Vonage Business has a great variety of VoIP features, customer support options, and pricing plans that could suit your company well. However, there are also some fantastic alternatives to Vonage that you may be interested in. Rounding up the top contenders and comparing their features can make it easier for you to decide which VoIP service would suit your company best. 

This post includes details about what Vonage Business has to offer, along with information about what some of the best business phone services alternatives can provide for you too. You’ll be left with a better idea about which type of VoIP service is best for your business by the end. 

Best Vonage Business Competitors & Alternatives

Brief Overview of Vonage Business Phone Service

Vonage Business is a popular VoIP service provider used by many companies as a way for them to simplify their communications. They’ve gained an excellent reputation for themselves over the years for creating a simple-to-use and effective VoIP system that helps employees have an easier time communicating with each other and customers, while also enabling business owners to manage all communications more conveniently. 

They were founded in 2001 and have been developing their user interface to specifically help companies. Some of the main features you can expect to benefit from when using Vonage include the following:

• Instant messaging – helps employees quickly and easily communicate with each other which is handy for one-to-one conversations as well as group conversations with multiple team members. 
• Video calling – Video calls enable employees to communicate together in a more personal manner which can help teams work together better.
• Image attachments – Teams can share images effortlessly when using the Vonage Business app. This is because their system works through the cloud. 
• Vonage app – The Vonage Business app is accessible across a wide range of devices and it allows employees to save contacts and manage all of their communications, regardless of whether they’re using their mobile or on a desktop. 
• Easy interface – Vonage’s interface is easy to grasp and enables employees to communicate together and with customers on the same system. This helps companies maintain their identity when speaking with customers. 

There are 11 integrations available when using Vonage Business that include Salesforce Sales Cloud, Microsoft Outlook, Microsoft Dynamics, QuickBooks, Tenfold, and Bullhorn. If your company uses these applications, you may find that your employees can have an easier time learning how to incorporate the new VoIP features into their daily communications. This can be a superb way to make the adjustment process to a new VoIP system smoother.

Vonage also has a variety of pricing plans available. For businesses that would like to over 100 lines, you’ll need to contact Vonage directly. They can then provide you with a tailored quote. If you have fewer than 100 users, you can choose from the following plans: 

Mobile ($19.99 per line per month)

This service plan is the most basic option that Vonage offers and it enables companies to use desktops and mobiles to communicate with each other. It’s an ideal plan for companies that don’t need any physical hardware. Instead, employees can use their desktops and mobile devices to speak with each other. 

The following features are included with this plan:

• Team messaging
• Desktop app
• Mobile app for iOS and Android devices 
• Unlimited SMS messages and calling 

Premier ($29.99 per line per month)

The premium plan comes with all of the features that are available with the basic plan, as well as additional features. It’s ideal for businesses that want to keep traditional phone systems while also allowing employees to use Vonage’s system on their desktops and mobile devices. Some of the additional features that are available with this plan include the following:

• CRM integration
• Auto-attendant
• File sharing
• Video conferences 

Essentials ($39.99 per line per month)

The advance plan is the most expensive plan available from Vonage that includes the features available with the premium and mobile plans along with more features. This plan provides businesses with a team that’s dedicated to supporting your business. Some of the additional features that are available include the following:

• Voicemail
• Call group
• On-demand call recording 

Top Vonage Business Competitors

Vonage vs Phone.com

Phone.com provides businesses with a virtual phone system that helps them to unify their communications in one place and is a popular alternative to Vonage Business. This helps business owners have an easier time when it comes to managing their communications. They also offer a range of VoIP features that encourage teams to collaborate better and provide customers with a more professional experience. This VoIP company has also won numerous awards for delivering its services across companies in the U.S.

Full Phone.com vs Vonage Business Comparison

Key Features

• Customer support – We like how Phone.com provides its users with online tech support. This is fantastic for providing companies with peace of mind as they know that if there are any urgent problems, they can receive professional help. Getting the system back up and running quickly is vital for companies that rely on communications to run their business. 
• Local & toll-free numbers – Phone.com offers local numbers which are superb for getting in touch with local customers. People are more likely to pick up the phone if they see that it’s a local number. In addition to this, your business can minimize costs when it comes to tolls as you don’t have to pay for them. 
• Voicemail – Phone.com provides businesses with unlimited voicemails. This is fantastic for helping businesses to keep up with lots of incoming calls. If you miss a call, the person ringing can leave a message for you to get back to so that you don’t miss out on anything important. 
• Voicemail transcription – In addition to receiving voicemails, you can also benefit from voicemail transcriptions. This allows employees to have important voicemails transcribed and sent directly to their email. It’s a convenient way to have important voicemails documented for future reference.
• Extensions – You can have calls transferred to an extension or a different number while you’re making a call. This is a great feature that helps employees manage large volumes of incoming calls. 
• Music-on-hold – Providing customers with music-on-hold can provide them with a more professional outlook on your company. It’s a small feature that can help customers feel welcomed during times when you’re busy and have to place them on hold. 
• Call screening – Call screening allows employees to see who’s calling. They can then decide which call to take. As a result, they can be more effective when it comes to prioritizing important calls which can help to improve your company’s productivity.
• File sharing – The file-sharing feature is fantastic for helping employees work together on projects more effectively. Being able to share files through the same system is a great tool that teams can use to share information easily and quickly. 

