connected. 

Comparing with ShoreTel

Verdict

ShoreTel and Ooma Office are both used by companies of all sizes. This is due to the excellent range of VoIP features that they have to offer. However, the integrations available from Ooma Office are more commonly compared to the ones included with ShoreTel. This is something to think about if you want to use a VoIP service that can be integrated more smoothly with your company’s existing infrastructure. 

Moreover, Ooma Office’s software works with both Android and Apple mobile devices whereas ShoreTel’s system excludes Android mobile devices. Therefore, companies that have employees who use both Android and Apple devices may find themselves more restricted when it comes to using ShoreTel. 

Ooma Office vs 3CX

3CX has been around since 2005 which was when VoIP technology was first being introduced. They’ve been providing companies with VoIP services for years and have gained a great reputation for their reliable services. 3CX is used all around the world with more than 12 million users. 

Their software has been designed to be affordable to ensure that small businesses can also make use of the available features to help their companies run more professionally. The included features are superb for helping employees communicate better with customers and providing them with a professional and supportive experience. These features are also used by employees to improve how they communicate with each other. 

Key Features

• Voicemail – All voicemails that are left can be easily accessed through 3CX’s unified VoIP system. This ensures that customer service teams can work productively to respond to callers who have left voicemails. Being able to leave a voicemail can help customers or potential customers leave you a message at times when you’re busy or closed. Providing them with the option to leave a message is better than giving them no other option when they attempt to call your business and can’t get through. 
• Conferences – We liked how the conference feature allows employees to connect, no matter where they’re located. This is due to how the conferences can be set up through the internet and allow multiple people to attend at once. Users have been liking how people attending the conference don’t need to have 3CX. This means that clients or suppliers can attend conferences conveniently. Moreover, setting up conferences is simple and quick. 
• File transfers – Teams have been making use of the file transfer feature as it enables them to work more closely on projects. All of the files are transferred through 3CX’s system which allows employees to easily access and download them at any time. Businesses have found that this is a useful tool that helps teams collaborate better. 
• Screen sharing – Employees who are working on projects together can use the screen sharing feature to improve the way that they collaborate. Sometimes, it can be easier to simply show your screen to someone to walk them through an important document or process. You may find that your employees can work more productively together by implementing screen sharing. 
• Call queues – Call queues are used by customer service teams to help them manage large volumes of incoming calls. This feature works by putting callers into a queue where they’re given some details about their place so that they know how far along in the queue they are. It’s a great way to help teams systematically work their way through callers and attend to them as efficiently as possible.
• Status controls – The status controls enable employees to have control over the status that appears on their profile. This allows other employees to see whether someone is available, busy, or away. A do not disturb feature is also included which can help enable employees to prevent others from contacting them. This could be because they’re involved in a project or expecting an important phone call. 

Comparing with 3CX

Verdict

3CX and Ooma Office’s clients include small, medium, and large companies. They both offer a great level of flexibility when it comes to upgrading your plans to add more users and features. Both of these VoIP services offer commonly used integrations which can make the integration process go more smoothly. 

However, 3CX offers training which is something that Ooma Office is lacking. The training is a useful additional resource that employees can use to teach themselves how to use the new features confidently which can improve the integration process. 

Ooma Office vs Dialpad

Dialpad’s VoIP service is used by more than 70,000 people around the world. Their services help companies to manage their communications by having them all easily accessible in one location. Furthermore, the system is unified which allows you to have everything available in one easy-to-access location.

The features on offer are great for helping customer service teams provide customers with an improved level of support. These features are great for giving teams the tools to help customers and give them a reliable experience while contacting your company. Teams can also use the available VoIP features to stay in communication with each other. This allows employees who are working from different locations to stay connected and continue working productively. 

Key Features

• Call queues – Dialpad’s call queue feature is a fantastic tool that customer service teams have been appreciating. It enables callers to be put into an orderly queue where they can wait until a member of staff is available to speak to them. This is useful during times when your phone lines are extremely busy and employees are struggling to answer the calls. Instead of callers not being able to get through, they’ll be notified that they’re part of a queue. This can improve the customer’s experience and give them the impression that your business is being run professionally. 
• API – Having access to API can be an excellent way to gain more data from your business. This feature has enabled companies to use important data when it comes to making important decisions. 
• Screen sharing – Teams can use the screen sharing feature to become more effective at collaborating. When individuals can share their screens with others, it can make the collaboration process smoother due to how it can sometimes be easier to show someone an important document. This feature is superb for connecting employees who are working from different locations. They can continue working productively by sharing their screens. 
• Web portal – The web portal helps business owners set up the software and manage its settings. As a result, you can be sure to have total control over all of the features and settings that your employees can use. This enables you to use Dialpad in a way that suits your business best. We also liked how users are provided with a profile that they can navigate through to change settings and tailor the software to work in the way that they want it to. 
• Messenger – If your business includes employees who often use their mobile devices to communicate, the available messenger feature could be an effective collaboration tool. All of the messages being sent and received go through Dialpad’s unified system which means that everything can be easily accessed at any time. This also means that employees who are working from the office can easily stay in touch with colleagues who are traveling and using their mobile devices. Status indications are included within the messenger which lets employees know whether their colleagues are available, unavailable, or busy. This is handy for giving teams a heads up about their availability before someone attempts to contact them. 

