Are you interested in using a new VoIP service provider? If so, Vonage and Mitel can be excellent options, depending on the type of service you’re looking for. To help make the decision making process easier, we’ve put together a comparison post below that include the main features, customer support options, and pricing plans that Mitel and Vonage have to offer. By the end, you’ll have a better idea about which VoIP service is best for improving your company’s communications.
Our Comparison of Mitel vs Vonage Business
Mitel Overview
Mitel provides businesses with a VoIP system that allows them to keep their communications centralized and easy to manage. Employees can use these VoIP features on different devices to stay in contact with other team members for better collaborations. They’re also able to use the VoIP software to improve the way that they communicate with customers.
Vonage Business Overview
Vonage helps businesses be more productive as employees are able to have an easier time communicating with each other. The VoIP features also make it simpler for employees to have better communication with customers. Not to mention, their VoIP features can be customized to your company’s specific needs.
Mitel Main Features
- Call recording
- Call list management
- Call center management
- CRM integration
- Call reporting
- Call transfer
- Call routing
- Messenger
- Communication management
- Contact history
- Call scripts included
Mitel’s VoIP software is compatible with Apple devices and devices that allow you to access the internet. This makes it easier for Apple users to use the VoIP features to communicate with customers and other employees. However, people who use Android devices may not have as much of an easy time using Mitel on their devices.
There are four integrations available with Mitel that include Tigerpaw, WebRezPro, AuguTech, and InGenius. These may not be the most popular apps which could mean that the integrations aren’t as useful for many businesses. However, companies that already use these apps would find that these integrations can make the integration process easier.
Vonage Business Main Features
- Voicemail transcripts
- Voicemail to email
- Voicemail
- Caller ID
- Call recording
- Call routing
- Conferences
- Customized tag calling
You can use this service with Apple and Android devices which means that most employees are able to have an easy time using their devices to stay in contact with customers and other team members.
In addition to this, there are more integrations available with Vonage as there are 11 compatible apps. Some of these apps include Microsoft Dynamics CRM, Microsoft Outlook, Salesforce Sales Cloud, Bullhorn, QuickBooks, and Tenfold. If these are apps that you already use, you’d find that integrating Voange Business into your company could be a much smoother process as employees are already familiar with how to use the apps.
Calling Plans & Pricing
Mitel
To receive pricing from Mitel, you can contact them directly and let them know the kinds of VoIP features that you want to use and the number of people you’d like to have on the plan. They can then provide you with a customized quote.
Vonage Business
Vonage Business offers pricing plans as included below:
- Mobile – $19.99 per month per user
- Premier – $29.99 per month per user
- Essentials – $39.99 per month per user
Customer Support
Mitel
Mitel can be contacted via an online chat system or a phone line. Therefore, users are able to have an easy time getting in direct contact with a representative from Mitel to receive expert help when it comes to more complex or urgent issues.
Vonage Business
There are more customer support options available from Vonage compared to Mitel. They have an online chat system, phone line, email address, and a ticketing system. So, users have more options to consider when it comes to trying to get in contact with Vonage Business for assistance.
What Languages Do Vonage & Mitel Support?
Mitel supports a wide range of 22 languages that include English, Arabic, Portuguese, Swedish, Danish, Chinese, French, German, and Hebrew. Vonage, on the other hand, only supports English.
What Size Businesses Use Mitel & Vonage?
Mitel is used by small, medium, and large companies, whereas, Vonage Business has clients with small and medium companies.
Does Vonage Business or Mitel Offer a Free Trial?
Both Vonage and Mitel don’t offer any free trial periods.
Related Vonage Business Comparisons
Related Mitel Comparisons
Mitel vs Google Voice for Business
Verdict of Vonage Business vs Mitel
With more integrations and customer support options available from Vonage, some companies would feel more comfortable with using this VoIP service as it can be easy to integrate and there are more support options. However, Mitel has a quote based pricing plan which could be more beneficial for other businesses. Mitel is also used by small, medium, and large businesses. Vonage Business tends to be used mostly by small and medium companies.
Hopefully, the details found throughout our post have helped you to feel more assured about choosing between Vonage Business and Mitel so that you can make the most informed decision.