Comparing with Phone.com

Verdict

Both Vonage and Phone.com provide businesses with a great range of VoIP features that improve collaborations between employees and help teams provide better support for customers. 

However, the integrations available from Vonage are more popular for many companies. Therefore, you should consider the types of integrations that are available from each service before making a final decision. Having useful integrations available means that your employees are likely to have an easier time adjusting to the new VoIP features due to how they can be implemented with programs that they know how to use. 

Vonage and Phone.com both offer an online live chat system and a phone line as forms of support. Phone.com provides support to its customers 24/7. This is a big advantage to think about because some businesses may prefer the idea of having support available if anything goes wrong, regardless of what time of the day or night it is. 

The features and pricing plans available from Vonage make them an ideal choice for small and medium-sized businesses. Phone.com, on the other hand, is more commonly used by freelancers and small companies. Therefore, if your company is looking to expand in the near future, the pricing plans and features available from Vonage may give you more freedom to grow compared to Phone.com. 

Vonage vs Line2

Line2 provides businesses with a cloud-based communications solution. Line2 enables employees to utilize VoIP features to be more effective when it comes to communicating with colleagues and with customers, making it a great alternative to Vonage Business. This can improve your company’s customer service reputation, while also helping your employees stay in touch with each other and finish projects more productively. Being able to manage all of your communications with a cloud-based system can make it easier for you to focus on other areas of your business that may need attention. 

Full Line2 vs Vonage Business Comparison

Key Features

• Two lines – We liked how Line2 enables you to stay connected to the system with two different lines. This means that your employees can stay on the Line2 system to use all of their features and receive/make work calls while using different devices. As a result, employees don’t need to have two separate devices. Instead, they can use one device and have personal and work calls distinct from each other by choosing which line to use. 
• App – Line2’s app is compatible with a range of mobile and tablet devices, as well as desktops. This means that employees who are using different devices can always stay in touch with each other and customers, no matter where they’re located. 
• Setup – the setup process included with Line2 is simple. This may put you at ease as you don’t have to worry about long and complicated setup procedures. Instead, the installation instructions are simple and you can easily download the Line2 app to start using it quickly. 
• Adding numbers – Businesses have been liking how they’re able to add numbers to the Line2 VoIP system. This provides you with flexibility when it comes to expanding your business. If you need to add more numbers due to hiring more employees at a later date, you can feel at ease knowing that numbers can be conveniently added to the system. 
• Choosing numbers– Line2 enables you to choose numbers and set up toll-free numbers. As a result, you can choose a local number if you’re looking to make calls to customers in the area as they’re more likely to answer the phone if it’s a recognizable number. 
• Conferences – Employees who are working from different locations can easily get together for important meetings by using the conference call feature that’s available. We liked how up to 20 people can attend a conference call as it means that large teams who are working in different places can collaborate on projects conveniently. 
• Call forwarding – Using the call forwarding feature can help employees who are feeling overwhelmed to forward incoming calls to another number. This can be an efficient way for teams to manage lots of incoming calls as they can reroute them to colleagues who aren’t busy. 

Comparing with Line2

Verdict

Vonage Business is used by small and medium-sized companies. Line2 is mostly used by small companies, however, the ability to add numbers easily makes them a choice worth considering for medium-sized companies too. 

The integrations available from Line2 are disappointing for most companies. This is because it only integrates well with one application that your employees may not be using. Vonage Business offers more when it comes to the available integrations. Their integrations include popular apps that companies use throughout their daily operations. As a result, Vonage may be easier to incorporate into the existing infrastructure within your company. 

Both of these VoIP services offer a superb selection of VoIP features through a cloud-based system that’s easy to use. The customer support options from both services are reliable and enable you to speak directly with an expert during times when you may need urgent assistance. Businesses have been able to improve their communications both internally and with customers with these features. All in all, however, many companies prefer Vonage Business over Line2. 

Vonage vs Mitel

Mitel is a cloud-based platform that provides businesses with a system to manage their communications. Business owners use Mitel to have an easier time dealing with incoming calls, chats, conferences, and more. Their features help employees to collaborate easily for improved productivity. They’re also able to use the VoIP features to provide customers with a better experience when contacting your company. 

Mitel is a well known brand in the business phone service industry and one of the top alternatives to Vonage Business.

Full Mitel vs Vonage Business Comparison

Key Features

• Auto-attendant – The auto attendant feature is excellent for allowing you to provide callers with options when they ring your company. This is an efficient way to help customers be put through to the correct department conveniently and quickly. It also prevents your employees from taking calls from customers who are looking for a different department. Customers also spend less time waiting in call queues and as a result, employees can manage calls and provide people with a helpful experience. 
• Mobile compatibility – We liked how Mitel’s VoIP system is compatible with a range of mobile devices. This is possible due to the app that’s available on the iOS app marketplace. Employees who are using mobile devices can easily stay in touch with each other and customers by using the Mitel app. It also means that employees can communicate with colleagues for important messages while they’re traveling or working from different locations. 
• Messenger – Mitel’s messenger feature is incredibly useful for helping employees to get across important messages quickly to each other through messaging. This is handy during especially busy times when colleagues are busy on the phone but you need to notify them of something important. Instead of waiting until they’re finished with the call, you can simply send them the message which they’ll receive instantly. 
• Call routing – Mitel has a call routing system that’s time-based. This means that callers will be provided with certain messages when ringing your company depending on what time of the day it is. For example, if someone is trying to call when your business is closed for the day, the system can let them know that you’re shut. It can then reroute them to a voicemail or out-of-hours number. This is a fantastic way to make sure that your company doesn’t miss out on customers, even when you’re closed. 
• Call recording – Businesses can use the call recording feature to provide new trainees with content to learn from. Being able to have calls recorded and saved on the Mitel system makes them easy to access at any time. This means that you can also listen back to calls to find important information about customers to provide them with a better experience. 
• Video conferences – The video conference feature is superb for allowing employees who are working in different locations to collaborate on projects together. It’s a great way to keep your business productive and it also helps employees to connect with each other and feel more like a team due to how they can see each other. 