Comparing with Dialpad

Verdict

Ooma Office and Dialpad’s clients include businesses of all sizes. This is due to the range of features and useful integrations that are available. They both offer a good selection of popular integrations that many companies have found to improve the way that their employees use the software to communicate.

One of the areas where Dialpad stands out more compared to Ooma is the fact that they offer training. This is an excellent additional resource that your employees can use to help themselves feel more assured about using the new software. As a result, the integration process can be made smoother and teams can start confidently using the system to communicate better with each other and customers.

Ooma Office vs Jive

Jive has been delivering their unified VoIP software to companies for years and their system has been created to make it easier to manage all of your communications in one place. This has allowed companies to focus more on customers and improve the way that their teams can work together. 

The variety of features that are included with Jive is great for enabling teams to communicate better with each other. The way that they collaborate on projects can be improved drastically, especially if your business includes employees who are working from different locations. Furthermore, these features can be used by your customer service teams to help them become more effective at providing your customers with a higher level of support. 

We like how Jive offers a great level of flexibility when it comes to how you can use the software. This means that you can tailor the settings to fit your company’s requirements and get the most out of the software. 

Key Features

• Auto-attendant – Customer service teams have been liking the auto-attendant feature due to how it can give customers details when they call the company. This can include prompts that ask callers questions about the reason why they’re calling so that they can be put through to the most relevant department. It’s a quick and effective way to help callers navigate the various departments so that they can receive the support that they’re looking for quickly and efficiently. This also means that customer service teams can spend less time routing calls to a different department and more time helping customers. 
• Call routing – Custom call schedules can be set up with the call routing feature. This means that you can have calls routed to an out-of-office number or a voicemail when people are trying to call when your business is closed for the day. This provides callers with an opportunity to get in contact with someone or leave a voicemail for an employee to respond to when they’re next available. You can also provide callers with some information regarding when you’ll next be opened for business or waiting times so that they know how long they can expect to wait to speak with someone. Setting up the call routing feature is easy through Jive’s dashboard. 
• Conferences – The conference tool comes with a video feature which can be a superb way for teams to collaborate on projects while working from different locations. Businesses have found that this improves the way that their teams work together and ensures that they remain productive. The additional video feature also makes it feel more personable for employees to work together. 
• Screen sharing – Employees can easily share their screens which can be an effective way to improve how they collaborate. It can be easier to share your screen with someone to walk them through a process or show them a complex part of a project rather than having to explain it all in detail. 
• Messenger – The messenger feature is widely compatible and helps employees who are using desktops stay in touch with colleagues who are traveling and using their mobile devices. Teams can get quick and efficient messages across to each other by using the messenger which can improve the way that they collaborate daily. 

Comparing with Jive

Verdict

Jive and Ooma Office is used by small, medium, and large businesses. Both Ooma and Jive provide high-quality services that companies of all sizes can use to improve the way that their teams communicate with customers and employees. They are both excellent choices to consider for expanding businesses due to how plans can be upgraded with ease at any time. However, the training that’s available from Jive is something that you may want to consider.

It’s an additional customer support resource that can be used by your employees. It can be especially helpful when you first install Jive’s software as the training can walk employees through how to use the new features. As a result, they may feel more assured about using the software to improve communications. 

Can International Calls Be Made When Using Ooma Office?

Yes, Ooma Office allows you to make international calls. Users have been liking how they offer competitive rates when it comes to making calls internationally. Furthermore, there are specific international calling plans included. Businesses can choose between the various plans available to ensure that they can select the one that suits them best. This is great if your business only makes a few international calls a month because you can choose an affordable plan. Companies that need to be making lots of international calls can also select the plan that’s best for them. 

The Ooma account comes with free calls to Puerto Rico, Canada, and Mexico. You will be charged for international calls to other areas and the rate you’re charged will vary depending on the plan that you’ve chosen and the country that you’re dialing. 

How Can More Users Be Added to the System?

The web portal that Ooma Office includes enables you to easily add users to the system. This is a great feature when it comes to times when you’re looking to expand and need to add users. 

You can use the portal to add users and ensure that they have a personal extension setup that is connected to their mobile devices which can be used through Ooma’s app. Adding new users is a quick and easy process and ensures that you can focus on expanding your operations. 

Does Ooma Office Offer a Free Trial Period?

Yes, Ooma Office does offer a free trial period. You can use Ooma for up to 30 days for free which gives your business time to try out the VoIP features and see if it’s a good match for your company’s communications requirements. 

Our Conclusion to the Top Ooma Office Competitors & Alternatives

So, that concludes our post about what the best Ooma Office competitors and alternatives have to offer. Make sure to think about the kinds of advantages that you want to experience while using a new VoIP service. This ensures that you will have a good idea about the features, level of customer support, and pricing plans to look out for which can make it easier to narrow down your search.

We hope that the information found in our comparison post has provided you with more assurance about what Ooma Office can offer you. Small, medium and large companies use this VoIP service to improve their communications. You can have an easy time expanding your operations due to the web portal that lets you add users and features which means that Ooma can grow with your business. Ooma Office is an excellent choice to consider, however, there are also other great options that could suit your business better. 

A free VoIP consultation is available through our website. This can provide you with more information in regards to what factors to consider when choosing a VoIP service so that you can feel confident about making a final decision.