Have you been interested in using RingCentral or Cisco as your new business VoIP service provider? If so, you’ll want to check out our post below as we’ve compared the main features, pricing plans, and customer support options that both of these VoIP services have to offer.
After checking out the details below, you’ll be feeling more assured about the one that’s best for improving your company’s communications.
Our Comparison of Cisco vs RingCentral
RingCentral Overview
RingCentral is a cloud based VoIP system that helps businesses improve the way that they communicate with clients for improved customer service. Their centralized VoIP system also makes it easier for employees to remain in touch with each other by ensuring that they don’t miss important messages or meetings.
Cisco Overview
Cisco’s VoIP service is unified to make it easier for companies to manage their incoming and outgoing communications. Their system is easy to scale and it’s ideal for a range of industries due to how the VoIP features help with improving overall communications between team members, as well as between employees and clients.
RingCentral Main Features
- Call reports
- Internet fax
- Call recording
- Call forwarding
- Voicemail
- Voicemail to email
- Voicemail greetings
- Conferences
- International numbers
- Extensions
- Auto receptionist
- Toll free and local numbers
RingCentral’s VoIP system is compatible with Android and Apple devices as they have an app that’s easy to download on mobile devices. Employees who are in the office can also use RingCentral on their desktop which is convenient for letting them stay in touch with team members who are traveling.
There are 12 integrations included with RingCentral that include Dropbox Business, Zendesk, Microsoft 365, Microsoft Outlook, and GSuite. These may be the types of apps that your company already uses, which could make RingCentral easier to implement into your existing infrastructure.
Cisco Main Features
- Messenger
- Automatic notifications
- Call recording
- File transfer
- Conferences
- Remote control
- Access control
- Active directory integration
- Video recording
Desktops, as well as Android and Apple devices are compatible with Cisco’s VoIP system. As a result, team members can have an easier time collaborating with each other as they can be present virtually for important meetings by using their mobile devices if they’re not in the office.
Cisco also has integrations available with some of them including Dropbox Business, eTrigue, eFront, Act-On, Paradiso LMS, Astea Alliance, and SharpSpring. These aren’t as popular compared to the applications available with RingCentral which can make Cisco a little more tricky for some businesses to integrate.
Calling Plans & Pricing
RingCentral
You can choose between three plans when using RingCentral and they’re available for the following prices:
- Essentials plan – $19.99 per month per user (Billed annually) or $29.99 per month per user (Billed Monthly)
- Standard plan – $24.99 per month per user (Billed annually) or $34.99 per month per user (Billed Monthly)
- Ultimate plan – $49.99 per month per user (Billed annually) or $59.99 per month per user (Billed Monthly)
Cisco
There are three main pricing plans available from Cisco, as well as the option to be provided with a quote. You can contact Cisco directly to get quotes based on the VoIP features that you want to use, along with the number of users you’d like to have on the system.
Cisco’s pricing plans include the following:
- Starter – Up to 50 participants per meeting – $14.95 per month per user when billed monthly or $13.50 per month per user when billed annually
- Plus – Up to 100 participants per meeting – $19.95 per month per user when billed monthly or $17.95 per month per user when billed annually
- Business – Up to 200 participants per meeting – $29.95 per month per user when billed monthly or $26.95 per month per user when billed annually
Customer Support
RingCentral
RingCentral offers their users a good range of customer support options that include a phone number, online chat system, video tutorials, and a knowledge center. The tutorials and knowledge center are superb options for your employees as they can use them to search up and queries they have and train themselves on using the new VoIP software.
Businesses also like how they’re able to get in direct contact with RingCentral as it means that they can be provided with expert help from a representative from the company. This can be more handy when it comes to getting help for more urgent issues that you may be having with the system.
Cisco
Cisco also has a variety of customer support options that include video tutorials, a knowledge center, FAQ section, and online chat feature. Therefore, employees are provided with different options when it comes to looking up problems or queries that they may have along the way.
The online chat feature is also handy for letting you get in direct contact with someone from Cisco. This can be ideal during times where you be experiencing larger problems with the VoIP system.
Who Are Some of Cisco and RingCentral’s Biggest Clients?
Some of RingCentral’s biggest clients include Smart Warehousing, BMW, and Deep South. Cisco is used by RSA Group, Almirall, and Watkins Glen Central School District.
Are Mac & Linux Systems Compatible With RingCentral & Cisco?
Currently, RingCentral’s system works with Mac and Windows, but not Linux. Cisco, on the other hand, is compatible with Mac, Linux, and Windows making it a good alternative to RingCentral for Linux users.
Do RingCentral or Cisco Offer a Free Trial Period?
Yes, both RingCentral and Cisco provide their users with a free trial period.
Related RingCentral Comparisons
RingCentral vs Vonage Business
RingCentral vs Google Voice Business
Related Cisco Comparisons
Verdict of Cisco vs RingCentral
Small, medium, and large businesses use Cisco and RingCentral to improve their communications, however, the integrations available with RingCentral may be more useful for many companies.
Be sure to consider all of the main features, pricing plans, and customer support options that these VoIP providers include so that you can decide on the one that’s best for your business.