Comparing with Mitel

Verdict

Vonage Business is primarily used by small and medium companies. Mitel, on the other hand, is commonly used by companies of all sizes. Therefore, if you were interested in expanding your company’s operations on a large scale, Mitel may be the best option to consider.

Having said that, one of the main downsides to using Mitel is that Android users have a more difficult time using the application. This could be a big factor to consider if lots of your employees use Android devices as they may have a more difficult time using the available VoIP features. 

In addition to this, the types of integrations that are available from Vonage Business are more common among many companies. Therefore, the overall integration process involved with Vonage may be easier compared to Mitel. This is because employees are aware of how to use the applications already which can make it easier for them to incorporate the new VoIP features into their communications. 

If you’re a hotel owner/operator then Mitel is a great option if you are looking for a new hotel phone system.

Vonage vs 3CX

3CX was founded in 2005 when VoIP technology was first being discovered. Since then, the company has established itself as a major player in the VoIP industry as they’re used by businesses all across the world. They’re present in 190 countries and have gained an impressive number of users with over 12 million people using their software. The company is also known for supporting local organizations through investments. 

The system is affordable and provides companies with a great level of flexibility. Companies find that the features are easy to use and that employees have an easier time staying in contact with each other and customers due to how everything they need is available on one system. 

3CX provides quality phone service and is a major competitor to Vonage Business.

Full 3CX vs Vonage Business Comparison

Key Features

• Status Controls – Status controls provide you with the ability to set customized statuses to let others know whether you’re available or not. This is also handy for allowing employees to see whether their colleagues are available or busy. You can also set a do not disturb mode. This is a great feature that allows employees to let colleagues know not to disturb them due to attending important meetings or being involved in a large project that requires their full attention.
• Conferences – Web conferencing is a superb feature that employees use to easily stay in contact with each other, regardless of whether they’re working from the office or remotely. The web conference feature is integrated into the 3CX system which means that your employees don’t have to download any other software. The conference feature is ideal for helping large teams work together on projects and stay productive as creating and joining these conferences is easy and quick.
• Call Queues – Customer service departments can make great use out of the call queue feature. It allows them to put customers into an organized queue while they wait to be put through to a member of staff. As a result, teams can have an easier time managing large call volumes as they can keep incoming callers organized and work their way through each caller systematically.
• File Transfers – Being able to transfer and share files through 3CX’s unified system is superb for allowing employees to easily share and send files to each other. This is especially helpful when teams are working on large projects as it can make the collaboration process smoother and enable your employees to work productively.
• Screen Sharing – The built-in screen sharing feature that’s included with 3CX is fantastic for improving how your employees collaborate. When employees are working on complex projects, being able to share their screens can make it much easier to explain things and walk people through certain processes.
• Voicemail – Employees can access all of their voicemails conveniently through the unified system that 3CX has to offer. This ensures that potential clients and existing customers can leave messages for you to get back to when you’re next available. It’s a simple feature that helps businesses retain their customers and gain new ones.

Comparing with 3CX

Verdict

Small and medium companies make up the majority of Vonage’s clients. 3CX, on the other hand, is commonly used by businesses of all sizes. This is largely due to how their system provides companies with a great level of flexibility.

Therefore, you can feel freer to add users and features at any time. Companies find that this can make the process of expanding their operations easier. Both Vonage Business and 3CX offer an excellent variety of high-quality VoIP features that help employees communicate better with customers and colleagues. 

The integrations and compatibility on offer from both of these VoIP companies are ideal for companies too. Their apps are compatible with a range of devices and the available integrations are used daily by many businesses. However, the additional training resources that 3CX offers are one of the main advantages over Vonage. Employees can use the training to teach themselves how to properly use the new VoIP features which can help speed up the overall integration process. 

Vonage vs ShoreTel 

ShoreTel provides companies with a cloud-based pbx phone system that comes with a wide variety of useful features making it an excellent alternative to Vonage for businesses. These features help employees to be more effective when it comes to communicating and collaborating. They’re also able to provide customers with a more helpful and professional experience. 

Business owners have been able to have an easier time managing all of their incoming and outgoing communications. This is due to the unified system that ShoreTel offers. It can help your business to simplify communications which enable customers to have a better experience while also encouraging teams to work better together. 

