Finding the right VoIP service provider for your business can have a huge impact on the way that your employees communicate with other team members and clients. This post covers the main features, pricing plans, and customer support options that are available with Ooma Office and Phone.com so that you can feel more assured about choosing the one that’s right for your company.
Our Comparison of Phone.com vs Ooma Office
Ooma Office Overview
Ooma Office enables companies to improve their communications through a variety of VoIP features that are centralized. Their centralized system is cloud based which makes it convenient for employees to use the system across a range of devices to remain in contact with clients and other team members for better collaborations.
Phone.com Overview
This company has a good range of VoIP features that are unified to make it easier for businesses to manage incoming and outgoing communications. As a result, employees are able to have an easier time when it comes to staying in contact with customers and other employees. Their interface is also simple which can make it easier for employees to learn how to use it.
Ooma Office Main Features
- Music on hold included
- Extension dialing
- Voicemail greetings
- Voicemail to email
- Caller ID
- Toll free & local numbers
- International calling
- Website admin
- Internet fax
- Conferences
Ooma can be used with Android/Apple devices and desktops. Therefore, employees are able to easily use the system on a variety of devices to stay in contact with each other for improved communications, regardless of where they’re located. Employees can use the Ooma software on their mobiles while out and about on their mobiles or when their in the office on their desktops to easily communicate with employees and clients.
Furthermore, Ooma is compatible with some popular applications that include Google GSuite, Office 365, Zendesk, Salesforce, and MS Dynamics. If these are applications that your company uses regularly, you may find that the integration process of Ooma is easier as employees are already aware of how to use the apps.
Phone.com Main Features
- Unlimited extensions
- Caller ID
- Customized greetings
- Toll free & local numbers
- Fax
- Voicemail to text
- Voicemail
- Virtual PBX
Desktops and Android/Apple devices are compatible with this provider which makes it super easy for employees who are on the go to stay in touch with each other and clients. This can help to improve the way that your employees communicate with each other when it comes to attending important meetings as they don’t have to be restricted to being in the office.
APIANT, JobDiva, AllProWebTools, and PieSync are the integrations available with them. If these are apps that your business already implements, your employees may be able to have an easier time learning to use the new VoIP software. However, these aren’t the most popular app, especially when compared to the integrations included with Ooma.
Calling Plans & Pricing
Ooma Office
Ooma Office’s pricing plans include Small Business and Enterprise. Using their Small Business plan costs $19.95 per month per user. When it comes to using their Enterprise plan, you can contact hem directly to receive a quote. You’re able to let Ooma know the more specific VoIP features that you want to use which can be more ideal for some businesses. There’s also a free of $99.99 when it comes to Ooma being installed on your desktops.
One of the benefits of using Ooma Business is that you can change the number of users on the system at any time. This can be great for times when you need to expand your business.
Phone.com
You can use this VoIP system for $9.99 per user per month which includes all of their VoIP features, excluding unlimited extensions. When it comes to unlimited extensions, the cost would be $19.99 per user per month.
Customer Support
Ooma Office
Ooma Office features a variety of customer support options that include an online chat system, email address, phone line, and a ticketing feature. Therefore, companies can feel confident in being able to contact Ooma directly when it comes to urgent issues that they may be experiencing.
This can be a big benefit for companies that have just made the move from traditional phone lines to a new VoIP system as they know they can receive help from experts if needed. In addition to this, Ooma includes a support section that’s filled with guides that can help employees learn more about how to use Ooma’s VoIP features.
Phone.com
They offer a range of customer support options that include online chat, a phone line, knowledge center, and video tutorials. The knowledge center and video tutorials are super resources that employees can use to teach themselves how to use the new VoIP system.
For times when you want to contact the company directly, you can use their phone line and online chat system to get in touch with a representative from the company.
What Kinds of Businesses Use Ooma & Phone.com?
Ooma is commonly used by businesses of all sizes due to the flexibility of the pricing plans. Freelancers and small businesses tend to use Phone.com more as the VoIP features and pricing plans can be more ideal.
Can You Use Ooma Office & Phone.com With a Free Trial Period?
Yes, both Ooma and Phone.com offer free trial periods.
Does Ooma or Phone.com Come With API?
Ooma doesn’t include API, whereas, Phone.com does.
Related Ooma Business Comparisons
Vonage Business vs Ooma Office
Related Phone.com Comparisons
Verdict of Phone.com vs Ooma Office
Now that you’ve had the opportunity to read through our comparison post of Ooma Business vs Phone.com, we hope that you’re able to have an easier time picking the one that you think is right for your company. Small businesses and freelancers tend to use Phone.com more because of how the pricing plans can make more sense if you have fewer employees working for you. Small, medium, and large companies use Phone.com’s VoIP features due to how they have plenty of VoIP features and pricing plans that are more flexible which can make it easier to expand operations.