Are you having a difficult time deciding on the right VoIP service for your business? If so, you may want to check out our comparison of Vonage Busines and Broadvoice below to learn more features that could help you decide which is the right VoIP provider for your company.
This post contains details about the main features, pricing plans, and customer support options that Broadvoice and Vonage Business have to offer you.
Our Comparison of Broadvoice vs Vonage Business
Broadvoice Overview
Broadvoice provides businesses with VoIP features that help employees work more productively and provide customers with a better experience. Their features are unified on one system which makes it easy to manage. As a result, teams can work together on projects from different locations as everything is on one system.
Vonage Business Overview
Vonage Business offers VoIP services for businesses that are looking to improve their communications. Customer service departments can give customers a pleasant experience due to the range of available VoIP features. Employees can also work more efficiently together by having an easy way to communicate on large projects.
Broadvoice Main Features
- Automatic call distribution
- Conferences
- Call queues
- Call monitoring
- Activity dashboard
- Activity tracking
- Call reporting
- Call recording
- Call logging
- Call list management
- Call screening
- Call routing
We liked how Broadvoice is compatible with AuguTech, Salesforce Platforms, Microsoft Teams, and Microsoft Outlook. While there aren’t many integrations available, the ones that are, are commonly used applications that many businesses use daily. If your company uses these applications, employees may feel more at ease when it comes to using a new VoIP service and incorporating it with programs that they’re already confident in using.
Broadvoice’s software can be used on desktops, along with Android and Apple devices. As a result, employees can be sure to easily stay in touch with each other on a range of devices, no matter whether they’re located in the office, working from home, or traveling.
Vonage Business Main Features
- Conferences
- Caller ID
- Call routing
- Conferences
- Voicemail
- Voicemail to email
- Voicemail transcripts
Vonage Business is compatible with a total of 11 apps, some of which include Microsoft Outlook, Microsoft Dynamics, Salesforce Sales Cloud, Tenfold, QuickBooks, and Bullhorn. Companies that use these apps may find that the process of integrating Vonage Business is easier. This is because employees are already familiar with these applications and incorporating the new VoIP features may feel easier for them.
Furthermore, Vonage Business is compatible with desktops, Apple devices, and Android devices. This is excellent for allowing employees to use a variety of devices to communicate with each other and customers.
Calling Plans & Pricing
Broadvoice
BroadVoice provides three plans that are available for the following prices:
- Metered Seat – $10 per user per month
- Standard Seat – $18 per user per month
- Professional Seat – $23 per user per month
Vonage Business
- Mobile – $19.99 per user per month
- Premier – $29.99 per user per month
- Essentials – $39.99 per user per month
Customer Support
Broadvoice
Users have been liking how Broadvoice offers a great range of customer support options. They include video tutorials, a knowledge center, online live chat, and a phone line.
The phone line and online live chat are great for allowing you to speak directly with an expert from Broadvoice who can help you through any issues or questions that you may have. The knowledge center and video tutorials are superb additional resources that employees can use to bring themselves up to speed on how to use the new VoIP features.
Vonage Business
Vonage Business provides businesses with a phone line, online live chat system, ticketing system, and an email address. As a result, you can feel reassured in knowing that you and your employees have a range of ways that you can contact Vonage for help.
Unlike Broadvoice, there aren’t any additional support options available which may be a downside for companies that would prefer to have more resources for employees to have an easier time learning how to operate the new VoIP system.
Do Either Vonage Business & Broadvoice Offer Free Trials?
Yes, both Vonage Business and Broadvoice offer a free trial period. This can provide businesses with a great opportunity to test out the VoIP features that are on offer before committing to paying the subscription fee.
If you find that the features work well for your business, you can continue using them and pay the monthly price. However, if you find that the VoIP system doesn’t help you in the ways that you had hoped, you can simply cancel the subscription.
Is There A Contract Required When Using Broadvoice & Vonage Business?
Once you start using Broadvoice after the trial period, there are contracts that you’re required to adhere to. These contracts range from one to three years. Vonage Business, on the other hand, doesn’t require any contractual obligations. This can be a better choice for some businesses as they’re able to simply cancel the subscription service at any time.
What Kinds of Companies Use Vonage & Broadvoice?
Both Vonage and Broadvoice are popular choices that small and medium-size businesses tend to use.
Related Vonage Business Comparisons
RingCentral vs Vonage Business
Vonage Business vs Grasshopper
Vonage Business vs Ooma Office
Verdict of Broadvoice Vs Vonage Business
Both Vonage Business and Broadvoice offer customers a superb range of VoIP features with tiered pricing plans and great customer support options. However, there are more integrations available with Vonage and their features can be tailored towards the specific needs of your business.
Hopefully, this post has provided you with some valuable insights into what Broadvoice and Vonage Business have to offer. You can consider the main features, customer support options, and pricing plans to give yourself a good idea about the service that you think would be best for your company.