Full ShoreTel vs Vonage Business Comparison

Key Features 

• Messenger – The messenger that’s available from ShoreTel is fantastic for enabling employees to easily stay in touch with each other, regardless of whether they’re in the office or not. This feature is especially useful during times when team members need to get across important messages to colleagues who may be busy with phone calls or in meetings. Companies have found that having a unified instant messaging feature greatly improves the way that their employees work with each other. Their messenger is available across mobile devices and desktops. As a result, employees who are out and about can easily stay in touch through messaging with colleagues who are in the office on desktops.
• Call Routing – Call routing is a superb function that customer service departments can make good use out of. It allows you to provide callers with routing options that can take them to another line. This is handy during times when someone has rung your company but needs to be put through to a different department. Being able to simply route the caller to the correct line makes the process much quicker and easier. This can also provide your customers with a better experience while contacting your company.
• Video Conferences – Video conferences are an excellent tool that companies use to improve the way that their employees collaborate. This feature allows employees who are working in different locations to attend important meetings. As a result, your company’s productivity can be improved. Instead of having to wait for everyone to be available for meetings, you can set up video conferences. You can set up video conferences quickly and easily and have large groups of people attend at the same time.
• Queue Management – The queue management system that’s available from ShoreTel is another great feature that helps customer service teams manage large volumes of incoming calls. When there are lots of people calling in, teams may be overwhelmed and unable to take all of the calls. Instead of customers not being able to get through, they can be put into a queue management system. This means that they will be put in a line of people who are calling in until they’re up next. Companies find that this can be an effective way to retain customers and provide them with a better experience.

Comparing with ShoreTel

Verdict

Small, medium and large businesses use ShoreTel to simplify their communications and help their employees communicate better with each other and customers. Vonage is used mostly by small and medium businesses.

Therefore, if you were looking to expand your operations on a large scale, you may want to consider using ShoreTel. The additional resources, such as the video tutorials and knowledge center, that are available from ShoreTel are appreciated by employees who are learning how to use the new VoIP features. If they’re feeling stuck on how to use certain features, they can turn to these additional resources to teach themselves how to properly utilize the software. 

Having said that, the integrations that are available from Vonage Business are more popular among businesses. If using integrations with a VoIP system is a must for your company, then you may be disappointed with the integrations that are available from ShoreTel.

Vonage vs Google Voice

Google Voice has a free and a paid version of their VoIP service. The free plan is ideal for freelancers or businesses that want to get a feel for whether this software is the right match for their needs. The free version has limited features which make it difficult for businesses to make good use out of it.

While the free services isn’t a good alternative to Vonage Business their paid service, called Google Voice for Business, comes with more useful features that companies have been using to simplify their communications making it a serious competitor for Vonage Business. The available features help employees to provide customers with a professional and helpful experience. These features are also effective at encouraging better teamwork between employees due to how they can all stay in contact with each other through the same system. 

Google Voice is a popular choice among businesses that want to provide their employees with the ability to stay in touch with each other, regardless of where they’re located. This is great for giving employees flexibility so that they can stay connected while traveling. 

Full Google Voice for Business vs Vonage Business Comparison

Key Features

• Redirecting Calls – Businesses that are expanding will find that they need to come up with better methods of dealing with larger volumes of incoming calls. One of the ways to achieve this is through Google Voice’s call redirect feature. This enables employees to redirect calls to different numbers. You can create a single number through Google Voice so that your customers know which number to ring and to minimize any confusion. If they’re ringing and the line is busy, they can be redirected automatically to another line where they can start speaking with a member of staff. This feature helps employees provide customers with a more professional experience, while also ensuring that they can keep their personal numbers private. They can still receive redirected calls through their personal device without the person on the other end having access to their personal mobile number.
• Call Restrictions – Google Voice has a feature that allows you to put restrictions in place when it comes to the times that customers can make calls. You can set restrictions for certain times of the day when no one is in the office which lets customers know that you’re currently shut. This avoids the disappointment of someone making a call during out-of-office hours and waiting for someone to pick up. Instead, calls that are made to your business during out-of-office hours can be directed straight to voicemail. As a result, customers can leave messages for you which your employees can listen to the following day. They can be more effective when it comes to getting back to customers and helping them with any issues that they may have. Furthermore, companies are more effective at staying on top of new potential customers. These settings are super easy to configure through the Google Voice dashboard. You can have total control over the numbers and devices that you would like to stop calls from being received on.

Scalability – The scalability that’s available from Google Voice is one of the biggest reasons why companies choose this service. If you need to expand the number of lines on your system due to hiring more employees, Google Voice allows you to do this easily. You can also upgrade to different plans that include more features and can be more useful once your business begins to grow more. Having this flexibility to upgrade plans and add users can put your mind at ease if you were looking to expand your operations.

Comparing with Google Voice

Verdict

The scalability factor that’s available when using Google Voice makes them ideal for businesses of all sizes that are interested in expanding. You’re provided with plenty of flexibility when it comes to adding lines and upgrading plans. 

Vonage Business and Google Voice both offer a great range of VoIP features that help companies improve how their employees communicate with each other and customers. However, if you want to have a form of direct support, you may prefer Vonage over Google Voice as they offer a phone line, email address, and online live chat system.

This is something worth considering if you’re making the move from traditional phone lines to a new VoIP system. Being able to speak with an expert directly can help you with the installation and integration setup. 

Vonage vs Cisco 

Cisco’s VoIP service provides businesses with a great variety of features that make it easier for them to manage communication. Their system is unified which means that you can have direct access to your communications in one place. The available features are great for helping your employees to easily stay connected with each other and customers.

