If you’ve been considering using Ooma Office or 3CX as your next VoIP service provider, you may want to check out our comparison post below. We cover the customer support options, main features, and pricing plans that both of these VoIP companies have to offer. As a result, you can have an easier time deciding on the one that’s best for your business.
Our Comparison of 3CX vs Ooma Office
Ooma Office Overview
Ooma enables businesses to improve their communications through using a centralized VoIP system. This makes it easier to manage all of your communications in one place which ensures that employees can conveniently communicate with clients and other team members.
3CX Overview
Businesses integrate 3CX into their business to improve the way that employees communicate with each other, as well as customers. The VoIP features available from 3CX are helpful for faster communication to boost productivity and help improve customer service ratings. Companies have also been liking how 3CX includes a great range of compatible apps as it can make the integration process smoother.
Ooma Office Main Features
- Extension dialing
- Call forwarding
- Caller ID
- International calling
- Conferences
- Voicemail to email
- Voicemail greetings
Ooma is compatible with Apple and Android mobiles, along with desktops which makes it convenient for employees to stay in communication with each other, regardless of their location. Being able to use Ooma’s software on different devices makes it much easier for your employees to also have better contact with clients.
There are some useful integrations available when using Ooma that include Google G-Suite, Salesforce, Office 365, Zendesk, and MS Dynamics. Companies that regularly use these applications would find that Ooma is less of a hassle to implement into their existing infrastructure.
3CX Main Features
- CRM integrations
- Call tracking
- Call transfer
- Call monitoring
- Messenger
- Caller ID
- Automatic backup
- Conferences
- Analytics
- Voicemail
- Callback scheduling
3CX is compatible with desktops, along with Android and Apple devices which means that your employees can stay in contact with clients, as well as each other, no matter where they’re located. This can help to improve the way that teams collaborate with each other to improve your company’s productivity.
We were also impressed with how 3CX has a variety of 33 integrations available. This makes it more likely that you’ll find more applications that you already use which can be a big benefit when it comes to the initial integration process. Some of 3CX’s main integrations include Microsoft 365, Microsoft Outlook, Salesforce Sales Cloud, HubSpot CRM, Google Contacts, Freshdesk, and Zoho CRM.
Calling Plans & Pricing
Ooma Business
When it comes to using Ooma you can choose between two pricing plans including the following:
- Small Business – $19.94 per user per month
- Enterprise – You can get in contact with Ooma to receive quotes for their Enterprise plan.
You can use Ooma’s VoIP services without a contract which enables companies to have the freedom to cancel the service at any time and not have to be committed to long term payments.
3CX
3CX offer three plans that are available for the following prices:
- Standard – Free per user per month
- Pro – $325 per user per month – Billed annually
- Enterprise – $394 per user per month– Billed annually
Customer Support
Ooma Office
You can contact Ooma directly through their online chat feature, phone number, and email address. These are superb options that allow companies to speak directly with an expert from Ooma to receive the best help when it comes to issues using the VoIP system. In addition to this, Ooma has a support section that your employees may find useful. It includes various resources that they can use to bring themselves up to date on how to use the new VoIP features.
3CX
3CX has a range of customer support choices that include video tutorials, online chat, and a phone number. The video tutorials can be especially handy at the beginning as employees can use the tutorials to help themselves learn how to use all of the new features.
Companies also like how they’re able to speak directly with 3CX through their online chat system and phone line. These are the best options for times where you’re having problems with the VoIP system that you’re not sure how to deal with.
What Size Businesses Use Ooma Office & 3CX?
Ooma and 3CX are commonly used by small, medium, and large companies.
Do Ooma or 3CX Offer Free Trials?
Yes, both Ooma Office and 3CX offer free trial periods.
What Markets Are 3CX & Ooma Present In?
Ooma is present in the US and Canada. 3CX, on the other hand, is present in the US, Canada, China, Australia, Japan, India, Brazil, Mexico, and Germany.
Related Ooma Business Comparisons
Vonage Business vs Ooma Office
Related 3CX Comparisons
Verdict of 3CX vs Ooma Office
So, that wraps up our post comparing Ooma and 3CX. They’re both super VoIP services for businesses of all sizes due to their pricing plans and range of VoIP features. However, the variety of integrations that are included with 3CX may be a big benefit that many companies could benefit more from.
Hopefully, the information found throughout our review has proven to be useful in helping you to make a more informed final decision when it comes to picking a new VoIP service provider.