VoIP services help companies improve their communications and can make it easier for you to manage it all in one place. Choosing the VoIP system that’s right for your business can be tricky since there are so many options available and different factors to consider.
This post compares Line2 and Avaya so that you can be left with a better understanding of which one would be best for your company. Below, you can learn more about the main features, pricing plans, and customer support options that both of these business phone services have to offer.
Our Comparison of 3CX vs Phone.com
Phone.com Overview
Phone.com provides businesses with a cloud-based system that helps them to improve their communications. Their features enable companies to simplify all of their communications and be able to access and manage them through one system. The range of features available helps employees communicate better with each other and provide your customers with a better experience.
3CX Overview
3CX’s VoIP system helps companies unify their communications so that they can easily manage incoming and outgoing communications. The range of available VoIP features helps employees to have better communication with customers, as well as with colleagues for improved productivity.
Phone.com Main Features
- Unlimited extensions
- Call transfers
- Caller ID
- Call forwarding
- Conferences
- Toll-free number
- Auto receptionist
- Voicemail
- Call screening
You can use Phone.com with Android and Apple mobile devices and desktops. This ensures that employees can easily communicate with each other, regardless of whether they’re working in the office, from home, or on the move. They can also provide customers with a reliable form of support by being able to communicate with them and access important details on a range of different devices.
Phone.com can also be integrated with AllProWebTools, JobDiva, APIANT, and PieSync. Companies that use these applications may find that their employees can have an easier time implementing the new VoIP features with programs that they’re used to using.
3CX Main Features
- Voicemail
- Instant messenger
- Digital receptionist
- CRM integration
- Call queues
- Call tracking
- Call recording
- Call transfer
- Call logging
3CX is compatible with Apple and Android mobile devices as well as Mac, Windows, and Linux operating systems. This means that your employees can use 3CX VoIP software to stay in touch with each other and customers on all of their devices. As a result, teams can collaborate better on projects and customer service departments can help customers with a more reliable and professional experience.
In addition to this, 3CX has a great range of integrations available that include Zendesk, Microsoft Dynamics, Salesforce, Google Contacts, Office 365, Freshdesk, and Microsoft Outlook. These are common applications that businesses use to carry out their daily operations. If your company uses these programs, your employees may feel more comfortable with learning how to use 3CX’s new VoIP features as they integrate with the infrastructure that they’re used to.
Calling Plans & Pricing
Phone.com
You can use all of Phone.com’s VoIP features for $19.99 per month per user. They also have a plan that costs $9.99 per month per user, however, it excludes their unlimited extensions feature.
3CX
There are three pricing plans available when using 3CX which include the following:
- Standard – Free
- Pro – $325 per user (billed annually)
- Enterprise – $394 per user (billed annually)
Customer Support
Phone.com
Phone.com provides customers with an online live chat feature, a phone line, and an email address. This enables you to easily speak with someone from the company who can help you with any issues that you may have. Being able to have direct contact with experts can help to give you peace of mind as you know that support is available during urgent situations.
3CX
3CX includes an online live chat system, a phone line, email address, and training. The live chat, email address, and phone line are great forms of support that you can use to get assistance from a representative from the company.
The training is a superb additional feature that your employees can make great use of. They can turn to the training during times when they’re unsure about how to use certain features. This training can also help them to become more confident with using the new features which can speed up the overall integration process.
Is There A Free Trial Period?
Phone.com doesn’t offer a free trial period whereas 3CX does. Having a free trial period can be great for allowing you to test out the VoIP features to see if the software integrates well with your infrastructure and if your employees can use it productively.
What Kinds of Businesses Use Phone.com & 3CX?
Phone.com is used by small companies and freelancers. 3CX is used by businesses of all sizes.
Does Phone.com & 3CX Include a Google Chrome Extension?
Phone.com currently doesn’t include a Google Chrome extension whereas 3CX does.
Verdict of Phone.com vs 3CX
Phone.com and 3CX come with superb VoIP features that companies have been using to improve collaborations and customer reputation. Freelancers and small companies gravitate towards Phone.com due to the pricing plans and types of integrations that are available. If you were looking to expand your company, you may find that the scalability available with 3CX is more suitable as they’re used by businesses of all sizes.
After checking out our comparison post, we hope that you’re able to feel more assured about whether Phone.com or 3CX is the best VoIP service provider for improving your company’s communications.