As a result, teams can work together more productively on projects and they can also provide customers with a more reliable experience. We also liked how Cisco’s VoIP service provides companies with a level of flexibility. 

They offer a range of packages so that you can feel freer to pick the package that suits your company’s needs the best. The interface is easy to use to ensure that you and your employees can start using the software right away to start improving communications. 

Not to mention, Cisco has also been involved with Artificial Intelligence technology that has been incorporated into their system. This has resulted in companies benefitting from many automated features that make the system easy to use. 

Full Cisco vs Vonage Business Comparison

Key Features

• Collaboration – One of the biggest reasons why companies use Cisco is because it helps their employees collaborate better with each other. They have a superb variety of VoIP features that encourage teams to work together more easily. For example, the Cisco app is available across a range of devices. Therefore, employees who are out and about and using their mobile devices can stay in touch with colleagues who are in the office on desktops. In addition to this, Cisco has a conference feature. This is great for allowing teams of people to come together and collaborate on projects, regardless of whether they’re working from home or in the office. Businesses have found that conferences are a great way to keep operations running smoothly. Cisco also offers a file transfer feature. This feature is superb for allowing employees to send files to each other through the same system. As a result, teams can go back through the system and see where previous files were sent in case they need to download or access them at a later date. Being able to instantly send files to each other also improves the workflow and helps teams work together productively.
• Voicemail – The voicemail feature that Cisco has to offer is useful for ensuring that your employees can always receive messages left from colleagues or customers when they weren’t available. This can be an effective way to help teams improve the way they communicate with customers while also helping them to have a better chance of gaining new customers. If a customer calls your company and can’t get through, giving them the option to leave a voicemail helps employees ring them back and help with any questions or problems that they have. Employees who are trying to call colleagues can also make good use out of the voicemail feature. If the person they’re trying to call is busy, they can simply leave a voicemail with any important information.

Comparing with Cisco

Verdict

The level of flexibility that’s available when using Cisco makes them a popular choice among companies that are looking to expand. They have a range of packages available that can be tailored to suit the specific needs of your business. 

They also offer training which is something that’s lacking from Vonage Business. Employees can use the training feature to learn how to use the new VoIP features so that they can become more confident with using the system to communicate better with colleagues and customers. Both Vonage and Cisco offer a great range of VoIP features. Deciding between the two may come down to the level of flexibility that you’re looking to have as that’s one of the main areas where Cisco stands out compared to Vonage Business. 

Vonage vs Dialpad 

Dialpad is a popular business VoIP service that has been providing companies with communications solutions for years. Their system is cloud-based and unified which makes it easier for business owners to organize and manage all of their communications. Dialpad is growing quickly and is becoming a very popular alternative to Vonage!

They’ve gained over 70,000 users and have more than 10 offices located across the world. Their services are always expanding and their teams are reliable when it comes to supporting companies. Dialpad offers an excellent range of VoIP features too. Employees can use these features to have an easier time when it comes to communicating with each other and with customers. Therefore, their system can boost productivity among teams and improve your customer service reputation. 

Full Dialpad vs Vonage Business Comparison

Key Features

• Web Portal – The available web portal allows administrators to manage and set up the system. This provides you with complete control over how you’d like the Dialpad services to be set up and used. Your employees can then have control over their individual settings and profiles. The web portal is easy to use and it allows you to manage all of your communications from one easy-to-access location.
• API – Dialpad offers an API that enables your company to receive more data. You can put this data to good use when it comes to analyzing your company’s data. The more data you have, the more you can analyze when it comes to making decisions for your business.
• Call Queues – When it comes to times when your employees are extra busy and dealing with lots of calls coming in at once, call queues can come in handy. Teams can use this feature to organize incoming calls into a virtual line. So, instead of customers not being able to get through, they can be put into a queue in which they’re told someone will get to them as soon as possible. This can help to minimize the waiting time for customers and it helps employees work more efficiently to support customers.
• Screen Sharing – Dialpad’s screen sharing feature is incredibly useful for teams and customer service departments. If customers are getting in contact with you and having a difficult time working through something on their desktop, you can share your screen with them to walk them through processes step-by-step. In addition to this, team members can share their screens if they’re working on projects from different locations. This can be a great way to improve the way that your teams collaborate. Not to mention, managers can use this feature to carry out assessments on agents and how they’re performing so that they can be given pointers on where they may need to improve.
• Messenger – The messenger that Dialpad offers is a heavily used feature that businesses use daily. Their messenger is available across all devices which means that employees who are out and about and using their mobile devices can stay connected to colleagues who are working on desktops in the office. This ensures that employees can send messages quickly to each other during busy times as it can improve the way that they work together. Group messaging is also available which provides teams with an incredibly easy and effective way to stay in contact with each other no matter where they’re located. In addition to this, status indicators are available too. This allows employees to set their status as available, busy, or away. As a result, other team members will know when you’re available and when you’re not before trying to reach out.

Comparing with Dialpad

Verdict

Dialpad’s main clients include companies of all sizes, whereas Vonage is mostly used by small and medium companies. Both of these VoIP services offer a great range of VoIP services and collaboration tools that help employees communicate better with each other and with customers. 

The integrations are popular among many companies which means that the overall integration process is likely to go smoothly. However, the training feature that’s available from Dialpad is something that Vonage Business doesn’t offer. Employees who are getting used to using new VoIP features may appreciate having some level of training available as it can help them to feel more confident with using the system. 

