Phone.com and ShoreTel both provide companies with great VoIP features and deciding between the two of them can be difficult. Picking the right VoIP service for your business can improve your customer service reputation and encourage teams to be more efficient when collaborating on projects.
This post includes information about the main features, pricing plans, and customer support options that both of these VoIP services have to offer. This will give you a clearer understanding of the one that would suit your business best.
Our Comparison of Phone.com Vs ShoreTel
Phone.com Overview
Phone.com is a VoIP service provider that helps companies unify all of their communications. As a result, you can access your company’s communications at any time by using Phone.com’s system to see reports, customer details, and progress being made on projects. Employees can also use the VoIP features to improve the way that they communicate with customers and colleagues.
ShoreTel Overview
ShoreTel’s VoIP services are helpful for businesses that want to improve and unify their communications. This allows companies to have an easier time when it comes to managing all of their communications as they all come through the same system. Your employees can also provide customers with a more professional experience and collaborate better on projects with colleagues by utilizing the available VoIP features.
Phone.com Main Features
- Auto receptionist
- Unlimited extensions
- Toll-free number
- Call forwarding
- Caller Id
- Conferences
- Call transfers
- Call screening
- Voicemail
Phone.com’s VoIP software can be used with Apple/Android mobile devices and desktops. This ensures that employees who are using different devices can easily stay in touch with each other by using Phone.com’s software. This can improve collaboration while also helping employees manage calls from customers as all of the information they need is available, no matter what device they’re using.
Furthermore, Phone.com can be integrated with JobDiva, PieSync, APIANT, and AllProWebTools. If these are applications that your company uses, you may find that integrating Phone.com into your existing infrastructure is easier. Employees can have a smoother experience learning to use the new VoIP software with programs that they’re already confident with.
ShoreTel Main Features
- Voicemail
- Messenger
- Queue management
- Automatic lead distribution
- Voice recognition
- API
- Activity tracking
- Call routing
- Call monitoring
- Call tracking
- Call list management
- Caller ID
- Conferences
ShoreTel’s VoIP features are compatible with Android and Apple devices, along with desktops. This means that employees can be more productive when it comes to working on projects together as they can easily use the VoIP features on varying devices to collaborate. This also helps customer service departments improve the way that they manage incoming calls from customers.
There are 14 integrations available with ShoreTel that include Klipfolio, ExecVision, JobDiva, and Gong io. Some businesses may be disappointed with these types of integrations as they aren’t as commonly used in comparison with Phone.com. However, if your company already uses these applications, you’ll find that the integration process with ShoreTel can go smoothly.
Calling Plans & Pricing
Phone.com
Phone.com allows you to use all of their VoIP services (excluding unlimited extensions) for $9.99 per user per month. If you want to use all of their VoIP features and have access to unlimited extensions, the price is $19.99 per user per month.
ShoreTel
You can contact ShoreTel directly to receive a quote for using their service. They’ll provide you with a customized quote after you’ve let them know the kinds of VoIP features that you’re interested in using, as well as the number of people you’re requiring to have on the system.
Customer Support
Phone.com
Phone.com’s customer support options include a phone line, an online live chat system, and an email address. This provides you with a few different ways that you can get in direct contact with an expert from the company. This can provide you with peace of mind in knowing that you’re able to get help from a representative if you experience urgent problems.
ShoreTel
ShoreTel also offers a phone line and online live chat system, as well as a knowledge center and video tutorials. The phone line and online live chat are great for times when you want to speak with someone directly from the company for help with complex issues.
The knowledge center and video tutorials are superb resources that employees can use to learn how to use the new VoIP software. These additional resources can help your employees feel more confident with using all of the new features.
Is There a Free Trial Available When Using ShoreTel & Phone.com?
Both companies currently don’t offer a free trial period.
Who Are ShoreTel & Phone.com’s Biggest Clients?
Some of ShoreTel’s biggest clients include FourSquare, SF Giants, Roland, Warby Parker, C|net, and Amnesty International. Phone.com’s most prominent clients include Insightly, Zoho, Aflac, and Trello.
What Languages Do ShoreTel & Phone.com Support?
ShoreTel and Phone.com currently only support the English language on their platforms.
Related ShoreTel Comparisons
Related Phone.com Comparisons
Verdict of Phone.com Vs ShoreTel
The features and pricing model available from Phone.com make them a more popular choice among freelancers and small businesses. ShoreTel, on the other hand, is better suited for medium businesses and large enterprises. This is due to the types of features that they offer and how they can provide you with a quote based on the larger number of users that you have which could be more cost-effective.
We hope that the details found throughout our comparison post have helped you to make a more informed decision about whether ShoreTel or Phone.com is the best VoIP service provider for your business.