Vonage vs Grasshopper 

Grasshopper provides businesses with a great range of VoIP features that they used to help employees stay connected to each other. Teams can collaborate more effectively with each other to improve your company’s productivity. Not to mention, customer service teams can use the VoIP features to provide customers with a professional experience.

This software is cloud-based which means that you don’t need to have any physical hardware installed. Instead, you can simply download Grasshopper’s software on desktops and mobile devices. As a result, employees can stay in touch with each other no matter where they are and from a variety of different devices. 

Grasshopper’s system is easy to use and can help you be more effective when it comes to managing your company’s communications due to how everything is available in one easy-to-access place. 

Grashopper is an excellent low cost alternative to the phone service offered by Vonage Business!

Full Grasshopper vs Vonage Business Comparison

Key Features

• Music On Hold – The music on hold feature is superb for helping to provide your customers with a professional experience while contacting your company. When customers are trying to get through to speak with someone from your company, providing them with music can improve the way that they see your company which can result in better customer service ratings.
• Collaboration – Employees have a range of VoIP features that they can use within Grasshopper’s software to work together more productively. One of these features includes conference calls. You can set up conference calls and invite people to attend quickly and easily. This allows employees who are working remotely to attend important meetings. It’s an ideal feature for large teams to take advantage of as they can stay on top of projects, regardless of whether everyone in the team is in the office or not. In addition to this, companies have been liking how they can download Grasshopper’s app on their mobile devices. This enables you to send and receive instant messages with colleagues who are on mobile devices and desktops. So, if you need to get a message across quickly and the person is busy, you can send over a message instead and they’ll receive it on whatever device they’re using.
• Voicemail – Grasshopper offers a voicemail feature that also includes transcription. This is a must-have for companies that don’t want to miss out on potential clients. When people are provided with the option to leave a voicemail, they can let you know what they were ringing for and employees can get back to them promptly. Without voicemail, customers or potential customers may not want to call back again. Voicemail is especially handy during busy times when employees can’t always reach the phone. The voicemail transcriptions are great for enabling employees to receive voicemails in the form of an email that gets sent automatically.
• Call Forwarding – Call forwarding is a handy feature that employees can use to forward calls from customers or colleagues to another number quickly and conveniently. This is helpful for customers who have rung you but it turns out that they need to be put through to a different department. Instead of telling them to hang up and call the other number, you can simply forward them to the direct department which improves the customer service your business offers.

Comparing with Grasshopper

Verdict

Grasshopper is primarily used by freelancers, as well as small and medium companies and Vonage’s main clients include small and medium businesses. Both of these companies offer useful VoIP features with easy-to-use interfaces that help employees provide customers with a great experience while enabling them to also collaborate better on projects. 

However, one of the areas where Vonage Business excels compared to Grasshopper is the available integrations. Vonage’s integrations are more commonly used by businesses across the world.

Therefore, you should consider how important the integrations are for your next VoIP service before making a final decision. Having integrations with apps that your employees already use can speed up the integration process and help teams to feel more confident with how to utilize the new system. 

Vonage Business vs Jive

Jive delivers a cloud-based VoIP system to businesses to help them simplify their communications. Their system is designed to help business owners manage their incoming and outgoing communications to help improve productivity among employees and help teams provide customers with a better experience. 

They offer a great range of VoIP features that employees can use to become more efficient in the way that they communicate and collaborate, as well as the level of support that they can give to customers. Users have been liking how Jive’s system enables you to have some freedom when it comes to customizing the platform to use it in a way that suits your company best.

Another low-cost competitor to Vonage Business, Jive offers great all around phone service! 

Full Jive vs Vonage Business Comparison

Key Features

• Call Routing – The call routing feature is excellent for helping you to make custom call schedules that can come into effect at a later date. Jive’s system has an editor that allows you to easily edit your call routing plan. This editor is visual and makes it super easy to see exactly where you’re routing calls by using a drag and drop feature. This makes it easy to route where incoming calls are to be redirected to during certain hours. For example, if someone is trying to call your company during out-of-office hours, their call can be redirected to a voicemail system where they can leave you a message for you to get back to. In addition to this, you can provide people with more information when they’re trying to ring, such as waiting times so that they know how long it will be until they can speak with a representative from the company.
• Auto-Attendant -The auto-attendants feature is helpful for your customer service teams. It enables them to provide customers with information quickly and easily without them having to do anything. You can create prompts and set up call routing by using the auto-attendant system. Customer service teams may appreciate being able to provide callers with prompts when they first try to ring. The prompts can include questions about what the person is calling about. They can then press the corresponding number on their dial-pad to be put through to the right department. This can save customer service teams a lot of time as they won’t have to physically redirect customers to the correct department as often. As a result, they’re able to be more efficient with helping customers.
• Collaboration – Jive offers a variety of tools that can help employees work more effectively together. One of these tools includes the video conferencing feature. This feature helps employees who are working from different locations to have meetings to discuss large projects. Having the freedom to work from different locations while still attending meetings and making progress on projects can be highly beneficial for businesses that have a mixture of remote workers and office workers. In addition to this, Jive includes a screen sharing feature. This makes it incredibly easy for employees to share their screens with others to walk them through certain processes or show them something in a visual way that can be easier to understand. Not to mention, the available messenger is compatible with mobile devices and desktops. Therefore, employees who are out and about on their mobile devices can stay connected to employees who are in the office on their desktops to get across important messages quickly.

Comparing with Jive

Verdict

Vonage Business and Jive both offer an excellent range of VoIP services that are used by companies of different sizes. Jive is popular among small, medium, and large companies and Vonage’s main clients include small and medium businesses.

The compatibility and integrations that both services have to offer make them easy to implement into your existing infrastructure to ensure that your employees can learn how to use the new features with more confidence.

However, the training that’s offered by Jive is a feature that some businesses may want to consider. This feature can help your employees learn how to use the VoIP software faster and with more assurance which can be great for speeding up the integration process. 

Vonage vs Ooma Office 

Ooma Office provides companies with a business phone system that has been designed to simplify communications. Their features are used by companies in a variety of industries and they’ve gained a reputation for helping businesses improve their communications and helping employees improve how they collaborate and interact with customers. 

Their platform is a cost-effective option that still comes with a superb range of features. These features help employees to work together better on projects while also ensuring that they can provide customers with a more helpful experience. Using Ooma can help your business function more professionally. Users have been liking how Ooma’s software is easy to install so that you and your employees can start using it with minimal delays. 

Again a great alternative to Vonage that offers service at a fraction of the price Ooma Business offers enough features to suit just about any businesses needs.

Full Ooma Office vs Vonage Business Comparison

Key Features

• Virtual Receptionist – The virtual receptionist is an excellent tool that customer service teams can put to good use. It comes with a range of features, one of which includes the ability to make custom messages. This provides callers with information such as the different locations of your company, as well as the hours that you operate. As a result, callers who are trying to ring during out-of-office hours can be provided with concise and relevant information about when they can next try to contact you. This feature is easy to set up and can be activated and deactivated during specific hours of the day. You can set up custom messages for callers to receive during business hours, as well as a separate one that callers will hear when they attempt to ring when your business is closed.
• Video Conferences – Video conferences are a fantastic feature that teams can use to work more productively, no matter where they’re located. The video conference feature is super easy to set up and invite people to since it’s available through the Ooma Office software. You can use Google Chrome to create video conferences too. This makes it easy for everyone to attend, even if they haven’t downloaded the Ooma Office app. This feature is great for enabling employees who are working in different locations to still meet up virtually to attend meetings and make progress on projects.
• Screen Sharing – Ooma’s screen sharing feature is handy for allowing employees to share their screens with colleagues. This makes collaboration even easier and more efficient as it can be more effective to show someone your screen for them to see something that you’re trying to explain. Two or more people can simultaneously share their screens which is highly beneficial for times when employees are trying to work on complex projects.
• Call Recording – Being able to record calls is a fantastic feature that businesses can use to review calls. When you’re able to listen back through previous calls, you can use it as an opportunity to provide new employees with training. In addition to this, employees may need to listen back through calls with clients in case they missed any important details. They can then take notes and ensure that they have all of the information that they need. We liked how the call recording feature from Ooma Office is simple to set up as you can start using it right away to train staff and help employees make important notes.

Comparing with Ooma Office

Verdict

The VoIP features and pricing plans available from Ooma Office are ideal for businesses of all sizes that are looking for an affordable system. Vonage and Ooma include a great selection of VoIP features that companies can use to improve communications between colleagues, as well as with customers. 

Vonage’s main clients include small and medium companies, therefore, if you were looking to expand your operation to a large scale, Ooma’s system may suit your company better. 

Vonage vs Nextiva 

Nextiva offers companies a high-quality VoIP service that helps employees to communicate better with each other while also being able to provide customers with an improved experience. Their system is cloud-based which means that you don’t need to have any physical hardware installed.

Instead, you can simply download their software across a wide range of devices to ensure that your employees can all stay connected to each other through one system. Their features enable business owners to have an easier time when it comes to managing communications. The available features also ensure that your business can be run productively by enabling employees to collaborate more effectively. 

Nextiva also has a variety of pricing plans available to ensure that businesses can choose the one that suits their needs best. 

Nextiva is a more mainstream name in the industry and is one of the biggest competitors to Vonage Business!

Full Nextiva vs Vonage Business Comparison

Key Features

• Call Queues – Call queues help employees to organize large volumes of incoming calls. When lots of people are trying to ring at once, there may not be enough lines available, and putting customers into a queue can help teams work more efficiently to provide customers with the support that they’re looking for. Using call queues means that callers are put into a virtual queue in which they can wait before being automatically put through to the next available member of staff. This can improve their overall experience when calling your company.
• Voicemail to Email – The voicemail to email function works by sending you a transcripted version of voicemails that have been left. This allows employees to check through their emails and see if there are any important voicemails that they need to get back to. Therefore, even if employees miss calls, customers are provided with the option to leave a voicemail which can be sent as an email so that teams can respond to customers quickly. Voicemail features can greatly improve customer retention and help your business gain new customers.
• Conference Calls – The built-in conference call feature that Nextiva offers is superb for allowing multiple people to attend a virtual meeting. As a result, employees who are working from home can attend important meetings with other team members without needing to physically be in the office. Users have found that setting up conference calls through Nextiva’s software is easy and quick. It can boost your company’s productivity as employees who are working on large projects from different locations can effortlessly collaborate and work through projects efficiently together.
• Toll-Free Number – Having a toll-free number available is helpful for customers who aren’t in your local area who want to contact you. Providing customers or potential customers with a toll-free number means that they can call your company without being charged to speak with a representative. This could make a difference in helping your business gain new customers as people who aren’t in your local area are more likely to get in contact if they have a toll-free number available.
• Call Forwarding – Employees can make great use out of Nextiva’s call forwarding feature. It enables them to have office calls forwarded to their mobile number. Therefore, if they’re traveling, they can still receive important calls on their mobile device. This ensures that your employees can provide customers with a more reliable and helpful experience as they can make themselves more available by being there to answer calls, regardless of whether they’re in the office or not.

Comparing with Nextiva

Verdict

Vonage Business and Nextiva are both commonly used by small and medium-sized companies. The range of VoIP features and pricing plans that they offer is ideal for small companies, as well as companies that are looking to grow their operations to a medium scale. 

The integrations available from Vonage Business are more popular among many companies in comparison to Nextiva. Therefore, if you were hoping to use a VoIP service that integrates smoothly with the existing programs that your employees use, you may find that Vonage is the best option. 

Having said that, you may also want to consider how Nextiva offers video tutorials, which is a feature that Vonage Business is lacking. The video tutorials can provide employees with a helpful resource that they can use to learn how to properly use the new VoIP features. 

Vonage vs 8×8

8×8 is a cloud-based VoIP service that helps businesses provide customers with an improved experience while also enabling employees to stay connected with each other. We liked how their system is built around flexibility as it allows employees to stay in touch with colleagues and customers no matter where they’re located. 

Many businesses across different industries have been using 8×8’s VoIP software as a way to simplify and manage their communications. If you’re struggling to manage incoming and outgoing communications, using a system like 8×8 can automate processes and help you allocate your time to other important aspects of your business. 

Their pricing plans are also flexible and the installation process is quick and simple. As a result, you can be up and running using 8×8’s VoIP features in no time to help customers and improve the way your employees collaborate. 

8×8 is another mainstream name that is a major competitor providing similar services as Vonage Business.

Full 8×8 vs Vonage Business Comparison

Key Features

• Voicemail to Email – The voicemail to email function is incredibly helpful for allowing employees to receive important messages from customers. If customers have tried to ring during times when you’re busy or when the business is closed, they can be provided with a voicemail prompt. This provides customers with the opportunity to leave a message for your employees to get back to. Having voicemails automatically transcripted and sent to your email can help you to clearly see which voicemails have been left so that you can get back to the customer quickly.
• Instant Messenger – Teams can make great use out of the instant messenger feature that 8×8 offers. This feature is great for helping teams to stay in touch with each other quickly and conveniently. If you need to get an important message across to a colleague, you can just send a quick message instead of calling them. In addition to this, the messenger can include multiple people in one chat which is ideal for helping teams to conveniently message each other to be productive while working on projects.
• Conferences – The conference feature is helpful for businesses that have teams of employees who are working together. You can host meetings quickly and easily and include people who are working from different locations. As a result, employees who are working from home can easily attend meetings and stay up to date with projects. Businesses have found that this improves the level of flexibility that they can give to their employees as they’re able to work from different locations and still come together for meetings to ensure that productivity doesn’t dip.
• Call Forwarding – Call forwarding is handy for times when employees are going to be out of the office but still want to provide callers with another option to be put through to. The calls made to the business can be forwarded to your mobile device which allows you to receive customer calls while you’re out and about. You can also have calls forwarded to a colleague’s number instead. This means that customers will rarely be left disappointed when they try to contact your business as there are options available even if the first number they ring isn’t available.
• Number Porting – If your business has made the switch to a new VoIP system, you may want to keep your previous numbers. This is especially the case if your number is one that customers recognize. Being able to transfer your old business number to 8×8’s VoIP system is a great benefit. This means that customers can call the number that they’re used to calling and your employees can answer it through the new VoIP system.

Comparing with 8×8

Verdict

Vonage Business is mainly used by small and medium companies whereas 8×8’s clients include businesses of all sizes. This is largely due to the level of flexibility that they have to offer. 

8×8 provides more support options in the form of tutorials and a knowledge center which is something worth considering. Employees who are trying to get to grips with the new VoIP features can use these additional resources to feel more confident about using the software. 

Does Vonage Business Support Large Enterprises?

While Vonage Business’ main clients include small and medium companies, their features can still be beneficial for large enterprises that have expanding communications that need to be simplified. 

Can Vonage Business Be Used for International Calls?

Yes, the SD-WAN feature that is included with Vonage’s system means that you can make international calls without worrying about the call quality dropping.

Do Vonage Support Overseas Locations?

Yes, Vonage Business has an option that allows companies to use an international number. As a result, you can make and receive calls to international locations without incurring extra charges. 

Our Conclusion to the Best Vonage Business Competitors & Alternatives

Vonage provides a great VoIP service, but there are also other excellent alternatives that are worth considering. After reading through our post, we hope that you feel more assured about what some of the best Vonage Business competitors have to offer.

Be sure to consider the type of benefits that you want to receive when using a VoIP service before you start looking. This can help you to narrow down your search to find the best services that are well suited for your business. Hopefully, the details found throughout our comparison post have given you some valuable insight into what you can expect from Vonage Business and its competitors. 

You can get a free VoIP consultation via our website which could provide you with additional information that can help you choose the VoIP service that’s right for your business.